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          TouchTunes Music Corporation has 1 locations, listed below.

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            Business ProfileTouchTunes Music Corporation

            Juke Boxes
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            850 3rd Ave Ste 15C

            New York, NY 10022-7263

            Visit Website
            (212) 991-6540

            Customer Reviews

            1.22/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Headquarters
            850 3rd Ave Ste 15C, New York, NY 10022-7263
            BBB File Opened:
            1/27/2009
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Incorporated:
            11/19/2007
            Type of Entity:
            Corporation
            Business Management
            • Mr. Jim Wilson, COO
            • Mr. Eric Saint-Jacques, SVP and General Manager
            • Ross Honey, President/CEO
            Additional Contact Information

            Fax Numbers

            • (646) 365-0011
              Other Fax
            Read More Business Details and See Alerts

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased and redeemed 10 tokens at ********************** bar (PBJ) in ******* and they never played any of my songs that I bought (and several others songs for that matter). When I reached out to TouchTunes they credited me only 3 tokens. I wouldnt have agreed to this because I spent 10 tokens worth of tokens but since my notifications were turned off I missed the message. I deleted the app in hopes of being able to turn notifications on upon reinstalling it. However, I signed up years ago using ******** login and am now locked out of my account with the supposed option of closing the account for a refund. They still owe me 7 tokens but Im will to cut my losses for a refund. I think I had 56 tokens in my account when I lost access to it. Hopefully they can make this right by crediting me the additional 7 tokens they owe me before refunding me but I would be happy with a refund of the amount of tokens I have currently, at a minimum.
            Read More
            Read 21 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elizabeth B

            07/13/2024

            I went to a bar with Touch Tunes and spent $20 on the machine and never heard one song. When I asked the bartender about it she said nothing to me, but then she turned to the controls and switched the aux to the Touch Tunes and I heard about 1 minute of only one of the songs I selected. It should be prohibited to let business turn this machine on and collect money if they dont have the music piped into their speaker system. I wont be using this product again.
            Read 8 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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