We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Music

TouchTunes Music Company, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 7 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Elizabeth B

    Date: 07/13/2024

    I went to a bar with Touch Tunes and spent $20 on the machine and never heard one song. When I asked the bartender about it she said nothing to me, but then she turned to the controls and switched the aux to the Touch Tunes and I heard about 1 minute of only one of the songs I selected. It should be prohibited to let business turn this machine on and collect money if they dont have the music piped into their speaker system. I wont be using this product again.

  • John A

    Date: 01/06/2024

    Plan for them to cancel any extra points you have and take your money.

  • Carmen P

    Date: 11/04/2023

    I have to unload and reload this app every time I use it. It used to work fine. What happened?

  • Joseph C

    Date: 10/14/2023

    They claim your credits purchased are good anywhere but that is not the case. I have a 30 year class reunion I could not make in progress and cannot play music. When I called "customer service" I was hung up on. 49 credits available and can't use them. Not to mention multiple plays unheard from other locations because volume was turned down. Want to waste money, this company is great at helping you.

  • Alice K

    Date: 08/10/2023

    TouchTunes is charging some customers more than others to play songs, without warning. I filed a complaint and they are terrible to deal with. No one is helpful, and "***** Manager" who is a robot for all I know, is the only person I have received responses from. All she could tell me is there are "randomly selected people" who pay more for their credits. I have now requested to speak to someone higher up as I was not satisfied with her response (I have spend A LOT of money on TouchTunes) and no one is getting back to me. UNREAL!!!! I would leave zero stars if possible.

  • Robert C

    Date: 08/07/2023

    Charged me 2k in unplayable music. No call from customer service after reaching out to them many times.

  • Ronald S

    Date: 07/25/2022

    TouchTunes is the ultimate ripoff. I installed the app and bought 12 credits for $5. The first song cost 8 credits so the remaining 4 credits are not enough to listen to another song. Guess I could have bought another 12 credits and played 2 more songs but that's still just too expensive for me. I don't care if ******* for a song or $10 for 3 songs it's still ridiculous.

TouchTunes Music Company, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.