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Business Profile

Lingerie

The Natori Company Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lingerie.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Urgent Complaint Regarding Stalking and Harassment Linked to Online Business Dear Better Business Bureau,I hope this communication finds you well. I am writing to file a formal complaint regarding an ongoing and distressing matter involving an online business. The incident in question commenced approximately a year ago and has persisted despite my efforts to address the situation.Details of the Complaint:- **Incident Start Date:** Approximately one year ago - **Business Involved:** Natori - **Product Purchased:** Bra from Nordstrom (Approximately $50)- **Nature of Dispute:** Stalking and Harassment **Current Status:**I am concerned about the safety implications of this situation and the potential harm it may cause to my personal and professional life. Despite my attempts to address the issue directly with the business, the stalking appears to persist, and I am uncertain whether any efforts are being made to resolve the matter.**Possible Motivation:**I am unsure of the motivation behind this harassment. I suspect it may be related to my Christian *********** as there have been indications that the nature of the dispute may be influenced by my religious beliefs.**Advertising Platform:**The primary avenue for the harassment has been through ********* where the business has been actively posting content targeting **** am reaching out to the Better Business Bureau in the hope that you can intervene and assist in resolving this distressing situation. I am open to any guidance or support you can provide to help bring an end to this unwarranted stalking and harassment.Thank you for your attention to this matter. I trust that the Better Business Bureau will take appropriate action to address this serious issue promptly.Sincerely,***************************** *************************

  • Initial Complaint

    Date:05/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of netted tights from Natori and was sent something different than what was pictured. I have included an attached screen shot of my order which includes a photo of the tights I was expecting. I own a pair of the tights, so I know what they look like and I know what the package looks like. I was sent something different. I have also included a photo of the tights that I received from Natori. The netting is completely different. I have included a copy of the email correspondence with Natori in which they tell me I was sent what I was ordered and that the netting is the same, but that it looks different because of the model's size. This is absolutely not true and I know because I already own a pair of the netted tights I was expecting to receive. As you will see in the email, they will not resolve the issue.

    Customer Answer

    Date: 05/11/2022

    Better Business Bureau:

    Complaint ID ********: The business has issued me a refund and I am satisfied with this resolution.  With that said, they continue to say that the photo they are using is the same as the product and it is not.  This may result in others receiving the wrong product.  

    Sincerely,

    ****************************************



     

The Natori Company Incorporated is NOT a BBB Accredited Business.

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