Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bottle of gin online on March 22 at 17:17 pm. Two hours later, at 19:17 I wrote a message to their support email ********************************** requesting an order cancellation and full refund. The next day I received an email saying that the order had been shipped completely ignoring my cancellation request. In their cancellation policy says cancellation is allowed provided the item hasn't shipped, but I believe they intentionally refused to respond to my request on time in order to say that the package had already shipped. It is impossible that the package shipped in the two hour frame between the purchase and my cancellation request. They responded only a day later, saying that they had contacted the vendor and that in case thee don't agree to cancel, I would have to refuse the package once is here, but then I would have to pay shipment costs and packaging. I reiterate that I requested cancellation only TWO HOURS after purchasing this item. I should not have to pay for a shipment that I did not approve. The company Flaviar has not responded my messages since and refuses to refund the money.

  Business Response

  Date: 04/02/2025

  Dear *******,

  Thank you for sharing your experience.

  We sincerely apologize for any frustration caused by the timing of your cancellation request and our response. We do our best to address all inquiries within 24 hours and take immediate action when a cancellation request is received. However, since your order was already in the fulfillment process, we needed to check with the vendor before confirming the cancellation.
  

  We understand that the wait may have been inconvenient, and we truly appreciate your patience. That said, were glad to see that your order was successfully canceled and fully refunded. If theres anything else we can do for you or if you have any further questions, please dont hesitate to reach out to us at ************************************** happy to help and will get back to you as soon as possible!

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have NOT received the full refund they promised. Mickaila, from support, said that I would receive a full refund in 3-5 days and that has not happened. It has been 7 days already.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 04/16/2025

  Hello,

  We're really sorry for any confusion caused and we'll be happy to clarify!

  Wed like to confirm that the refund was issued on March 31st, and weve attached the refund receipt for your reference. If you have any trouble locating the refunded amount or need further clarification, we recommend reaching out to your bank for assistance.

  Please write to us at ********************************** if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased wine through this company three months ago. They advertised that they had a specific wine and I bought a case of it. When it arrived at my house it was the wrong wine. I reached out to the company and they told me that they had no idea it was wrong and offered me a partial refund. I have been disputing with them for months trying to get my money back that I originally paid. they finally agreed to pay the full amount and I sent back the wine through *****. I tracked the package to its destination and when it arrived it took weeks and many many emails to try and get a refund. They lied and have never given me the full refund. I have had to dispute the charges with my bank in trying to get my money back. I have never dealt with a company as bad as this one and want anyone reading this to stay away.

  Business Response

  Date: 03/25/2025

  Dear *****,

  We sincerely apologize for the inconvenience and frustration this experience has caused. Customer satisfaction is our top priority, and we regret that the return process took longer than expected. We can confirm that the incorrect items were returned, and the refund has been issued in full.
  

  If there are any remaining concerns or if you need further assistance, please reach out to us at *********************************** We are happy to help and will do our best to resolve any outstanding issues as quickly as possible.
  

  Thank you for your patience and for bringing this to our attention.

• Initial Complaint

  Date:03/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: Flaviar Date of Transaction: March 4, 2025 Total Amount Paid: $76.81 Issue: False *********************** Product Received Nature of the Dispute:I ordered three (3) bottles of Angels Envy Bourbon (750ml) from the company's website.The product listing, including the item description and images, clearly stated the bottles were 750ml.Instead, I received 100ml bottles, which is not what was advertised or what I paid for.The company claims I ordered 100ml bottles, but the website listing does not reflect that option.Pricing Discrepancy:My total purchase price was $76.81 for three bottles of 750ml.The packing slip I received lists the unit price as $9.59 per bottle, totaling $28.77far less than what I paid.On the companys website, the price for the 750ml bottle is $14.99, further confirming that I ordered the 750ml size.False Advertising Evidence:The product image and description on the website at the time of purchase clearly showed 750ml.When zooming in on the product photo, it also states 750ml.The company has not provided any proof that I selected 100ml bottles, and no such option was visible at the time of purchase.

  Business Response

  Date: 03/21/2025

  Hello,

  Thank you for sharing your experience. We are sorry for your disappointment and any confusion regarding the order.

  At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved and a refund for the ordered items was issued.

  Please write to us at ********************************** if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, 2024, Flaviar automatically renewed my membership and whiskey subscription for $140. Per their written refund policy, I was eligible for a full refund if I canceled within 14 days and before any shipment was sent.I canceled online on December 27, 2024, well within the ***** period and before the shipment was shipped on December 30, 2024. Despite this, Flaviar refused to issue a refund, claiming that the order had already been processed even though their policy only mentions shipment as a determining factor.After multiple emails, they finally agreed to issue a refund if I returned the unopened package and promised to send a return label. However, they delayed sending the label for over a week, ignoring my follow-ups. Only after I initiated a chargeback with my bank did they finally send the label.I promptly returned the package, and tracking confirmed it was delivered to Flaviar, yet they still failed to process my refund in a timely manner. Only after continued pressure did they finally issue the refundweeks after it should have been processed automatically.Flaviars business practices are misleading and do not align with their own advertised policies. They intentionally delay refunds, make up new conditions not stated in their terms, and ignore customer inquiries until legal action is threatened. This complaint is being submitted to hold them accountable and ensure they do not continue deceiving customers.Desired ********************************* should update their refund policy to reflect their actual practices.They should improve their response times and not delay refund processing.Customers should be warned about their misleading refund process before subscribing.

  Business Response

  Date: 03/01/2025

  Dear ****,
  

  We sincerely apologize for the frustration and inconvenience you experienced with your membership renewal and refund request. Our goal is always to provide a smooth and transparent experience for our members, and we regret that this situation did not meet those expectations.
  

  Your renewal was processed on December 24th, and your cancellation request was received on December 27th. By that time, your order had already been processed and was in transit to our vendor for fulfillment, which impacted the timing of your refund. However, we acknowledge that the process took longer than it should have, and we truly regret any delays in communication regarding your return label and refund.
  

  We can confirm that your refund has now been fully processed. We appreciate your feedback and will take it into account as we continue to improve our policies and customer service response times. Please dont hesitate to reach out if theres anything else we can do to make things right.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not apply for membership. They created a membership account for me I did not activate the membership account they created for me, they activated the account.I did not provide them my credit number, they managed to get my credit card number and charge 140$ to my credit card.Because of this, I had to call my credit card company and cancel my credit card This is a fradulant practice!

  Business Response

  Date: 03/09/2025

  Dear *******
  

  We sincerely apologize for any frustration or confusion regarding your Flaviar subscription. Our subscriptions are set to renew automatically at the end of the prepaid period, as outlined in our FAQ, Terms of Use, and Subscription Dashboard. However, we completely understand how this information might have been overlooked.
  

  We can see that the charge was processed as part of the standard renewal process for active subscriptions. That said, we want to assure you that our team promptly canceled your subscription upon your request, and no further charges will occur.
  

  We appreciate your feedback and regret any inconvenience this has caused. If there's anything else we can do to assist you, please dont hesitate to reach out.

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ***
  
  
  
   
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through Flaviar in the amount of $174.98 on 12/20/24. On 12/29/24 I noticed that my order was in PENDING state and reached out to support. Support responded on 12/31/24 that they didn't have an ETA for when the order will be fulfilled and offered to cancel my order with the full refund if I weren't comfortable waiting. I requested the cancellation on the same day. My order was canceled on 1/4/25 and I received an email confirming that $174.98 has been returned to my account. Except it wasn't. It's 2/4/25 today and I still haven't received the refund. I've contacted support several times about this and they keep offering different excuses and asking me to cancel this order through my credit card (which I have done!).The point of my complaint is that it is unthinkable at this day and age that an internet company will take more than a month refunding a legitimately canceled purchase. The practices demonstrated by Flaviar support are nothing short of dishonest and need to be reported, so that others could exercise caution dealing with this company. Caveat emptor!

  Business Response

  Date: 02/17/2025

  Dear ******,
  

  We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how important it is to receive your refund in a timely manner, and we regret any delays in the process.
  

  Our dispute team is actively working on resolving this matter, and the funds should be reflected back in your account within 5-10 business days, depending on your banks processing times. We appreciate your patience and assure you that we are committed to making this right.
  

  If you have any further concerns, please dont hesitate to reach out, were here to help.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have received several emails from Flaviar stating that this issue would be resolved within 5-10 business days, starting from January 4th. It is now February 26 and absolutely nothing has been done. I see absolutely no reason to believe anything Flaviar says on the matter. Judging by other complaints, I am not alone.
  

  Sincerely,

  
  ****** *********
  
  
  
  
   
  

  Business Response

  Date: 04/15/2025

  Dear ******,
  

  Thank you for your continued patience and for bringing your concerns to our attention once again.
  

  We would like to confirm that the dispute regarding your order was accepted on our end on February 18, 2025, and as such, the funds were returned through your bank. This action means the dispute was resolved in your favor, as also confirmed by your bank on March 12, 2025.
  

  We are attaching a screenshot of the transaction from our system as evidence of this resolution.
  

  We sincerely apologize for any confusion caused by our previous communication and for the delay in clarity. While the dispute was accepted and funds returned, we acknowledge that the wording and timing of our updates may not have met your expectations, and for that, we are truly sorry.
  

  If theres anything else we can do to assist or clarify, please dont hesitate to let us know. We're committed to improving and appreciate your feedback.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 28, 2025, I ordered a bottle of Gran Malo Spicy Tamarindo Tequila. Since this was my first order from **************************, I added shipping protection for $5. The total was USD *****. I paid with my credit card and provided my home address in **********, ***On Jan 31, 2025, at 1:17 PM PST, I received an email from Flaviar indicating that my order was delivered to its destination at 1:12 PM (5 minutes before the email notification).I work from home and have surveillance. I checked my cameras, especially my doorbell, to see if I had missed the delivery person. No one had come that day. My family was not at home. They come back from work and school after 3 PM.I clicked on the tracking details link from Flaviar's email at **************************************************** using my order #********************. The link took me to their courier's page. *** ***, at ****************************************** status displayed as delivered with a signature that was not mine. It is unbelievable!Flaviar does not have a live support phone number, only email *********************************** I have emailed them thrice since Jan 31, 2025, and have not received any answer.I want my money back. Flaviar is not a scam, but their customer service is one of the worst I have seen, and I am sure they will resolve this problem only via a BBB complaint.

  Business Response

  Date: 02/17/2025

  Dear ******,

  Thank you for sharing. This certainly isnt the experience we want you to have and we apologize for the inconvenience caused.

  Unfortunately, we were not able to locate any emails sent to us from the email address associated with the order.

  We have now sent an email to your inbox addressing your concerns. We will be waiting to hear from you!

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  

  ***** ****** ****** ***** ********************************************************* ***** ******* ******** *** **** **** ** *** ***** ******* ****************************************************************************** ******** ********** *** ********* ** ********* * ****** ** ****** ***** ** ******* ****  

  Hi BBB,
  
  I have great news. A neighbor who is currently living out of state asked me to pick up his parcels yesterday. I couldn't believe my eyes when I saw my package there.
  
  GLS is a terrible courier company. It caused everyone significant inconvenience by delivering my package to the wrong address and lying with a fake signature because no one ever received it. I am glad I found my Gran Malo Spicy Tamarindo Tequila bottle safe.
  
  I contacted ***** from Flaviar, who was following up on my complaint. She was glad to hear I finally received my product and apologized for my poor delivery experience. She gave me a discount code as an apology for my next order.
  
  Please close this complaint as resolved to my satisfaction.
  
  Thank you,

   

  ****** ** ****** *****,

  **********************************************************

   
  
  
   
  
  

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a whiskey off of an advent calendar and received a different type of the same whiskey. When I reached out to customer support, they say "The product page doesn't reflect which char you will receive as different retailers have different stock so we cannot guarantee you'll receive the exact same one."That is very misleading, and i would not have ordered if they had told me I may have received a whiskey that was different from the one that I originally tried. The one I received is NOT the same, and not as good. Seeking a refund for the whiskey purchased,

  Business Response

  Date: 02/11/2025

  Dear ****,

  Thank you for sharing your experience and we are sorry to hear that you did not enjoy the product ordered!

  Since we work with partners around the country who ship out your orders, there's no guarantee as to which edition you'll receive. Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock, but we do try to be as exact as possible!

  As mentioned on the product page, each bottle of this unique Straight Bourbon Whiskey matures in charred new American oak before a distinctive finish in freshly toasted barrels. This process enhances char and toast profiles, creating a one-of-a-kind expression of ******** *******.

  Once again, we apologize for any inconvenience caused. Please write to us at ********************************** if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!
  

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  business states that they cant be sure what product is sent out. I ordered a specific product and did not receive it. This isnt a mystery box, its a specific bottle. Still looking for a refund. 
  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 02/19/2025

  Dear ****,

  We sincerely regret any frustration or disappointment this experience has caused you.

  As a gesture of goodwill, we have processed a refund for the product you received. We hope this helps resolve your concern!

  If you have any further questions or need additional assistance, please don't hesitate to contact us at *********************************** We are committed to ensuring a positive resolution and will be happy to assist you.
  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gift subscription was purchased on 12/01/2024 and paid for the same day. Notification to the recipient was made, as requested, on 12/18/2024 as a Christmas present. Flaviar's redemption process REQUIRES the gift recipient to enter a credit card number, although the gift has already been paid for. The purpose is to force the recipient to re-subscribe when the gift subscription expires, although the recipient of the gift did not subscribe in the first place (so it's not a renewal). All attempts to alleviate the situation have been rebuffed by Flaviar, both from me and from the recipient of the gift. Accordingly, I have asked for a full refund of the paid price. If it is not illegal, it is certainly unethical to REQUIRE automatic renewal of a subscription that was never purchased originally by the person being forced to pay for the renewal. It is nothing more than adding coercion to enable the delivery of something that has been paid for by someone else. Thus, they will not deliver what has been paid for unless they get the credit card of the gift recipient so it can be used automatically to renew the subscription months later. I always thought it was illegal to force someone to purchase a product as a condition for receiving a separate product that had already been purchased and paid for. That is a scam used to scalp tickets: someone says I can only sell you a ticket at face value (by law); however, I won't sell you that ticket at that price unless you buy this pair of flip-flops for $500. The business model of Flaviar is exactly the same issue. I don't want the recipient of my gift to have to put up with giving their credit card number to this company just so they can automatically renew a subscription, requiring the recipient to try to get the charge removed. This practice should disqualify this company from having a liquor license in ********, as well as a business license anywhere.

  Business Response

  Date: 01/23/2025

  Dear *****,

  We apologize for any confusion regarding how to redeem the gift. Please note that a payment method is needed at checkout for any order placed on our website, regardless of the order value. This is a system requirement that we cannot bypass, I'm afraid. All Subscriptions are indeed, by default, set to renew automatically at the end of the prepaid period but this option can easily be deactivated at any time on your Subscription Dashboard. If you need any help doing so, you can always contact our customer support team at ********************************** and we'll be happy to help. I can see that we have been trying to obtain a reply from you via email but you may not be receiving our replies. I kindly invite you to verify if our emails ended up in your spam folder, as it can sometimes happen. 

  We remain available to assist you via email at **********************************.

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have received NO response via email except the automated acknowledgement that I had sent a complaint to *********************************** I check spam folders many times per day and have my own mail servers with complete control.

  Automatic renewal of a purchased subscription means that MY credit card would be required both for the purchase and for the renewal, and I would be able to accept or decline a renewal of the subscription I purchased. That is not what happened and that is not your company's business model. You require a credit card number from the recipient of a gift subscription before you will redeem that gift. You claim that redeeming a gift is a "purchase" and there's nothing you can do about requiring a credit card for that purchase, even though redeeming a gift is not a purchase in any law book in the world. You then claim that the subscription will automatically renew; however, the gift recipient cannot "renew" a purchase that was never made by that person. So, your sham of requiring a credit card number before allowing a paid-for gift to be delivered is not at all for the purpose you state. It is not a purchase by that recipient, so your purpose is solely to be able to coerce the recipient into becoming a customer and not realizing they had signed up for an automatic renewal until their credit card is charged. They then must go through a process with you to get the charges removed. On the other hand, if you sent the original purchaser the option of renewing the gift subscription (as ALL gift magazine subscriptions do), you might be more likely to retain customers, rather than drive them away by ruining the gift-giving experience. Imagine me (the giver) finding out much later that my giftee had to relinquish their credit card number just to get what I already paid for! Your claim that you cannot change your system is nothing more than an admission of incompetence, or you think we're all stupid. Stop requiring the recipient of a gift to give you a payment method before you'll deliver what has already been paid for. If your business practice is not illegal, it should be.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 02/03/2025

  Hello,
  
  We sincerely apologize for any disappointment this experience may have caused.
  
  We can confirm that you reached out to us twice, and our support agents responded both times, ready to assist with redeeming the subscription. For reference, we have included the previous conversations in this response. We're very sorry if our second email did not reach you successfully!
  
  We also noticed that the subscription was successfully claimed by the recipient. Please rest assured that we have prevented the subscription from renewing, so the gift recipient will not be charged in the future.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out to us at *********************************** Well be happy to help and will get back to you as soon as possible!

   

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased The whiskey Advent calendar from Flaviar on Nov 24. My order number is: ************** It was $270.63.This was translated into a shipping number of ************.I emailed customer service multiple times trying to get an update on the estimated shipping. In a very delayed response. They said my order could not be guaranteed before December 1st. But would be shipped shortly. I continue to email Spela From their customer service department and she provided me with some tracking from we ship. I was contacted via text message by weship on December 13th saying they attempted delivery but I was not home. I understand that you need to be home in order to sign for the alcohol. This was the text message I received: Hello, this is Ameriship Parcel Delivery. We have a package for you. The driver needs instructions and/or a code for access. We will return the next business day to re-attempt delivery. Thank you.If you have further questions, please visit our website to chat with a live agent.************************* Oba ********** *********************************** US TRACKING #WSC7548118B44 I called the number associated with this and tried to ascertain when they would be returning to attempt delivery. They said to call back on Monday, Dec 16th. I called the number Monday Dec 16th at roughly 9:00 a.m., they said the courier had not left for their delivery route yet. I called back at roughly 10:20 a.m. on Dec 16th and they said the courier had already attempted delivery and I was not home. I had been home the entire time. No one knocked rang my doorbell or attempted any sort of delivery at all.Weship claimed they tried 3 times to deliver the package and would be returning to sender. **************** from ********************** said they cant issue a refund because my order is in transit. I did not receive my order. I paid for my order. The courier did not attempt to deliver my order and I want a refund. Only 2 delivery attempts were made and I was home for the last

  Business Response

  Date: 12/31/2024

  Hello *********,

  Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.

  So sorry about the poor delivery experience youve had! We strive for excellence and take all complaints seriously. While we are unable to control every step of the delivery process, we understand how frustrating such issues can be and were constantly working on implementing logistical improvements.

  We can see that a full refund for your order has already been issued 2024-12-23. The funds should appear on your account within 3-5 business days, depending on your bank.

  Please write to us at ********************************** if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!