ComplaintsforFlaviar, Inc.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We PRE-ORDERED over $1000 worth of advent calendars for our whiskey club Im mid-October, December is only a couple days away and they still have not shipped and the only way to contact them is via email and waiting a couple days for a reply. The last email stated that we might receive them the second week of December, whats the point? Its an advent calendar that starts December 1st, not half way through December! Members who did not pre-order have already received their calendars, but our large order still has not been shipped and still does not have a ship date. Beware of Flaviar, especially with time sensitive products!

  Business response

  12/02/2022

  Hi *******,

  
  We apologize for not serving you better.

  
  This year we helped tens of thousands of Members gift a truly unique experiencethe Advent Calendar. Unfortunately, your order has been delayed due to the unexpected issues we informed you of. 

  
  This is not the experience we want for our Members/customers (depending on who it is) but we hope you'll enjoy the compensation offered in apology.Your order is currently in transit to you and should be with you soon. 

  
  At the time you wrote this review you were still in contact with our customer support offering their full support. We have now cancelled the order as per your request.
  

  
  If you need any other assistance, kindly write to us at ********************************** again well be happy to help.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered their Christmas Calendar with 24 samples of whiskey. 290.00$ Never received the product, nor any communication. Just took my money.

  Business response

  11/22/2022

  Hey ******,
  
  Thanks for providing feedback. We always appreciate constructive comments and we're always looking to improve.
  

  Bear in mind that your Advent Calendar purchase was originally a pre-order with the intention of being shipped during the month of November. We've just now entered the fulfillment period of your Advent Calendars
  
  All Advent Calendars are being shipped in batches to ease the process for our fulfillment partners. We expect the last few batches to ship by the
  end of the week so yours should be in transit soon.
  
  Our teams are working full speed to ensure we get all Advent Calendars to their destinations by December 1st. Once shipped, you'll receive a shipping notice with tracking information so you can stay on top of the delivery.At the time you wrote your review, you were in contact with our **************** who will keep you appraised of your order's transit.

  
  If you need help with anything else or believe your issue wasnt resolved to your full satisfaction let us know, were easy to reach if you write to us at *********************************** We promise to get back to you as soon as possible!

• Initial Complaint

  11/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Flaviar has fake advertised liquor for sale to get my credit card number for the order. Then cancelled the order and have charged 436/- dollars to my credit card with my authorization and for no goods or services. This is an outright fraud.

  Business response

  11/22/2022

  Hi *****,
  
  Thank you for sharing your experience. We are sorry for your disappointment and any confusion regarding the club.
  

  When you ordered the The Macallan 12 Year Old Double Cask, you were offered the option to choose a free trial membership that lasts for three months. Trial members get the Welcome Box for free, and they can utilize other club benefits (apart from the complimentary bottle).
  
  Once the trial is up, your membership will be renewed for another quarter at the full price of $109. This gives you the opportunity to choose your own Tasting Box and full-size bottle, and continue your flavor journey through various other perks!
  
  All members agree to membership auto-renewal as they sign up. This information is also readily accessible on your membership profile, in our FAQ and Terms of Use. But I understand how missing such information can be frustrating. We are easy to reach, though, and happy to make changes to your membership status upon request. By visiting your profile page, you can manage your membership also!
  
  At the time you wrote this review you were still in contact with our customer support. Your full refund has since been processed and your orders. We hope this has resolved the issue and I'm once again sorry for the inconvenience.
  

  Please write to us at ********************************** if there is still any confusion or you need our assistance, we promise to get back to you as soon as possible!

  Customer response

  12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was gifted a subscription to Flaviar by my wife for Father's *** in June 2022. I was already a member of Flaviar and had received quarterly shipments from them for the year prior (June 2021 to May 2022). I used to LOVE this company. I tried to extend my subscription for another year using the gift card and was informed that Flaviar has stopped shipping to *****. Disappointed, I asked for a refund and then the emails stopped coming in. I have had no reply for several days. My wife spent $279 on the gift card (from our common funds) and I want that back.

  Customer response

  07/08/2022

  Better Business Bureau:
  
  I was finally able to make contact with Flaviar using their ******** page Messenger option.  That person we responsive and handled what should have been a simple request quickly and efficiently.  Still no response from "*****".  You can close this case. Thank you!
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a quarterly shipment of an alcohol tasting set in the beginning of 2021 and paid for the first years shipments. I received my first shipment of alcohol to taste. I did not receive any quarterly shipments after that.. After about six months, I tried logging onto their website, but was told that I did not have an account. I only use one email address ****************** to sign up for services. After attempting to get into my account online with no luck, I attempted to call the business. I also had no luck getting through to an employee.I chalked up the $350 to a loss and let it go. On 3/29/22, they charged me $349 for a yearly subscription. I again attempted to make contact online and on the phone, but was unable to get assistance.

  Business response

  05/13/2022

  Hi *******,
  
  Thank you for sharing your experience. We are sorry for your disappointment and any confusion regarding the club and its benefits.
  
  We allow our Members to make their own choice and claim the spirits they would like to try, rather than automatically sending them something they might not enjoy. We're sorry to hear you experienced technical difficulties accessing your account.
  
  Your Membership account is indeed connected to the email you mentioned, but we have not received any communication from you from this email address.
  We also reached out to you when a dispute on your latest charge was submitted and received no reply. Our system recognized your address as "not found, inactive, or misconfigured". We apologize for the inconvenience.
  
  Would you perhaps be able to reach out to us via a different email to help us resolve the disputed charge quicker? If so, please request to speak to a member of the dispute team and we'll be able to assist you further.
  
  We would be happy to work this out with you and issue a refund for the latest renewal charge. In order to do so, we kindly ask you to send a letter of withdrawal from your bank to ********************************** so we can close it on our end as well. Your bank has frozen the funds so we cannot issue the refund immediately.
  
  Please refer to the details below on what is accepted as a withdrawal letter:
  
  The withdrawal letter must be a screenshot of a message in the bank's online messaging portal or a photo of a letter on bank letterhead
  The withdrawal letter must state that the cardholder dropped or withdrew the dispute
  The withdrawal letter must not state the dispute was resolved in the cardholder's favor
  The withdrawal letter must include information matching the payment/charge information:
  -Cardholder name
  -Last four digits of the credit card
  -Amount of dispute
  
  Kindly note that an email from a bank representative is not a valid form of confirmation.
  
  Please let us know if anything remains unclear. We have all our contact information listed on our website and our FAQs so we can make it as easy as possible for anyone to reach us.We look forward to receiving the letter of withdrawal and resolving this as quickly as possible.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife gifted me a membership with this company. I completed everything they asked of me online to receive 2 bottles of whiskey by delivery. I received shipment notice with tracking. They item arrived in my city according to tracking on 1/5/22. It was scheduled to be delivered the following day. It is 1/18/22 and I still don't have a delivery. I contacted Flaviar and they advised me they were having problems with that shipper. I asked them to cancel my membership and asked for refund. They refused to refund since they claim it was outside of their 3-day grace ******* The initial shipment takes longer than 3 days. No one can file a complaint within the first 3 days because you don't know that there is a problem yet. They are telling me I should continue to wait. I believe this company is a fraud.

  Business response

  01/24/2022

  Hey *****, 
  
  We do our best to minimize delays, shipping inconsistencies, and inventory errors, but there are rare, and unfortunate, cases such as your own where an order is delayed. 
  
  There are several outside factors that we are not able to control directly from distribution to retailers and the courier service tasked with delivering your order. We rely on the diligence of our partners and hope you can understand that we are constantly working on improving the delivery experience.
  

  After looking into this further, however, it appear that the issue is the shipping address that was selected during the claiming process. You had selected to ship the order to 10257 SE Highpointe Street and, unfortunately there were multiple unsuccessful delivery attempts at this address and the order was set to return to the sender as is protocol after 3 failed delivery attempts. 
  
  At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. We have arranged for your order to be reshipped free of charge to the correct shipping address that has since been provided. You'll receive a new shipping notice with tracking information as soon as the order is on its way. 
  
  If you believe your issue wasnt resolved to your full satisfaction or if you need help with anything else, let us know. Were easy to reach if you write to us at **********************************

  
  

  Customer response

  01/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not received anything and this has NOT been resolved. I dont know where they got that address. Just refund my money!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  02/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The business only refunded my money when I filed a fraud claim with my credit card company. Prior to that, they were not interested in refunded anything. I just visited a friend in ******* and the same thing happened to him with this company.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  02/14/2022

  *************, 
  
  We apologize your request for a refund was not honored when you first requested it. The customer support agent assisting with the matter was strictly following our cancelation and refunds policy. There are times when an exception needs to be made and I'm afraid that better judgement was lacking in this instance. Your case was reviewed by our disputes team when you filed a dispute with your bank and they promptly accepted the dispute and notified the agent of the need for a policy exception here. 
  
  We kindly ask you to share the information of your friend who has encountered a similar issue so we can look into it as soon as possible. 

• Initial Complaint

  12/07/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We gifted a yearly subscription from Flavier to a friend to be sent to ******** but he never received any items from the subscription for the entire year. It was a quarterly subscription that my friend was to receive a Tasting Box with different bourbons. He did everything required by the subscription, which was to accept the subscription and pick the items he wanted, but never received any products. We have reached out to them via email multiple times. There is no phone number to call so I cannot talk to anyone live. We paid in full for the product but he has not received anything as of date. i actually tried to ask for a refund in which they said it was past the refund date, however no product has ever been sent.

  Business response

  12/14/2021

  Hey Charity,

  
  Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

  
  Shortly after you submitted this complaint you were in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. Your support agent explained that the gift recipient needed to claim the quarterly benefits in order to receive them and provided the necessary instructions on how to do so. He also restored the quarterly spirits token for the order that was lost in transit. Your gift recipient is all set and should they have any further issues we'll be more than happy to assist. 
  
  If you believe your issue wasnt resolved to your full satisfaction or if you need help with anything else, let us know. Were easy to reach if you write to us at **********************************
  We wish you all the best!
  

  
  

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 26, 2021, I purchased online a bottle of Scotch from Flaviar. This purchase was for a gift to a business associate. I paid $112.33 and emailed a cancellation for what Flaviar called a membership. Even though I received the product much later than expected, I didn't complain. I then noticed on November 23, 2021, my card was charged $95.00. I have no idea if this is fraud or what. My card's bank indicates that the card was presented in person and that this is a reoccurring charge. Since I haven't been to ******** in 20 years, and there is no need for a reoccurring charge, I must assume this is fraud. Since they haven't responded to my email and there are no legitimate telephone numbers available to reach this business, I am forced to contact the Better Business Bureau to request assistance in this matter.

  Business response

  12/08/2021

  Hi *****, 
  
  Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
  
  

  I see you signed up to receive a free trial membership when you purchased order #*******, which entitled you to a complimentary Flaviar Welcome Box. All members agree to membership auto-renewal as they sign up. This information is also readily accessible on your membership profile, in our FAQ and Terms of Use. But I understand how missing such information can be frustrating. We are easy to reach, though, and happy to make changes to your membership status upon request. By visiting your profile page, you can manage your membership also.

  
  We always send a email reminder notifying a member that their membership will renew, allowing them to cancel before renewal if they wish to. We also consider refund requests up to a full month after the membership has renewed. 

  The cancellation policy holds true and our team is always happy to honor a cancelation requested by a customer. After looking through our email system I'm afraid we have not received any email communication from the email address tied to your account and also listed here -  *********************. 
  
  We're happy to make an exception in this case and you have now been refunded in full for the renewal fee. Your bank statement will refresh with the amount within a week, depending on your bank's refund policies.
  
  If you believe your issue wasnt resolved to your full satisfaction let us know, were easy to reach if you write to us at **********************************.
  
  

  Customer response

  12/10/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ****
  
  
  
   
  
  

• Initial Complaint

  11/22/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made an online purchase on Flaviar's website on 10/24/2021. Their website claims orders placed will arrive within **** business days. After 10 business days passed I opened up a complaint on their website on 11/5/2021. **** had the nerve to tell me the order was delivered when in fact it was not and Flaviar never provided a valid tracking link for the order. it has now been over 2 weeks since my claim was opened with them and they still have not issued a refund and have been the complete opposite of helpful. I just want my money back at this point and it's been such a struggle to get them to accept responsibility and issue my refund.

  Business response

  11/30/2021

  Hi ******, 
  
  Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
  
  We're terribly sorry for the inconvenience caused here. We do our best to minimize delays and shipping inconsistencies but there are rare, and unfortunate, cases such as your own where an order is delayed. 
  There are several outside factors that we are not able to control directly from distribution to retailers and the courier service tasked with delivering your order.
  
  After looking into this further, it appears that a cancelation request was made on November 5th which your customer support agent, **** put through. The cancelation was later withdrawn when you mentioned you would prefer the order be delivered if possible. The change in request *** have been the cause of the delay here. 
  
  Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected shipping issues so there is no disruption in the quality of our service but we rely on the diligence of our partners and hope you can understand that we are constantly working on improving the shipping experience.
  
  **** has diligently and consistently followed up on the status of your order. He was unfortunately misinformed about the delivery and was quick to follow up on this when you confirmed you did not receive the product. **** is still awaiting confirmation from the carrier that the order is returning so the refund can be issued, in line with our Refunds Policy. 
  
  Your case has been escalated to our senior team so we can ensure this is resolved as soon as possible. 

  Customer response

  12/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  11/02/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I got a membership to buy a bottle for a birthday present in January 2021 and emailed early February 2021 to cancel the membership. The reply asked me to take some steps on the website which I did. Suddenly I notice a charge from Flaviar. They actually charged me for 2 more quarters of membership after my cancellation. They refunded one of the quarters but the quarter that has not been refunded (July 2021), I need them to either refund me or send me a bottle to fulfill the membership obligation. Ive asked for their phone number as well as provided mine asking for a call several times, that request is ignored repeatedly. No phone number can be found for them online. I have even told them which bottle to send me to fulfill July ************************************************ a email but have not received a reply back.

  Business response

  11/16/2021

  Hi *****, 
  
  Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
  
  We're so sorry for the inconvenience caused. After looking into this it appears the cancelation process you undertook on the website was likely not completed in its entirety as the membership remained active, you did not receive confirmation of the membership cancelation and you continued to receive membership updates as well as membership renewal reminders. We understand how these can sometimes be missed. 
  
  At the time you submitted this complaint you were in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. Your claimed benefits are on their way and you can track them here: ****************************************************************************************
  
  If you believe your issue wasnt resolved to your full satisfaction or if you need help with anything else, let us know. Were easy to reach if you write to us at **********************************
  We wish you all the best!
  
  
  

  Customer response

  11/16/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩