ComplaintsforFundera by NerdWallet

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My account has been blocked since May 22, 2024 due to some type of fraud yet no correspondence has been made on their behalf. I have called everyday for the pass almost 3weeks I have more than 1k in the account which has it unable to pay my bills. When I call I am told some will contact within ***** hrs that time has pass it going on 3 weeks

  Business response

  06/14/2024

  ******************* complaint does not relate to the  Fundera, **** entity, as Fundera does not provide any ****** services. Fundera offers products and services for small and medium businesses. **************' complaint has been forwarded to relevant entities in charge of ****** who may be able to respond effectively to this complaint.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sketchy and otherwise boiler-room sales tactics. After applying for information about a loan, I received 12 calls from two different numbers, multiple texts, annoying email followups, and other forms of outreach. It's annoying, and the exactly the sort of crap that I was trained to do many years ago but that should otherwise be prohibited in outreach. It's just annoying and I'd imagine for people who aren't experienced in putting up with these sorts of tactics, probably works to get people to make money that they otherwise wouldn't have.

  Business response

  10/13/2021

  Hi *******,

  First, let me say that I'm very sorry to hear this was your experience at Fundera. This is not the level of service that we hope to provide to the customers who've come to us. To start, we've reached out to the two of our partners your application was matched with, to have you removed from their contact system, and to share the feedback on the outreach you've received. I've also gone ahead and unsubscribed you from further communications from Fundera as well. But if you'd ever like to reconsider our services in the future, we'd be happy to help you take a look at all the different types of funding on our platform. 

  If there is anything I can do to help remedy the situation further, don't hesitate to reach out directly ********************, or our Director of Operations **** ********* at ****************

  Best,

  ******** ****

  Customer response

  10/14/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I appreciate that, but I assume that this is a pattern that applies to every customer who ever comes through the Fundera system, and just speaks to a flaw with how they approach sales and partnerships on the whole. I’d much rather see them fundamentally shift how you approach selling and dealing with their prospective clients, which might require them to rework their entire sales approach.

   I’ve seen this before a LOT and have even worked at companies like this. It’s no bueno.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩