Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i started my debt collection with a company called ********** legal in may 2023 with an enrolled debt of *********, i paid them until november of 2023. that's when versara lending took over with an enrolled debt of ********. I paid them monthly payments of ******. Until august 2024 when i tried to make a larger payment in the portal which was unsuccessful . Thats when i tried to call them but I reached a non working number . I contacted the company global holding who was pulling the money out of my account and they had no information on the company. i canceled my automatic withdrawal with them until i could speak to someone from versara. i have emailed the company multiple times since august and no one will respond. there is no info in my portal regarding my money or where it is going. i have since learned about the multiple issues that many are facing with this company.

• Initial Complaint

  Date:06/07/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of transaction is April 24th 2024 in which i was making my routine payment to Versara over the phone. To my surprise I could not get through anyone at all which was odd. So i went ahead to their portal and paid it on their website and even signed the authorization to pay the $640.45 per month debt consolidation and to my surprise weeks had passed and they never took the money out and during the process I was unable to reach anyone. then 2 months later they had a message stating that they are unable to talk to any customer and to go through their portal. This same portal that is not taking customers payments or processing them. Daily i call and was on hold for over an hour and would leave my number to have someone call me back and nothing. Not even a statement or call for 2 months. I researched them online found out they had their license revoked in ********** back in 2022 and ****************************************************************************************** with this matter also. I had also found out they are part of a financial scamming families of over payments and fees. Which had me alert my bank. 2 months later I receive a statement saying I owe them ******** for the two months they refuse to communicate with me or take my payments. I sent them an email of my frustration and refusing to pay until I talk to someone higher up in their company. This company is scam and Ive paid them over $5,857.10 for the past 2 years faithfully not knowing this company was part of a major scam. The original amount of my loan was $24,284.66 the balance is ********* with a balloon interest system they have me in. Its not fair how Im being treated with no means of communications and no easy way to pay them because they are a scam company. I want to be part of a class action lawsuit against them.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Loan through Versara Lending LLC ****** Services my payment is set for $266.66 on the 13th of every month I agreed to this contract with that said due to Financial Hardships I have to split the payments into two per month 1 hitting each check for the month however for the month of May 2024 when attempting to do just that Versara Lending Servers were down and I was unable to make this change with a rep on the phone or on their website So I emailed them to have one of their reps reach out to me nobody did fast forward to May 21st 2024 I receive an email stating that I missed a payment and if it isn't made in ************************************************************************************ which they did later in the day and the rep that was on the phone with me said that they didn't receive any emails from me in the 1st week of May I emailed her proof that I did and she acknowledged that the servers were down but they still need a payment I explained the need for a split payment and how that now as of today I won't be able to do that she refused to help me and said that I was making an excuse and that their servers being down shouldn't have prevented me from making a payment I explained that if I can't schedule a payment in a split the payment will not go through this has happened before she didn't care and called me being irresponsible how is it my fault when your servers prevented me from splitting the payment???

  Customer Answer

  Date: 06/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Versara Lending, LLC regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been misleading communication from the very beginning and now that I'm to the point of paying off the loan I can get no communication back when I asked to speak with a manager (multiple times). I requested a payoff amount, paid said amount that was quoted, and now the online portal is stating I still owe money when I paid the amount that was auto drafted out of my account for the payoff amount. The adjustment for the original estimated loan balance was back dated when it FINALLY got resolved to make it appear that it had been done when the loan was originally opened, which it was not which made the estimated interest paid appear lower than it actually was and no breakdown has been provided for this when one was requested.

  Business Response

  Date: 12/04/2023

  We acknowledge the customer complaint and concerns and appreciate the opportunity to respond.  We sent the customer a recalculation breakdown on November 1, 2023.  We also provided the customer with a Paid in Full Letter on November 13, 2023.  We consider this matter resolved to the satisfaction of the customer.

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You refuse to acknowledge back dating the recalculation and you refuse to have a manager reach out though a request was submitted several times.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The back date was set to 7/19/2022 not September of 2023 and a manager NEVER reached out to me. I did receive a paid in full letter via email.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 01/15/2024

  We acknowledge the customers concerns regarding their recalculation request and appreciate the added opportunity to respond. The customers recalculation was accurately and successfully performed and communicated to the customer by our Servicing Team.It is unfortunate that the customers experience with us did not live up to their expectations and the feedback has been escalated to management.  We do deem this matter to be adequately addressed and closed.