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Business Profile

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Coyle Hospitality Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a shop on February 3, 2025 for a restaurant. I submitted the review and received a 91/100 score. I was very patient and followed all procedures acknowledging that payment would be issued on March 31, 2025. (the final day of the month after I completed the survey). I contacted Coyle on 3/31 asking if I would be paid today. They said yes, by the end of the business day, I would receive payment. At 6pm, I followed up, advising that payment was not received, and received a response saying that they have accounting agents in different time zones, but I would still be paid before the day end. It is now 4/1, and I have not received payment... I just want reimbursed the $80 ($60 reimbursement + $20 shop fee) that i am owed per my agreement. I don't know what to do.

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a mystery shop for Coyle Hospitality on December 17th 2024. It was accepted for reimbursement on December 19th 2024. Per their company policy I was supposed to be paid on January 31st 2024. I have not been paid, nor contacted.

    Business Response

    Date: 02/19/2025

    Hello, this complainant has been responded to several times with no response.  The payment was sent and verified through ****** as successful.  This issue is considered closed on our end.

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done secret shops for this company. Since November 2023, I haven't received any payment. I have provided them my PayPal account information several times. But neither I have received a payment nor a response. I am looking forward to receiving all the payments and %29.9 interest charges I paid to my credit cards for the expenses since November 2023.

    Customer Answer

    Date: 04/15/2024

    Better Business Bureau:

    At this time, I have not been contacted by Coyle Hospitality Group regarding complaint ID ********.

    Sincerely,

    **** **

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was solicited by ********, Coyle Scheduler to complete an evaluation for the *************** in *****, *****, ***********. She and staff members at Coyle saw that I was already in ***** on a mission trip to a rural village, and was having internet problems. But I had to submit an airport evaluation to them that I completed on my way to *****. I informed ******** of the fact that I had to complete an online hotel reservation because of the difficulties that I was having in completing a phone reservation. She said that would be fine, but to complet a phone-in reservation as soon as I could. I sent email after email to staff about the difficulties that I was having. (I have since learned, you can not make calls with ***** from an international number)Between Nov *****, I completed requirements and submitted documentation. ******** told me to take a personal car 2 1/2hrs from the village to *************, and contact the hotel to arrange for shuttle service from the airport to the hotel. I've been accused of not attempting a private transfer to the hotel. I did exactly as the scheduler told me!I continued to advise Coyle staff that each attempt at making a phone-in reservation was unsuccessful. Either the *********************** was closed or my call would not connect. As of Friday, December 8th, I told ******************** was still unsuccessful at reaching the ***********************. I was told that I needed to make the reservation ASAP, which I did. I called over the weekend, and finally reached Reservations this morning, 12/11 at 8:09 AM EST, and submitted the phone-in portion of the reservation to Coyle.After I completed the hotel evaluation and making the phone in reservation AS SOON AS I POSSIBLE (12/11), the Assistant Director of Operations, ***********************************, canceled my evaluation and denied reimbursement for $1150 for food and beverage, 3 days/2 nights hotel accommodation, laundry service, spa service, gratuities, transportation and telephone calls.

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Coyle Hospitality Group has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a mystery shop for this company on January 7th. I was contracted for $18 to do the work plus $80 for out of pocket expenses. My payment has been the $18 and not the $80 out of pocket expenses. Accounting has told me twice that 'they will get around to it.' During my third contact with them, account is now saying it is a 'backend issue' and it will be resolved my the end of February.

    Business Response

    Date: 02/07/2023

    All payments are issued in the month following the submitted evaluation, so anything completed in January, such as this matter, will be disbursed in the month of February 2023.  The payment in full will be remitted as per our policy and no discrepancy between amount owed and amount disbursed will occur.

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a secret shopper for coyle hospitality and have been performing shoppes for them on a regular basis.On June 12, 2022, I performed a secret shoppe at North Italia at ****************** for Coyle Hosptality. When it came time to be reimbursed and payed for my service, I was not payed and after sending an email, was told that my shoppe had been canceled and she would look into it for me. A month and many emails later, I was ignored and still never paid for my shoppe that cost me $130.

    Customer Answer

    Date: 10/01/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Coyle Hospitality Group has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

Coyle Hospitality Group is NOT a BBB Accredited Business.

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