Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IDR was contacting me via email and invited me to participate in an online market research survey regarding banking business. They wrote that they approached me because of my LinkedIn profile. They offered a compensation of USD 70 for survey completion after maximum of 4 weeks. They announced, that I will be contacted by their payment provider named "*******", to arrange the payment. 2 weeks later, they emailed me again, asking to participate in "wave 2" of this online survey, and offered 50 USD for this. I participated in this survey as well.Since then, I have never been contacted by Tipalti neither IDR. I have emailed IDR twice to check the status of the payment process, but never received any answer. After seeing a lot of similar complaints on this platform here, and also on Reddit discussion boards, I decided to file a complaint as well.

  Business Response

  Date: 12/27/2024

  Hi *********,

  Hope you are doing well!

  Our team is looking into your complaint and will provide you an update shortly.

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appeared in consulting call where the charges would be $300 USD. I appeared for over an hour and they promised to clear my dues but disappeared.

  I appeared for a consulting call for a client of IDR's. This consulting call screenshot has been attached. I appeared on August 28th and they owe me my consulting fee.
  After researching online and reading other victim's reviews, they do not seem like a legit company. 
  More over, I have been chasing after them for my payment and clearing of dues, and they are just dodging me. Providing responses that do not go anywhere. 
  I have worked with other consulting companies as well and the payment process is transparent and prompt. IDR has been asking me for other personal details that are not related to the payment. I believe this is a scam.
  Please assist.

  Business Response

  Date: 09/11/2024

  *************, 
  
  IDR strictly believes in mutually respectful relationships - you were provided all the details and timeline promptly. While I can't speak on the practices of other companies, IDR's payment systems are fully compliant. We take our contracts very seriously, and would appreciate you complying with our signed T&Cs please. 
  
  IDR is a reputable company, and I would appreciate if you can take back the statement you have made based on hearsay. I must also stress that we have shared all the proofs of efforts made from our end including calls and emails. If you don't wish to take part in any future projects, we will advise our analysts to not get in touch with anymore opportunities. 

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a fraud. They sought me out to conduct research services on digital technology, and committed to compensation. I fulfilled my requirements, and received confirmation a payment would be sent. They have never paid me. This is a Ponzi scheme and must be shut down!!

  Business Response

  Date: 07/25/2024

  Hi there, 
  
  Hope you are doing well!
  
  It seems that your payment is pending at our end because you are required to submit a W-9 form as per IRS regulations. We have shared a secured link via Quickbooks and our team has also sent you an email. Can you please submit your W-9 so we can send out the pending payment? For any additional quires please drop us an email at *****************************
  
  Best, 
  team IDR

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I am unable to print the check they sent. I will not close this claim until I have received full funds. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 07/31/2024

  Hi ******, 
  
  Hope you are doing well!
  
  We have shared the e Cheque over email for your convenience as well. Please feel free to download it, print it/scan it and deposit it at your convenience. 

  Customer Answer

  Date: 08/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ************************* ( ***************************************** to complete an online survey for compensation of $50. I completed the survey on December 12, 2023. I repeatedly emailed **** throughout January asking for compensation. It is currently 3/1/24 and I still have not received the promised compensation.

  Business Response

  Date: 03/08/2024

  Hi ****,
  

  Thank you for reaching out.

  
  Please contact us at ****************************** and our ****************************** team will be happy to assist you as needed.

  
  As part of our standard procedure, we process all payments upon confirming the quality of the survey. This typically takes a few weeks following the project completion date, as set forth in our initial correspondence and in our Terms & Conditions.
  
  If you have any further questions, please let us know.

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business had 3 months to respond to my emails inquiring about compensation. During that time, the employee I originally was communicating with stated that I WOULD be compensated. After I filed my BBB complaint they stated I was not eligible for compensation because I may have completed the survey incorrectly, too quickly, or used too short of answers. 

   

  This is their list of reasons as to why my survey may have been invalid:

   

  "This could be because of speeding, frequent change in tabs while filling out the survey, inconsistent or straight-line responses, and so on"

   

  If this was the requirement for compensation, their original employee should have stated so. IDR is obviously not training their employees efficiently and using an open-ended disclaimer to invalidate any survey of their choosing to avoid giving participants the compensation they are due.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 03/26/2024

  Hi ***************, 
  
  Hope you are doing well!
  
  All engagements are subjected to data quality check - it is mentioned in T&C that we require our experts to sign. IDR takes pride in the quality and integrity of research and all data quality checks are compliant to the highest standards. We highly value your expert opinion and your insights, however, unfortunately, we have to comply with the data quality reports. 
  
  Our Expert ******************************* will be in touch shortly with an update on your case. Meanwhile, you can review our T&C here: *********************************************;
  
  We would be happy to provide any additional details that you may request. 

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Your employee continually told me I would be paid.

   

  I understand what your documents and agreements say but you are not training your employees properly.

   

   

  Your training of employees is so inadequate that in the past two weeks alone I have had emails from 2 other IDR employees asking me to complete work. It is embarassing that your employees are asking someone who has an active BBB complaint against you to participate in more work.

   

   

  I do not care about payment at this point. I would prefer your employees never contact me again. 

   

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted a few days ago to complete a survey for $50. He provided a link to fill out a pre questionnaire once I finished never got a response. Not even when I notified him of completetion on LinkedIn. I have blocked him. This is a fraudulent company total scam.

  Business Response

  Date: 02/27/2024

  Hi ******,

  
  Thank you for reaching out.

  
  Please contact us at ****************************** and our ****************************** team will be happy to assist you as needed.

  
  As part of our standard procedure, we process all payments upon confirming the quality of the survey. This typically takes a few weeks following the project completion date, as set forth in our initial correspondence and in our Terms & Conditions.
  
  If you have any further questions, please let us know.

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What a complete scam. I am not sure what their intent is but they do not pay. One of their workers even had the audacity to add me on LinkedIn of all places. Absolutely deranged and unprofessional behavior. they are a total scam and do not pay. they promise and promise to send a $200 e-check" which never comes.I should've done more research on them and never participated in a TWO HOUR study about ****** chrome books (which seemed legit?).Do not interact with IDR. Shameful people and not legitimate

  Business Response

  Date: 02/16/2024

  Hi *******,

  Thank you for reaching out.

  It's great to know that you're already in touch with our ****************************** team at ****************************** I can also confirm that your payment is currently being processed and is expected to be cleared shortly.

  As part of our standard procedure, we process all payments upon confirming the quality of the survey. This typically takes a few weeks following the project completion date, as set forth in our initial correspondence and in our Terms & Conditions.

  If you have any further questions, please let us know.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted early December 2023 by IDR to complete paid surveys, that would be compensated. They were really pushy and increased the announced remuneration to 110 for the first survey. I complete this survey, and then another one for which I was supposed to receive 50.When I asked for the money, I was told that I would be contacted by a provider called Tipalti - which has not been the case.I have been chasing my contact weekly now with no response.

  Business Response

  Date: 01/26/2024

  Hi ******
  
  I hope you are doing well and thank you for sharing your concern.
  
  If you can contact us at *****************************,we will be happy to further assist you as needed. 
  
  FYI - All payments are processed without fail at IDR after confirming the quality of survey. This could take a few weeks after project completion date, as from our note on the invitation and in our T&Cs.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to complete a survey and afterwards I would receive payment. They told me they are processing the payment but it has been months since. I have contacted *************************** and he has now gone silent saying he sent payment.

  Business Response

  Date: 01/08/2024

  Hi *****,

  We have escalated your concern internally on priority and will get back to you with a status update. Meanwhile, please free to reach out our dedicated expert relations department at ***************************** and they will respond to you immediately.

   

  Regards,

  IDR

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insights Driven Research (IDR) engages individuals to answer surveys from their clients in exchange for payment. I have completed 9 surveys for which the compensation has not been issued. The total amount to be paid which has not yet been issued is $355. This issue dates back many months and despite dozens of follow-up attempts, no one at their company appears concerned or motivated to pay their experts.

  Business Response

  Date: 01/08/2024

  Hi ****,

  We have escalated your concern internally on priority and will get back to you with a status update. Meanwhile please feel free to email us at ***************************** and our dedicated expert relations team will respond to you immediately.

  Regards,

  IDR

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The business has contacted me but has not yet resolved the issue. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 07/02/2024

  *****************, 
  
  1- You have been compensated for all the projects where your services have been validated - we have shared proof of payment with you on multiple occasions. 

  2- You have been made aware on multiple occasions about our processes - unfortunately, we can't make any payments to you before receiving validation reports or if the data you have submitted has been invalidated during quality check. 
  
  3- Please get in touch with our team ***************************** for any additional questions.  

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The complaint has not yet been resolved. The business continues to ignore my emails and requests for updates and resolutions. Kindly see attached for one of dozens of email exchanges where I've yet to hear back. 

   

  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email to complete a survey specific to my experience regarding chemotherapy choices for treatment of cancer. I was told if I completed the survey I would be paid $110.00. I completed the preliminary survey and was given the go ahead to complete the survey.I completed the survey on 11/06/2023, it was accepted and was told I would be paid in 15 -20 days. As of yet, no payment. On 12/1/2023 I contacted the person I was working with and they are no longer with the company. I contacted the person listed to contact and they sent the email to their accounting office requesting someone contact me. No one has contacted me and I have received no payment.

  Business Response

  Date: 12/15/2023

  Hi *******,

  We are very sorry for the for the inconvenience. I would like to ensure you that we are investigating the matter internally and will get back to you as soon as possible. We will be reaching out to you over email as well.

  Regards,

  IDR

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I was paid for my services
  
  Sincerely,
  
  ***********************