ComplaintsforIpsos

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Initial Complaint
06/27/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was a member of this platform for a few months, was doing surveys regularly and having some issues here and there to redeem my points, but the real problem started once i did 2 long focus groups for Pringles.1. Focus group was long 1hr and worth 5000points (50$), and 2. Focus group was 2hrs long video call focus group worth 17500points (175$).Since i finished those focus groups, i had problem to get those points delivered to my account, as a reward i earned for my time and being part of the focus groups.Once they credited those points to my account, they ended up suspending/blocking my account with huge amounts of points available, leaving me with no option to redeem it, ***** points is my balance (that is 239.05$).Since then, it's more then 7 days i am going back and forth with their customer support, and all i get is generic answers, no real reasons or whatsoever why they suspended my account without letting me redeem my hard earned points.Shame on all of you there, i will make sure everybody hear about this experience of mine and how you scammed me.
Business response
06/28/2024
Hello,

We are sorry for the inconvenience. Please let the respondent know that our support team will reach out in order to compensate the point balance in the closed account.

Kind Regards,
*******
Initial Complaint
06/25/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a member with Ipsos i Say for over a year until recently when I was suddenly banned without a proper reason. My account, which had over 1625 points (equivalent to approximately $16 CAD), was held hostage. Despite reaching out to internal customer support, they were unwilling to help me resolve this issue.Desired Resolution:I am requesting either an unban of my account or, at the minimum, allowing me to redeem my points.Additional Information:Membership Duration: Over a year Account Points: 1625 points (approx. $16 CAD)Account: *********************
Business response
06/26/2024
Hello,

Please let the respondent know that our support team will reach out shortly in order to offer an Amazon gift card in the amount of the lost points from the closed account.

Kind Regards,
*******
Initial Complaint
05/23/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 6th, I signed up for a Rolex watch shop with a payout of $125. Both the guidelines and a direct email said that if there was no personalized response within 72 hours, to go ahead and do the in person visit without setting up an appointment. I received an automatic response, but no personalized response so went ahead and visited the store. I received the personalized response 5 days after the initial inquiry and told them about this. I was told that because I did not set up an appointment, I was being denied pay. I followed the guidelines as set by the company and pointed this out and was not helped. I did work for this company and was never compensated. I have included emails that show that the information given is inconsistent/incorrect.
Business response
06/11/2024
Hello,

After reaching out to the team in charge of this project, we were informed that the shopper did not adhere to the stipulated guidelines and thus, completed the shop incorrectly. As a result, we were unable to compensate her due to the unusable nature of the data provided.
We appreciate your understanding in this matter.

Kind Regards,
*******
Initial Complaint
05/22/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been a loyal member of Ipsos for many years. Suddenly, and without warning, my account was frozen and my entire $334 balance refuses to be paid. ****************** has been non-responsive and is refusing to pay my amassed balance. Thanks for your assistance on this matter.
Business response
05/23/2024
Hello,

We are sorry for the inconvenience. Please let the respondent know that our support team will reach out in regards to the remaining point balance in the inactive account.

Kind Regards,
*******

Customer response
05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
05/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company is sending surveys to someone who does not live at my address. Please remove the mailing address associated with a "*********** ******" regarding a ****** Kicks, the survey code is: *********** 12 B2 Nobody lives here with that name and no one in my household has ever owned a ****** vehicle.Thank you
Business response
05/02/2024
Hello,

Please know that we could not find any account created under this info in our records. It could be helpful if the respondent could send a screenshot of the received invite so we can determine if this is indeed related to Ipsos iSay or another company.

Kind Regards,
*******
Customer response
05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear *******,
Please find the attached screenshot of the letter from Ipsos with the survey number and the physical address which this was received at.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************
Initial Complaint
04/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 17 2024 I redeemed my survey rewards for a $5 Amazon card which the site says gets sent to your email address immediately. They did not send it. This has happened before. I sent repeated emails in the past and they say to junk check my junk folder where it is not there. Finally they send it after many back and forth emails. This time nobody sent the gift card and they are not responding to my emails. Theres no response. If the gift card takes time they should tell you that. If they dont want to send the gift card, they have to. If they dont want to give rewards as promised without explanation then just give me my card this time and Ill not deal with them anymore or recommend them. They dont respond to the customer.
Business response
04/30/2024
Hello,

We apologize for this inconvenience and will make sure that the respondent receives a response with the Amazon code as soon as possible.

Kind regards,
*******
Customer response
05/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************************
Initial Complaint
04/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I completed the shop for Small Business I completed a Small Business shop id ******* which was rejected by ********************* for the photo of the product, saying "it cannot be seen" which was incorrect. I submitted 2 photos but the shop was still rejected unreasonably. I took a photo of the product which showed how it was displayed on the shelf but the editor still rejected my photo and excluded my shop without pay unfairly.Editors are not editing the shops similar across the board. I would like to file a complaint against *********************. In emails, editors are not cordial but very bossy without using please. I am very frustrated with this particular editor.
Business response
04/25/2024
Hello,

We are sorry for the inconvenience.
We have liaised with the relevant team and can confirm that the incentive for this study will indeed be awarded to the respondent.

Kind Regards,
*******
Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've been doing surveys with this company for about a year now. I've saved $250.00 in points from December until now. I've done no wrong doing and they decided to terminate my account. They will not give me my $250.00 back. I've contacted numerous times in customer service. They keep saying I don't meet clients interest but they won't respond to the fact that they owe me $250.00. They keep ignoring it.
Business response
04/09/2024
Hello,

Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

Kind Regards,
*******
Business response
04/09/2024
Hello,

Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

Kind Regards,
*******
Initial Complaint
04/02/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I completed a project for IPSOS on an in-store Target shopping mission I I have yet to received the incentive for this and it's been well over a month I have documentation as well as screenshots from the moderator stating is guaranteed and now I can't get a hold of customer service it's non-existent and so now I'm reaching out to Better Business bureau. THIS IS UNACCEPTABLE AND OBVIOUSLY HAVE TO REACH OUT A BETTER BUSINESS BUREAU THEN IT'S A PROBLEM
Business response
04/05/2024
Hello,

Please know that the relevant team has reached out to the respondent and sent the reward.

Kind Regards,
*******
Customer response
04/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
03/29/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ispos (ISay) shut down my account with no notice or explanation, and will not let me redeem the points that I accumulated from taking their surveys. They did this to me after I spent hours completing opinion surveys and accumulating enough points to redeem a payment through PayPal. I've contacted the company several times, and their excuse is that they no longer needed someone of my demographic. That's fine. They can terminate my account, but they should absolutely let me redeem the points I accumulated prior to being terminated.
Business response
04/01/2024
Hello,

Please let the respondent know that our support team will be sure to reach out with a solution for redeeming the lost points from the closed account.

Kind Regards,
*******

Customer response
04/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thank you. The business reached out this morning. I'd like to keep this complaint open until they fulfill their offer to send me an Amazon gift card for the accrued points.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
04/15/2024
Hello,

We confirm that our support team has sent the respondent the Amazon code.

Kind Regards,
*******
Customer response
05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************

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