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Business Profile

Market Research

Ipsos

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ipsos has 27 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been participating in surveys for this company for many months and have accrued ***** points. I am eligible for a $20 **** prepaid gift card for every 1000 points I redeem. This means I am entitled to $140 in prepaid **** gift cards. When I attempted to redeem my points, I was sent to the screen in the screenshot document. It is very convenient for my profile not to align with them, when I want to redeem $140 from them. I have also enclosed two photos of a letter from Ipsos, I am in the middle of testing a product for them, which poses the question how can I be testing a product and my profile not be in alignment with Ipsos? I thought this was a reliable, legitimate corporation. Unfortunately, current events have proven otherwise.

      Business Response

      Date: 10/22/2024

      Hello,

       

      The respondent also reached out to our support team who is currently looking into her request. Our colleagues will get back as soon as possible with a response to this complaint.

      We appreciate your patience and understanding.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I was a member of ipsos isay and they terminated my account and whenever I tried to reach them out, to my disappointment I didn't got any proper reply from them and I never got the chance to redeem my rewards in full, as I spend my valuable time with taking the surveys, its like I have wasted my time and energy with ipsos. In total I have 1940 points. Will they pay my rewards fairly?Because I started to feel that they took all my personal data ( shared with the third party too) and now they are unwillingly to pay my rewards! Is this a FRAUD!!!!Hope my problem will be resolve soon before they cancel my account!!

      Business Response

      Date: 09/18/2024

      Hello,

      Thank you for contacting us.

      Regrettably, we were unable to find an Ipsos iSay account in our database based on the information you've provided.

      To assist you further, could you kindly share the email address you used during the registration of your Ipsos iSay account?

      Kind Regards,
      *******

      Customer Answer

      Date: 09/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       My email  is : *********************************** 

       

      My ipsos  account  is: **********************************************************

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

      Business Response

      Date: 10/11/2024

      Hello,


      The relevant department informed us that unfortunately, it has been found that the respondent answered inaccurately and randomly in questions that require written responses (open-ended questions). This behavior negatively affects the survey results. Our terms and conditions that the respondent agreed to during account setup clearly state that any violation of survey rules leads to account deactivation and forfeiture of points. Please check the specific paragraph below from our terms and conditions for your reference.

      "You agree that Ipsos has the right to terminate your membership in the Panel automatically and without the need for a formal notice or any other judicial or extrajudicial proceedings, for any conduct not within our quality parameters or business objectives, or for any violation or breach of these terms and conditions, the privacy policy, or survey rules. Any use of the Panelist account by an individual other than the Panelist is considered an unauthorized use and may be grounds for termination and forfeiture of points."

      Please find the link to our terms and conditions for your reference: *************************************************************************;

      Thank you for your patience and understanding.

      Kind Regards,
      *******

      Customer Answer

      Date: 10/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       Hi,

      Im surprised  to know that why  are my answers  are randoms as I  was very attentively  participating  in the survey and very vigilant (and particular) . I  don't  know why it makes you think about my answers randoms?

      But at least  before  closing  this issue  can I have it for the first  and last time a Igood time with ipsos?

      On what I  have spent  my valuable time taking  all thise surveys , kindly, the least you can do me is , let me  claim  my rewards  in full!! 

       Hope you will be generous  on my part.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been participating in Ipsos surveys/marketing for over a year and a half. Never had an issue with them and with claiming my points for Amazon cards, until recently.I have 4205 points, which is worth a little over $45 in Amazon cards and when I tried to redeem, nothing happened.I contacted Ipsos and days later, I was told that they had terminated my participation and that they did not have to explain why they made the decision to terminate. I responded with according to their rules, they have to provide me with notice that they are terminating my participation and after their notice, I have 10 days in which to redeem my rewards. They responded with "we noticed some inconsistencies" in my responses and as such, I have forfeited my earned awards.After a few more emails, they just kept responding with the same aforementioned response. I pointed out that they are not in compliance with their own rules, to which, they never respond to their violation of their own rules.I want to redeem my 4205 points so that I can have my $45 in ****** gift cards.

      Business Response

      Date: 09/12/2024

      Hello,

       

      We apologize for the inconvenience. 

      Please let the respondent know that our support team will reach out shortly to offer an Amazon gift card in the amount of the point balance from the closed account.

       

      Kind Regards,

      *******

      Customer Answer

      Date: 09/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I am still waiting for my compensation.   Ipsos emailed me on 9/12 with the offer of an Amazon gift card in the amount of $42.  I accepted.  As of 9/13 at ********************************************* a credit to my Amazon account.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* **********




       

      Business Response

      Date: 09/19/2024

      Hello,

      Thank you for your message and for your patience. We understand that waiting for your Amazon gift card can be frustrating, and we appreciate your understanding as we work to process your reward.

      We can assure you that we're doing everything we can to expedite this process. Please note that you will receive your ****** gift card via email. Make sure to check both your inbox and your spam folder.

      If you haven't received your gift card within the next two weeks, please don't hesitate to get back in touch with us.

       

      Kind Regards,

      *******

      Customer Answer

      Date: 10/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* **********



       

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UnpackMyBeauty_Liquid Lipstick2 Inbox ********************************************* Wed, Jul 10, 1:22PM to me Hello *********,Im very happy to inform you that you have been selected to participate to our new community Liquid Lipstick2 !Wed like to send you some products to test but we dont have your full address. Can you please let us know?The board should start tomorrow Thursday 11th up to July 17, so as you can see, were very late and we apologize for such a short notice.Can you please get back to me as quick as possible with your full address? Many Thanks, Ipsos I received the items the very next day and started the process of reviewing the items, posting videos, and answering questions. I finished all aspects of this study. Its been over 30 days since the close of this study, I've emailed Ipsos and the Unpackmybeauty people and no one has responded. I want the promised $130 plus $ 10 for a different study, $140 total. I use many survey companies but this one has the worst customer service. I shouldn't have to "hound you" for my compensation. These "focus groups" are time consuming and alot is asked of you, the right thing to do would be to send out rewards at closing.

      Customer Answer

      Date: 08/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************************



       

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ipsos cancelled my account per their policy but will not give me my point value that I have already earned completing surveys. This is fraud because I spent my time doing surveys and they refuse to cash out my points.

      Business Response

      Date: 08/16/2024

      Hello,

       

      Please let the respondent know that our support team will reach out via email to offer an Amazon gift card in the amount of the points balance from the closed account.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29, 2024, I received 3000 points for using the RealityMeter on my phone for the moth of June 2024. I have tried numerous times to redeem the points for ******* gift cards. I am unable to redeem because the site keeps saying I dont have enough points, which is a lie because I have over 3300 points. I have tried sending emails to see if someone could rectify this but no one is answering my numerous emails to try to help me. This is the first time I had trouble redeeming my points. It is frustrating more so when no one bothers to help you solve the problem.

      Business Response

      Date: 08/05/2024

      Hello,

       

      Please let the respondent know that our support team will reach out in regards to the redemption of the remaining points from the closed account.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:06/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a member of this platform for a few months, was doing surveys regularly and having some issues here and there to redeem my points, but the real problem started once i did 2 long focus groups for Pringles.1. Focus group was long 1hr and worth 5000points (50$), and 2. Focus group was 2hrs long video call focus group worth 17500points (175$).Since i finished those focus groups, i had problem to get those points delivered to my account, as a reward i earned for my time and being part of the focus groups.Once they credited those points to my account, they ended up suspending/blocking my account with huge amounts of points available, leaving me with no option to redeem it, ***** points is my balance (that is 239.05$).Since then, it's more then 7 days i am going back and forth with their customer support, and all i get is generic answers, no real reasons or whatsoever why they suspended my account without letting me redeem my hard earned points.Shame on all of you there, i will make sure everybody hear about this experience of mine and how you scammed me.

      Business Response

      Date: 06/28/2024

      Hello,

       

      We are sorry for the inconvenience. Please let the respondent know that our support team will reach out in order to compensate the point balance in the closed account.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:06/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member with Ipsos i Say for over a year until recently when I was suddenly banned without a proper reason. My account, which had over 1625 points (equivalent to approximately $16 CAD), was held hostage. Despite reaching out to internal customer support, they were unwilling to help me resolve this issue.Desired Resolution:I am requesting either an unban of my account or, at the minimum, allowing me to redeem my points.Additional Information:Membership Duration: Over a year Account Points: 1625 points (approx. $16 CAD)Account: *********************

      Business Response

      Date: 06/26/2024

      Hello,

       

      Please let the respondent know that our support team will reach out shortly in order to offer an Amazon gift card in the amount of the lost points from the closed account.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:05/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6th, I signed up for a Rolex watch shop with a payout of $125. Both the guidelines and a direct email said that if there was no personalized response within 72 hours, to go ahead and do the in person visit without setting up an appointment. I received an automatic response, but no personalized response so went ahead and visited the store. I received the personalized response 5 days after the initial inquiry and told them about this. I was told that because I did not set up an appointment, I was being denied pay. I followed the guidelines as set by the company and pointed this out and was not helped. I did work for this company and was never compensated. I have included emails that show that the information given is inconsistent/incorrect.

      Business Response

      Date: 06/11/2024

      Hello,

       

      After reaching out to the team in charge of this project, we were informed that the shopper did not adhere to the stipulated guidelines and thus, completed the shop incorrectly. As a result, we were unable to compensate her due to the unusable nature of the data provided.

      We appreciate your understanding in this matter.

       

      Kind Regards,

      *******

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal member of Ipsos for many years. Suddenly, and without warning, my account was frozen and my entire $334 balance refuses to be paid. ****************** has been non-responsive and is refusing to pay my amassed balance. Thanks for your assistance on this matter.

      Business Response

      Date: 05/23/2024

      Hello,

       

      We are sorry for the inconvenience. Please let the respondent know that our support team will reach out in regards to the remaining point balance in the inactive account.

       

      Kind Regards,

      *******

       

       

      Customer Answer

      Date: 05/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

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