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ComplaintsforSeeking Alpha Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was supposed to receive a refund in the amount of $457.99 I never received my refund . I have been waiting 2 months and have got nothing.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Reaccuring subscription of 255 dollars was charged to my credit card. They sent an email and gave 7 days to cancel. The amount of emails from this company is by default alot. I called one day late on May 15th. The customer rep would not budge. Would not give me a refund, only would tag for review. These auto renewals are a scam. Never should be allowed. They plan on people forgetting. This is ********.Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 12 I noticed charge on my **************** from Seeking Alpha. I called PayPal and my **************** prior calling Seeking Alpha, and started the dispute. They stated that they would refund me if I did not started dispute. In email from Seeking ******************************************** he asked me to send them email acknowledgment stated this: I would request you to share the acknowledgment via a reply to this Email about the renewal charge of your Premium subscription billed on Dec 13, 2023, that once you receive a refund has been processed to your account, you will not be pursuing this charge any further with your credit card issuer, ******************** or legally.After I sent them what they wanted they never responded. I called them 10 days after and **** told me that ******************** denied refund. I am attaching email conversation. As today 1-6-2024 I started dispute with my credit card. With enormous amount of complaints from other people with the same issue I do not see this company actualy want to resolve issues or stop practice of charging people without their consent.Customer response
02/10/2024
Better Business Bureau:
At this time, I have not been contacted by Seeking Alpha Inc. regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
01/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
.I did a yearly subscription to Seeking Alpha for around $40. It was auto renewed at $239 without my authorization and no email sent in advance.Additionally, I had attempted to call the company twice the week before the renewal date but never had my phone calls answered.My paypal account was charged $239. This is pure theft. They won't respond to my written request in their system. Other companies always send an email regarding renewal and especially price change. How come that a company can just take any amount they decide and get away with it?? I am requesting a refund due to my efforts to cancel that went unanswered and their lack of email notification of when I would be billed.Initial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello.I did a yearly subscription to seeking alpha for 39usd last year. However, it was auto renewed at 239usd without my authorization and no email send in advance. My card was charged 329usd. This is pure theft. They won't refund the money saying its in the agreement. Other companies always send an email regarding renewal and especially price change. How come that a company can just take any amount they decide and get away with it? Please help me get the refund. Thank youInitial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted SeekingAlpha when I first saw a charge on my PayPal account in May. In late May I sent them an email seeking cancellation because it was unauthorized and probably done by a family member. Despite this notice of cancellation, they still charged me in June for a renewal. I followed up with them again after seeing the June charge, but they refuse to cancel and refund. Reading the BBB Complaints, this seems to be habitual by this company. This is wrong and deceptive business practices.Initial Complaint
09/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Seeking Alpha billed me for a subscription on 4/20 that renewed on 4/21- a day early. I cancelled on 4/21 - the deadline to cancel- and wrote them repeatedly for confirmation. They refused to cancel. I had to contact my bank and dispute the charge to get an answer and this just made the process drag on even longer. The letter sent to my bank and the dated emails showing they billed me early and ignored my cancellation email is enclosed.Customer response
10/08/2023
Better Business Bureau:
At this time, I have not been contacted by Seeking Alpha Inc. regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello.I did a yearly subscription to seeking alpha for 99usd.It was auto renewed at 240usd without my authorization and no email send in advance.My card was charged 320cad.This is pure theft.They won't refund the money saying its in the agreement. Other companies always send a. Email regarding renewal and especially price change How come that a ccompany can just take any amount they decide and get away with it?Please help me get the refund Thank you *******************Customer response
09/01/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Seeking Alpha Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
****************,Initial Complaint
07/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Was charged for an auto renew I didn't know was active without receiving any notification beforehand. Double checked my email and messages to make sure and no attempt was made. My understanding is the *** requires warning be sent.Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 7, 2023 I subscribed to Seeking Alpha as part of a 14-day trial period that they offer. On June 15, I requested that my subscription be canceled because I did not find their service particularly useful to my needs. They refuse to cancel and refund me the subscription fee, arguing that they only offer 1 free trial and that I had previously used that one free trial back in 2022. They never put a clear disclosure to inform me that I was not eligible for the free trial. In the event that they did, it must have been included in some fine print, which is super hard to locate. They went ahead and billed my Paypal account for $239 and won't issue a refund. I find their practice quite deceptive and would like to have the money refunded to my credit card. I have no use for their service because I assessed the service and was not impressed with it.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
31 total complaints in the last 3 years.
9 complaints closed in the last 12 months.