We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Survey

TDG Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12.3.24, I was contacted by number *****************. They needed my help for a *************************************** some blood derived products. They told me that I will get ($200) for the time spent during the interview. I did the interview 12.13.24 via Zoom and since then I never received any words from them on how and when the payment will be done. I contacted them via the same message they contacted me earlier on 12.3.24 and I never received a reply. I am posting it here on BBB to help someone else not to fall for their tricks and to get my $200 as promised. Thank you!

    Business Response

    Date: 01/07/2025

    Dear ******,

    Thank you for bringing this matter to our attention. We apologize if you have not yet received the promised incentive. Please note that all survey responses undergo a quality check and validation process to ensure integrity and completeness. This process typically takes 3 to 5 weeks, depending on our client's timeline and quota.

    The survey you participated in concluded around mid-December 2024. An email from *******, including a link to select your preferred payment method, was sent to your email address at *********************** A member of our team will reach out to you directly to confirm your preferred payment method, ensuring your incentive is processed promptly.

    Regarding the *** sent from ************, please note that this is a computer-generated number used for survey invitations and not monitored for replies. We use *** for time-sensitive survey invitations as it provides a quick and secure way to reach respondents via auto-generated links.

    Thank you for your time and your participation. Have a great day!

     

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a survey on TDG Health for $100 on 10/18/24. I emailed them regarding the honorarium and got a reply today:10/18/24: Treatment approach and treatment options for *************************************** (oHCM) for $100 -Upon reviewing your profile and we verified that you did not meet the screening criteria on this survey. It's important to note that the client has implemented specific qualifying questions as part of the screening process. These questions are designed to ensure that the study objectives are met by gathering a suitable sample of participants. While we make every effort to target clinicians who align with the project's goals, clients often have precise requirements that must be adhered ***** issue is, I never got notification that I was screened out midway and actually completed the survey. If I was screened out midway, it could have saved me time from completing the survey unnecessarily. What is to stop the company from using my answers to get credit from their client yet use this as an excuse to deny me the honorarium. If I really did screen out, then stop the survey midway and notify me that I was screened out.

    Business Response

    Date: 11/08/2024

    Thank you for bringing this to our attention. At TDG Health, we are committed to ensuring that all your concerns are handled appropriately.

    Regarding the survey for which you were marked ineligible, we confirmed that your participation was halted because you had already completed the same survey through a different vendor conducting the same study, and your submission was logged as a duplicate entry. We have sent an email to your personal address with further details on this matter. If you have further questions, please reply to the email and we'll get back to you as soon as we can. 

    Thank you for your time and may you have a great weekend!

    Customer Answer

    Date: 11/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I heard back from TDG Health today and the honorarium for completing the study was honored. Thank you for your assistance in this matter.
     
    ********* **


     

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completed a healthcare survey at request of ******* ******. Never received my stipend. Have sent 2 unanswered follow up emails to ******* ****** with no reply. As doctors, our time is precious and we devote it to your surveys in good faith. The least we can expect is prompt payment and engagement after you have solicited our expertise. Please remove me from your mailing list as I have little faith in your corporate governance.

    Business Response

    Date: 10/22/2024


    Thank you for bringing your concerns to our attention. Please understand that incentives may sometimes be delayed depending on the projects' timeline on when they will be concluded. The responses will also undergo quality checks by the client to ensure the received information is both valid and qualitative. This is crucial for utilizing the data in reaching conclusions during the research process.

    We make sure that all our qualified panelists are paid because we know how valuable your time is and it's never our intention to waste them. Our records show that ******* replied to you with the link to redeem your incentive, which most likely went to your Spam folder.

    A new email was sent to you on October 21, 2024. 

    Customer Answer

    Date: 10/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:08/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a paid survey from tdg health. Compensation that was advertised and promised has not been received to date - has been 2+ weeks without any communication from them. Email was sent to them as well - no asnwer

    Business Response

    Date: 08/07/2024

    I'm sorry to hear about your missing incentive. I would like to make sure that this matter is resolved for you. Please send an email to ********************************** and provide your NPI number so we can trace your account.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completed a survey from the company that they solicited responses for and was never paid. Would like to be paid the *****. They have solicited me again but did not respond when asked about being paid for a previous survey.

    Business Response

    Date: 07/09/2024

    Thank you for bringing this to our attention.

    We at TDG Health commits to making sure that any issues are resolved. I emailed the doctor and sent her the link to redeem her $35 incentive. Also, please be advised that it takes around a few weeks for the incentive to be available as we need to wait for the study to conclude and for the clients to complete their quality checks before issuing the incentives. This ensures that the responses are valid and valuable for the study's conclusion.

    Customer Answer

    Date: 07/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     I have checked my email and I cannot find any evidence that I received an email from this company to claim the benefit from participating in the survey.  Perhaps they can resend the email to resolve the issue?

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************************




     

    Business Response

    Date: 07/12/2024

    The email with the Amazon link was sent to ************************** on 7/10/2024. The email came from @tdg.health and it was resent today. If you still don't receive that email, please send an email to [email protected] and we'll make sure that this gets addressed right away.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have completed numerous surveys for this company but have never been paid. It has been a long amount of time. I am coming across more and more information that it is a scam. When I have asked, they dodge the question about my other surveys.

    Business Response

    Date: 06/24/2024

    Hello,

    Thank you for reaching out regarding missing incentives. We reached out to the doctor and issued two of his incentives. The initial survey was taken on May 9, 2024, and it usually takes around 3 to 5 weeks for the incentives to be issued. This ensures that the responses are valid and valuable for the study's conclusion.

    We received the doctor's ***** to ******* on the same day that the complaint to BBB was filed. ******* replied to his ***** explaining how we are working on releasing his 2 incentives and that the other incentive is still pending because the survey is still in progress.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was solicitation for the completion of two professional medical provider surveys promising amazon gift certificates. Surveys are time consuming, averaging at least 40 minutes each and asking for professional opinions based on medical background. I have completed two of their surveys and at the completion of each was told that I would be sent, via email, my honorarium for completion of each survey. When I contacted the company, initially after hearing nothing, and receiving nothing, I was told that there was no record of my having completed either survey. Since you complete these by an invited link, at the end you have nothing to show for it. But, twice in recent times is not a coincidence but more likely a scam.

    Business Response

    Date: 06/14/2024


    Our records indicate that the doctor successfully completed only one survey with TDG Health. It was for the study on Major Depressive Disorder (MDD) treatments for $80 which was recently closed, and the incentive was just made available. The survey was taken on May 18, 2024, and it takes around 3 to 5 weeks for the client to do their quality check to make sure that the responses they received are valid. The incentive link for Amazon vouchers has been sent.

    He also took one survey, for the study on home infusion therapy providers for $40 but it was not completed since he did not pass the screening questions.

    We also don't have any record of him emailing *************************** regarding his incentive.

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did a survey and was promised $40 honorarium. I never received the email with the honorarium

    Business Response

    Date: 05/10/2024

    The doctor took the survey in less than 24 hours and his ********* haven't been evaluated yet by the client. The ********* captured are being collected and will undergo quality check and validation process by the client for the incentive program. The incentive will only be issued once the doctor's ********* passed the validation process. This may take 3 or more weeks. 

    Please be advised that completing the survey does not guarantee incentives. Our survey invites states: 

    "Please be aware that your answers will undergo a quality check to ensure they comply with the Market research standards. Speeding through the survey, straight-lining grid questions, selecting fake brands, and providing nonsensical open-ends will be considered as bad data and may result in non-payment. You will receive your honoraria, after your answers are validated."

    Customer Answer

    Date: 05/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:04/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a survey on vaccinations in Feb 2024, this is months later and I still have not received the promised payment of $115. This is the second time they have done this , but I didn't keep the information on the first survey. I am not sure who is actually behind this company but this behavior is sketchy

    Business Response

    Date: 04/10/2024

    Several emails were sent to *** ******* regarding his redemption links for the three surveys he participated in. One of the emails included all three links to redeem his Amazon vouchers. I also sent another email to him in response to this BBB complaint he filed, and explained how the redemption works. 

    Please be advised that TDG Health has no intention of deceiving our respondents as we know how valuable their time is. If there are any delays in your incentives, kindly reach out to us directly and we will gladly address your concerns. 

    Customer Answer

    Date: 04/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:02/27/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an online survey on 10/26 for $50 and have not been paid yet.I do understand renumeration can take some time but 17 weeks is an awful long time.

    Business Response

    Date: 02/28/2024

    Dear ************,

    Thank you for bringing this to my attention. I checked your incentive profile and confirmed that your $50 incentive is available on your account, waiting to be redeemed. I sent you an email with the redemption links for all your earned honoraria. Please feel free to reach out if you have any additional concerns. 

    We value your time and your insights, and we appreciate your participation in our projects.

    Customer Answer

    Date: 03/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************



     

TDG Health is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.