Business ProfileforCasper Sleep Inc.

I spent a lot of money on the Nova, a mattress that I found was discontinued. I had my bed in storage for over a year as I relocated to a new city and struggled to find housing. When I did move in to my place in early May of this year, a very large lump had developed in the middle of the bed. This made it impossible to sleep on, barely possible to put on a mattress cover. After exchanging emails and being fully compliant with the quality assurance team, I was left in limbo for an entire month. Then ******** responded to my follow-up email requesting that we start the entire process over again. I am an educator who is on summer break from working at an alternative school. Being fresh OUT of a housing insecurity situation, I would like to sleep comfortably in my bedroom, not fighting my dog for the couch in the living room. The only reason I'm not filling a claim on BBB is because Casper's approach to this problem has been so disgusting, I don't even want them to replace my mattress anymore. Besides that, the pillows I ordered with the bed have also become distorted in shape. I ordered a better mattress from a different company so that I can sleep in peace for the last 2 weeks of my vacation. Casper is deceptive and condescending. Do not continue to support these people.