We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Meal Prep

Dinnerly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meal Prep.

Reviews

Customer Review Ratings

1.31

Average of 32 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Maureen L

    Date: 02/03/2025

    Awful!!! Can't see meal options without entering billing info and the bill appears under the name "MMM" instead of "Dinnerly." Was able to cancel after taking some taunting. I got a refund when I threatened them with a report to the BBB. SO SNEAKY.

  • GG M

    Date: 01/31/2025

    They are horrible! They dont skip a delivery and dont tell you its not skipped and they pretend it was your fault. They make it so difficult to cancel service and wont let you delete your credit card. Then when you call they gaslight you saying its your fault! Do not use their services, seriously they are a disgraceful, dishonest, and corrupt company.

  • Adam D

    Date: 08/13/2024

    Dont care about customers when they send damaged products. Takes zero accountability for their choice of shopping partners when boxes arrived damaged. Refusal to send replacement box. Dont recommend

  • janice k

    Date: 07/26/2024

    **************** was very unpleasant. I spoke with a customer service representative named ******. He was rude and refused to help me. I canceled my subscription on 06/04/2024. I received a email stating that they were sorry to see me go, and my subscription was canceled. On 7/26/2024, I was charged $89 for a delivery order. When I called to dispute. ****** told me I that I reinstated my subscription on June 28. I definitely did not reinstate my subscription. He told me I did and that there was nothing he could do about it. They cant cancel it or refund me my money so I will have a Dinnerly order delivered next week that I do not want I will not be doing business with Dinnerly ever again nor will I recommend this company to anyone customer service was horrible. The food didnt taste that. Great thats why I canceled in the beginning.

  • Janet B

    Date: 07/17/2024

    The menus are exciting and I am learning how to cook from them. Customer service has been phenomenal in an incident where it was my mistake. I do receive printed recipes and have saved most of them because they are so delicious. Just made the brussel sprout tacos for the second time.

  • Amanda C

    Date: 06/14/2024

    I tried Dinnerly. The food was great. But I canceled because of the work involved. If Im ordering a dinner service I dont wanna have to cook everything from scratch. I tried the one box and deactivated my account. The first box I received was April 17, 2024. Today is June 14, 2024 almost 2 months after deactivated another box came to my work! I deactivated the account a month and a half ago. Now I have been charged for this and I didnt even want it. We have a seasonal campsite from May through October. I do not want to cook this at camp. I do not have an oven to cook in one of those recipes Requires an oven. I am extremely dissatisfied with this company that I was pretty well satisfied with before and wouldve tried again in the winter when I have something proper to cook on.

  • Jami G

    Date: 06/02/2024

    This company is a scam. The boxes I have ordered will say delayed each time and then never arrive. Its been 6 orders now. **************** is impossible to contact unless you go to close your account. This service is a scam to take peoples money monthly without providing any service or product.

  • Tara S

    Date: 05/28/2024

    Same as everyone else. Website is a fraud. Makes you put in credit card number in order to see anything and says you won't be charged. Lies. You're charged immediately, and no way to get out of it.

  • Julia K

    Date: 05/14/2024

    The website is too confusing to navigate if you want to skip, pause, or cancel. I think they make it confusing on purpose so they can continue getting the money. Thought I had canceled only to find out I paused. They sent and billed a box to my home after not getting them for one month and I wasnt expecting or at home. When I called to get a refund they refused saying I only skipped some meals not canceled.

  • Jennifer V

    Date: 02/28/2024

    Do not put your credit card info with this company. They charged my credit card as soon as I put it in. Couldn't cancel it and was told my account would be cancelled after the order goes out. As a precaution if it asks for your credit information before you can see the product don't. No food company should have you pay before seeing what you are actually given.

Dinnerly is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.