Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is charging me for a box of food that I never received. I received a email from the collection agency. I spoke with Marley spoon and told them I never received the box. They told me they were going to call me back. No one called me back I spoke with the collection agency they were supposed to call me back. They did not call me back. I was in in ********* Kansas at the time that this box was supposedly delivered. I am requesting a refund because its a fraudulent charge and I do not feel I should have to pay for some thing I never got. In order for me to not get a bad credit rating. I went ahead and paid for it with the collection agency however, its an illegitimate charge and I would like my money back.

  Business Response

  Date: 04/25/2024

  Hi *******, thanks for reaching out. We're really sorry to hear about this and we totally understand. We've just had a look at your account information, and we can see that you've been discussing this issue with our customer service team as you mentioned. According to what we can see, it seems like a colleague is in the process of clearing the debt on our end as a follow-up to your phone call. Once this is settled, our colleague will be contacting you back to ensure this is solved. In the meantime, if you need anything else, please feel free to contact us at any time.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order to see the menu of what they had they make you put in credit card information. Because this is not clear I put the credit card information and thinking I won't be charged for anything until I pick out the foods. I want they have it marked as if you don't pick any foods they'll send you the foods they want to send you and bill you within one to bill you. Even if I canceled it literally minutes after I put the credit card information in there. I would like a refund or at least acknowledgment that they are doing shady business

  Business Response

  Date: 03/11/2024

  Hi *********, thank you for contacting us. By no means is it our mission to send out an unwanted box or to mislead our potential and existing customers. You can always keep up to date with our current and upcoming meals at www.marleyspoon.com/menu without signing up or providing any form of payment information. We only ask for the payment information if the customer decides to subscribe and clicks on "Start cooking now", or "Choose your meal kit". Even by clicking on those options, the payment is only taken if the user clicks on the "Pay" option and this amount is only charged on the billing day of your first order which in your case was DATE HERE. After reviewing your account details we can confirm that your account was cancelled on ***** but the order was not skipped manually; in fact, we could see the user picked the recipe on *****. If you need help with anything else, please don't hesitate to contact our customer support team. Kind regards.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  Never having used this website before how could I possibly know what your protocols are? For the regular person just looking to work through your website it is NOT layed out for an average person to use. EX: I order from a ******************* but did not click submit or I don't put in the foods I want then I won't get charged or sent foods any restaurant use. I know the regular response is what you sent me however no one expects a hidden surprise for your site. Reason why BBB needs to know how to protect those who are going through the same thing I am. Your site makes it too complicated,  I have to manually change the order when I did not even know that I had to do it.  Where is it the on the home page that my credit card would be charged even if I did not chose those meals? It's hidden in the small print to the point one would not expect it. That it was a trusted site and you won't get charged. So now I showed that I cancelled minutes after I looked at the meals but apparently that's something else that your company doesn't make clear. I'm willing to help anyone who wants to *** because of that is*** I'm on board. Dirty & Greedy company.

  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 03/29/2024

   Hi ********. We are indeed very sorry for the experience you had. You have compared the situation to a delivery restaurant, but please remember that we are a weekly subscription. To better explain why a first order is charged, we allow our customers to go to the website and freely check all the current and upcoming recipes, as an active customer sees them. 
  So, if all stages of creating an account are completed, including adding the payment details, the first order is then set in place. At the step of adding those payment details, it is also explained that the charge does not get processed straight away (as it is at the processing of the order) and that you are required to click a box where it can be read - "By clicking "Place order & choose meals" or "PayPal Checkout", I agree to the Terms, the Privacy Policy ", which can be read at that point.
  As then explained in the terms and conditions, also mentioned in the help center, or even by asking our automated bot, "if you wish to cancel your first order, you must contact our **************** team. Simply canceling your membership will not result in the automatic cancellation of your first order.".
  I hope this better explains our processes and why that first order was charged. Feel free to reach out to our lovely customer care team if you wish for further clarification. Kind regards.

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to subscribe to Marley spoon. An online food delivery. I was trying them because I had a discount for first timers. Box 1 I did pick these meals. When I opened the box there was quite a bit of blood which had leaked from the steak. I also had missing items for the meal making. I contacted and told them. They reimbursed $11 to use on next box. Box 2 missing items. I contacted them again. I was told it had been canceled the subscription. Then on feb 7 I was charged a large amount for next box. It was supposed to be cancelled. This is why I received meals I didnt order. I contacted them. They were unwilling to do any further. They made sure it was canceled. I did tell them their policy and procedure was not being followed by them, but they were attempting to hold me to it. 3 boxes and all had issues. I want my money back. Plz help

  Business Response

  Date: 02/13/2024

   Hi *******, thanks for your feedback. We're sorry for the experience that you have had with our service, this is not what we strive to provide. On our end, we can see that your case has already been handled by one of our case managers. Don't hesitate to reach out, should you have any other questions in the meantime. Kind regards,

  Customer Answer

  Date: 02/29/2024

  I am rejecting this response because:   

  They closed the case without taking care of the issue because they were unwilling. It just again proves as customers we must abide by policy and procedures, but as the company, do we say not as we do. Its a shame. Mo ey was taken from account and bad food sent. It happened 3 times. Thats it in a nut shell. They will never stay in business like this. 

  Business Response

  Date: 03/01/2024

  Hi *******,

  Thanks for reaching out.

  Marley Spoon is a weekly subscription-based service, which is communicated on our website and in our correspondence.
   
  When you first sign up with Marley Spoon, the first order is placed and billed immediately. This is done, so that your payment details can be saved and used for every following box. Following on from this, we bill each order on a weekly basis, 7 days before your delivery date.
   
  When we process the payments, not only do we issue a manifest to our food suppliers with the precise number of ingredients to source for thousands of boxes but we also pay them to ensure they will source your items in a timely manner.
   
  Our procurement deadline is in the terms and conditions of our service. Once this date has passed we purchase the ingredients from our suppliers and pay for shipping, which is the reason we give out the deadline to our customers. Once this date has passed we can no longer cancel or process a refund for an order.
   
  When you entered your personal information and payment details, you enrolled in the subscription and signed up for weekly deliveries.
   
  Please keep in mind that the cut-off for your future orders is 7 days before your delivery day.
   
  My sincere apologies for any inconvenience caused.
   
  All my best,

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm being charged on my credit card for a service called marley spoon. I've never signed up for any service on my credit card and I'm very disappointed and I want my money refunded immediately to my credit card since I never signed up for this service nor did I give you my credit card to charge. I don't know how you got my credit card information to start charging it They claim I signed ** in early 2021 and then paused my subscription for 3 years. The credit card of mine they are charging is expired, so how are they charging an expired credit card. No service lets you stop charging for 3 years. I asked them for proof that they claim I paused my subscription for 3 years and they are unable to provide any. It's against FTC rules to charge a credit card that is expired. I don't know how they are doing this though

  Business Response

  Date: 01/25/2024

  Hi ******, thanks for reaching out. We totally understand your point and apologize for the experience. After having a look at your account, we can definitely see why this happened. Back in August 4th 2021, your account was paused until December 1st 2023. While we totally understand that this might have been a mistake, when pausing your account, the account will automatically resume once this period is over, which is why this happened. While the card may have expired, we would advise you to reach out to your bank on how the payment went through regardless. Nevertheless, after discussing with our legal team, we are aware that a case manager has already reached out to you, on January 12th and has already resolved this issue, by refunding you for these boxes as an exception. Since this issue has already been handled, please feel free to reach out if there's anything else we can do to help. All our best.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Marley Spoon subscription on or around January 1, 2023. At the time of cancelation, one box was en route to me, and I had one day remaining to edit the next box. The cancelation prompt led me through several questions. I did not feel the need to provide additional information regarding my desire to cancel. I clicked "ignore." There was no indication or information that failing to answer questions would not cancel the subscription. I checked my bank account this morning, and Marley Spoon charged me $77.93 on January 3, 2023. I am requesting a full refund of the $77.93.

  Business Response

  Date: 01/18/2024

  Hi *******, thanks for the feedback. I have looked into your account and I can see you canceled your subscription on 1/4, which was after the cutoff for the 1/9 order (which was until 2/1 at 11:59 pm). The cancelation confirmation email explains that the last order will be on 1/9. 
  
  As explained in the terms, 
  3.2 You can skip or make changes to your order up until the cutoff time for that order. The cutoff time for your order is dependent on the zip code of your delivery address, and it may be up to 6 or 7 days before the date of delivery. The hour of the cutoff time is 11:59pm in the time zone in which you are located.
  3.4 Cancellation or pausing of your membership after the required cutoff time will result in a full charge for unskipped orders.
  
  However, I can see that you reached out to us on 1/4 requesting to cancel the order for 1/9, to which we already responded via email by canceling the order for 1/9 as an exception and refunding $77.93. Please feel free to contact our customer service team if we can help with anything else. Kind regards,

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my delivery. **************** stopped replying.

  Business Response

  Date: 12/16/2023

  Thank you for reaching out.
  
  After looking into this, we can confirm we received your complaint regarding the box not being delivered as well as the request for the account to be stopped. 
  
  Both requests were complied with and on Thursday, we sent an email advising a complaint has been registered with our logistics team. A refund of $64.74 was issued at the time and it should take no longer than 7 business days to show on your statement.
  
  On Friday a contact was made via chat, where the customer care representative also advised on the complaint, refund, and cancelation of the account.
  
  We have attached screenshots confirming the replies in which the refund and cancellation are confirmed.
  
  All the best,

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked into this, had to input my payment info and address to view the recipes, but never hit pay and actually never even completed ordering. However, this AM I was notified of a $119 charge to the company, and after much back and forth, they are giving me mixed information and not giving me my money back under the auspices of its a waste of food. Initially, they told me they didnt bill until someone hit pay, but that cancelling now would be a waste of food, and then the second email said that by inputting my info I was agreeing to subscription even though I hadnt even made any choices on foods. Utter garbage.

  Business Response

  Date: 12/05/2023

  Hi! Thanks for reaching out. Upon checking, an account was successfully created on Nov 15th. We even sent a confirmation email that you have subscribed to *************************** & Marley Spoon and you will be charged on 18/11 for the first order which will be delivered on 11/21. Since the account was active and only was canceled on 11/20 the day before the delivery. We can understand how frustrating this can be, but to better explain to you why we can't cancel on such short notice, I'll clarify that we do not hold a food surplus in our warehouses. When we process the payments, not only do we issue a manifest to our food suppliers with the precise number of ingredients to source for our boxes, but we also pay them to ensure, they will source your items in a timely manner. By no means it is our mission to send out unwanted boxes to our customers but given the time the request was made the order was already in procurement at the last stage. At this point unfortunately, we are unable to cancel and refund this order as stated in the Terms and Conditions as well. If you have any questions or comments, please do not hesitate to contact us! All the best. 

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] just because they feel my account was created successfully does not mean that it was communicated to me in the website. When they stated they notified me of the account creation on 11/18/23 was the same date I realized I was billed and then tried to have it resolved with the company first. Since they did not resolve it and gave me conflicting answers that day, I proceeded to cancel the account and file with PayPal and the BBB.

  The date I was looking at the materials was 11/15/23. If my account was created at the time of browsing meals, it should have been created on 11/15 and not 11/18 as they are stating. I have including the browsing history from 11/15, after which I decided the meals would not meet our needs and I had not completed selections or okd my billing/payment agreement. Im glad we dont have any serious food allergies as they sent us food with gluten, dairy, citrus, and tree nuts. This could have been a very dangerous problem. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 01/02/2024

  I dont have any email from 11/15/23. I do have an email from 11/17/23 confirming being on the mailing list after providing my email which was required to even view anything on their website. I never received a confirmation of purchase until after I was billed and I never clicked anything confirming food choices. 

  Business Response

  Date: 01/23/2024

  Hi *****, thanks for your reply. We've reviewed your account once again, and we can see that just as we mentioned previously, on November 15th, an email was sent after you created your account with us, which gave you a quick explanation of how our service worked, as well as advising you that your billing date for your first box, would happen on November 18th. We're afraid since your account was left active during this period, until it was canceled on November 20th, your very first box was processed and billed, to be delivered on November 21st as expected. As we previously explained throughout our previous communications, we're afraid we're unable to offer a refund for your very first order due to these circumstances. We appreciate your understanding, and please feel free to reach out, if we can help with anything else.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online just to see the variety of meals that they had and the first thing that they asked me to do was put in my credit card information. I didnt think anything of it so I went through and just looked and realized there wasnt anything on there that I would be interested in and the next thing I know I come home and there is a Marley spoon box on my front porch with three meals in it that did not interest me at all because I did not choose them Also, when I exited out of the application, it did not tell me you know thank you for your order or your order is confirmed continue to check out nothing it just automatically took my debit card information and sent me the product which I did not authorize I did call customer service and they ref to give me a refund. They told me that I received email notifications which I dont recall getting any of those but they did stop the subscription, so Im very unhappy about that about not being able to get a refund. It was only 40 bucks but still thats not the point

  Business Response

  Date: 10/05/2023

  Hey *****, thanks for reaching out. I'm really sorry to hear about this. I do want to clarify that, in order to have a look at our menu, you don't need to sign up. You can always access our website and click "View menu" at the very top. To explain what happened, when you sign up with us, we bill you for the first box, so we can verify your payment method. Since our membership works as a membership, the account remains active until you cancel. Furthermore, for the first box, even if you cancel, the order remains placed since it was already billed, which means you would have to reach out to us once you canceled, in order to stop your first order. You should have received emails on September 21st on how our membership works, as well as confirmation that your first order was on its way. Unfortunately, since this wasn't done, I'm afraid we couldn't do anything to stop the order and issue a refund. Please let us know if there's anything else we can do to help.

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I did not authorize the purchase and I did not receive any email correspondence  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 10/13/2023

  Hi *****, thanks for reaching out. I am sorry to hear that you did not receive a communication informing you about your first *************************** & Marley Spoon order. Upon review, I can see that an email was sent informing you about this order on September 21st, and then again on the 22nd. Under these circumstances, we are unable to process a refund for your first shipment, *********** For future reference, note that you can always see the menus without subscribing or providing any personal details by visiting marleyspoon.com/menu. We apologize for any inconvenience caused. Let us know if you need any further assistance. All the best!

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/2023- delivery received I signed up on September 11th and immediately paused it. The reason being, that you can't see the menus until you sign up. I have been using hello fresh for years and was looking for something a little more complicated and challenging recipe-wise.The first issue I had, they insisted I was getting my first delivery on September 26th, whether I wanted it or not. I tried to tell them that I would not be in town for that delivery and they insisted on sending it anyway. I changed my schedule to be here for the delivery. The delivery arrived and I was at home when it arrived. I brought it in as soon as it was delivered. I noticed that the box was wet on the bottom corner. When I open the box and lifted the insulation I could immediately feel that it was room temperature. I pulled out a package of ground turkey and used my digital thermometer to check it and it was at 57. One of the insulation packs were sliced open and there was gel everywhere. Besides the meal kit, I added a few extras. The items that had to throw away because the box was at 57 are as follows, Four portions of ***** pie (crushed)10 oz sirloin steak 10 oz ground turkey 4 egg bites Packet of strawberry crepes 9 oz of cheese ravioli 3 and 3/4 oz of mozzarella And 2 oz of cream cheese. I engaged customer service with them multiple times and they refunded me $12. They said that was the market price of what I lost including my wasted time. They tried to blame the delivery company. The box arrived when it was supposed to undamaged on the outside. How could that be the fault of the delivery company?Between hellofresh and gobble I have always gotten such great customer service. Things happen and I understand that. I was really interested in having more of a challenging and gourmet meal service. I work about 50 hours a week and don't really have time for meal planning. This was an extremely disappointing interaction from beginning to end.

  Business Response

  Date: 10/05/2023

  Hi *****, thanks for reaching out. We're really sorry to hear about this. To reply to your first point, you can certainly have a look at our menu without signing up. This is always available in our website, if you click "View menu" at the top. What happened regarding your first order is, once you sign up with us and chose your first box, we bill you so we can verify your payment method. Because of this, even if you try to skip the order or cancel your account, the order remains placed unless you reach out to us. With that being said, We're really sorry that the box was in this condition once it arrived. It certainly isn't up to our standards, nor is it the experience we wish you to have. We also want to apologize over the compensation amount. As mentioned to you previously, we generally compensate you for the value of the items that had to be disposed of and, in this case, we can see that this wasn't what happened. We've issued a refund for the remaining $29.56 back to your payment source. Usually, we let you know this can take up to 7 business days to reach you, depending on your bank's processing times. Once again, we apologize for what happened here, as it certainly isn't the experience we wish you to have. Please feel free to reach out if there's anything else we can do to help.

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Marley spoon had me put in my credit card information before I could look at these pre-packaged meals and when I put the information in it said nothing about charging me yet so then when I hit continue, they charge me for my meals before even let me pick my meals and I didnt even want to do it so I tried to cancel through the customer support team with them and they didnt do it and still sent my box its really unfair to scam people out of the money before they even know what theyre buying and *************************** should be held accountable

  Business Response

  Date: 10/12/2023

  Hi ****! We're sorry to hear about the experience you encountered with our service. Note that *************************** & Marley Spoon is a weekly subscription-based service, as stated on our website. As per our terms and conditions, if you decide to sign up, we will collect the payment for your first delivery automatically in order to confirm the billing details linked to your membership, therefore, if you do not wish to receive your first delivery, this needs to be communicated to us prior to the cut-off deadline. Since this was not done, a box was sent as part of the membership. In this circumstance, because we were never able to cancel the delivery we, unfortunately, cannot issue a refund for the amount paid. For future reference, note that you can always see the menus without subscribing or providing any personal details by visiting marleyspoon.com/menu. Feel free to reach out to us through the usual channels if any questions arise. All our best!