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Business Profile

Medical Lab and Testing

Fast Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 308 total complaints in the last 3 years.
  • 96 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice from ******** that Fab Lab Technologies, LLC of ********, ** had filed three claims in October of ****************************************************************** for the detection of RSV. I have NEVER had a VISUAL test, except in my doctors' offices, and none were related to detecting RSV, as I've never had it or suspected of having it. ******** was advising me that all three claims were denied. This is a company that submits fraudulent claims.

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw on the news that the government was offering free at home COVID-19 tests for the household. I searched online and found the website **************************** advertising the $0.00 at home test delivery. After filling out the required information in September 2024, I received no email/tracking information for the 4 tests. The 4 test arrived on different days in late October 2024. FastLabTech has since billed my insurance company multiple times on 9/17, 9/21, 9/26, 9/26, 10/3, and 10/6 for $325.00 each time and the insurance company has denied all visits. This company leaves no information on their website to contact support and is falsely advertising $0.00 at home COVID-19 Test delivery.

  • Initial Complaint

    Date:12/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the last three months I was solicited to order ONE Covid test. Three came. They lack part of the equipment. They are totally useless and if this company bills the government or insurance, it is purposefully fraudulent.The company should be closed down by now, its known to be illegally run. Fast Lab Technologies, LLC **************

    Customer Answer

    Date: 01/08/2025

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FAST LABS TECHNOLOGY ***************************** KEEPS SENDING ME COVID TESTS EVERY WEEK OR TWO WHICH I DO NOT WANT. I RESPONDED TO AN AD FOR A FREE COVID TEST. nOW THEY ARE BILLING MY INSURANCE. I WANT IT TO STOP. CANT CONTACT THE COMPANY.

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company advertised free Covid test kits with insurance then tried to charge my insurance company $325 apiece for the kits which I couldve bought at the local pharmacy for $12. My insurance says they wont pay unless the company sends medical records ( which they dont have).I hope thats the end of it, but I wouldnt be surprised if they try to bill me.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company calledFast Lab Technologies at ************************* ***************** us sending us Covid lab tests that we never ordered or want. They are all unopened!

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fast Lab regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9-4-24 Fast Lab Technologies Billing $325.00 to Health Net Health Net refers them to ************* They never ************* Health Care denies the bill I have no idea who Fast Lab is, what they did for me, or why I owe them $325.00 since insurance won't pay I have no bill or documentation from Fast Lab I received no medical or lab services on that date

  • Initial Complaint

    Date:11/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my Covid tests which were suppose to be free but my insurance was charged $325.00 for each of 3 tests which were send in the mail.

    Business Response

    Date: 11/26/2024

    Hi ****,

    I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us.

    We aren't trying to false advertise our service and we are not in anyway affiliated with the government and their free covid testing. As long as you meet the requirements set by your insurance company you can expect a $0 out of pocket cost for your covid test after you speak to a physician. Without insurance, it will cost $325. After May 11, 2023, while COVID-19 lab tests are generally covered under health insurance policies, you may have to pay a deductible, copayment, or coinsurance (cost-sharing) depending on your specific health insurance policy. You must check with your insurer as to whether your particular plan imposes cost-sharing on the patient for COVID-19 lab tests and/or for an outpatient visit with a medical professional relating to COVID-19 diagnosis or treatment.

    Our COVID-19 test kits are free of charge provided that you have a valid and eligible insurance, you wont be paying out of your pocket. Once verified eligible, you will receive your test kits and your insurance will cover for you and your insurance will pay Fast Lab. If verified ineligible no test kits will be sent to you.

    Rest assured that we will continue to work with your insurance company with regards of this claim and as long as your insurance is active and up to date there will be no charge to you. Your insurance company will pay Fast Lab and we will not be billing you for any balance.

    Moving forward, if you have further concern that you want to discuss we are always here to assist you. Our help line is ************ and you can also reach out directly to us at ********************************************* Our representatives are available 24/7 to provide support and address any of your concerns and will get to you as soon as possible.


    Kind regards,
    Fast Lab

  • Initial Complaint

    Date:11/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON THE *** THIS COMPANY SAID THEY WERE ISSUING FREE COVID TEST ***S (And FEDERAL GOVERNMENT CONCURRENTLY announced free kits can be gotten online).SO THIS COMPANY *** ANNOUNCEMENT FALSELY SAID THEIR COVID ***S WERE FREE (FOR THE *** IT SAID NOTHING ABOUT FREE POSTAGE)Now my insurance is billing my account for $325.00 for their Medical Services.THATS FALSE ADVERTISING AND FALSE BILLING. THE PUBLIC NEEDS TO BE AWARE THAT THE COMPANY ALSO USES VARIOUS ADDRESSESI saved the label for whats received.

    Business Response

    Date: 11/26/2024

    Hi *******,
    I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us.

    We aren't trying to false advertise our service and we are not in anyway affiliated with the government and their free covid testing. As long as you meet the requirements set by your insurance company you can expect a $0 out of pocket cost for your covid test after you speak to a physician. Without insurance, it will cost $325. After May 11, 2023, while COVID-19 lab tests are generally covered under health insurance policies, you may have to pay a deductible, copayment, or coinsurance (cost-sharing) depending on your specific health insurance policy. You must check with your insurer as to whether your particular plan imposes cost-sharing on the patient for COVID-19 lab tests and/or for an outpatient visit with a medical professional relating to COVID-19 diagnosis or treatment.

    Our COVID-19 test kits are free of charge provided that you have a valid and eligible insurance, you wont be paying out of your pocket. Once verified eligible, you will receive your test kits and your insurance will cover for you and your insurance will pay Fast Lab. If verified ineligible no test kits will be sent to you.

    Rest assured that we will continue to work with your insurance company with regards of this claim and as long as your insurance is active and up to date there will be no charge to you. Your insurance company will pay Fast Lab and we will not be billing you for any balance.
    Moving forward, if you have further concern that you want to discuss we are always here to assist you. Our help line is ************ and you can also reach out directly to us at ********************************************* Our representatives are available 24/7 to provide support and address any of your concerns and will get to you as soon as possible.

    Kind regards,
    Fast Lab

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 Covid tests in July for future testing from Fast Labs, who advertised FREE test kits, providing I had insurance, which I did. I'm 71 and am wanted to keep some tests on-hand because Covid was ramping up in ** during the summer. I fortunately didn't need them, and then received notification that my insurance and ******** denied the claims for the tests. I have since learned that if the tests were not used or returned within 7 days, the consumer would have to pay the cost of the tests. This information was not on the order forms I filled out and feel that this was a SCAM. I didn't see the notice about the time limit until yesterday, when I needed to test. Taking advantage of the elderly in this environment should not be legal. I notice that I'm not the only one having this problem, so I hope they will be investigated.

    Business Response

    Date: 11/26/2024

    Hi *****,
    I hope you are doing well as I send you this email. We sincerely regret any confusion or inconvenience this may have given you, and we appreciate you taking the time to get in touch with us.

    Our intention has never been to take advantage of any elderly in the slightest. Our tests aren't meant to be ordered and held for future use. Our tests are meant to help those who immediately need it and we tell our patients to only order when they are having symptoms and have a need to test for covid. Please know that our COVID-19 test kits are free of charge provided that you have a valid and eligible insurance, you wont be paying out of your pocket. Once verified eligible, you will receive your test kits and your insurance will cover for you and your insurance will pay Fast Lab. If verified ineligible no test kits will be sent to you.

    Rest assured that we will continue to work with your insurance company with regards to this claim and as long as your insurance is active and up to date there will be no charge to you even if they deny the claim. Your insurance company will pay Fast Lab and we will not be billing you for any balance.

    Moving forward, if you have further concern that you want to discuss we are always here to assist you. Our help line is ************ and you can also reach out directly to us at ********************************************* Our representatives are available 24/7 to provide support and address any of your concerns and will get to you as soon as possible.

    We appreciate your understanding and your pleasure continues to be our first concern, and we value your feedback greatly.

    Kind regards,
    Fast Lab

Fast Lab is NOT a BBB Accredited Business.

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