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Business Profile

Mens Clothing

Mack Weldon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

This profile includes complaints for Mack Weldon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mack Weldon has 2 locations, listed below.

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    • Mack Weldon

      1201 Broadway Ste 600 New York, NY 10001-5405

    • Mack Weldon

      1201 Broadway Ste 705 New York, NY 10001-5656

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 pairs of Mack Weldon boxers on November 25, 2023, spending approximately $100. The boxers consistently ride up during normal wear, making them uncomfortable and requiring frequent adjustment.The company advertises a one-year warranty for products under "reasonable use." I contacted them on November 23, 2024, within the warranty period. Their representative, *****, initially claimed my order was too old for warranty coverage. When I pointed out the timing, he changed his position to say "regular worn use does not fall in the category" - contradicting their published warranty policy which explicitly covers "reasonable use."Despite multiple requests for clarification, the company has:- Failed to explain why my case doesn't qualify under their stated warranty terms - Offered only a 50% discount on future purchases instead of honoring the warranty - Refused to escalate to management - Not provided any evidence that my issue falls outside normal wear Their response directly contradicts their published warranty policy and appears to be an unethical attempt to avoid honoring their stated terms. I've documented all communication attempts and their inconsistent responses.I am filing this complaint because Mack Weldon is failing to honor their explicitly stated warranty terms without providing any justification for the denial.

      Customer Answer

      Date: 12/31/2024

      Better Business Bureau:

      At this time, I have not been contacted by Mack Weldon regarding complaint ID ********.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mack Weldon shipped my package via DHL. It was transferred to **** which was RTSd back to *****. Customer support is non existent. Its impossible to get ahold of anyone and when you do they cannot comprehend the issue. Its immensely frustrating. They replaced my RTSd order, only to ship it via DHL AGAIN and its been RTSd. Now my items are OOS and no support rep will understand the history of my problem. Id stay far away from Mac Weldon as they do not care about their customers nor have the funds to have a proper support team.

      Customer Answer

      Date: 07/10/2023

      Better Business Bureau:

      At this time, I have not been contacted by Mack Weldon regarding complaint ID ********.

      Sincerely,

      ***************************

    Mack Weldon is NOT a BBB Accredited Business.

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