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Business ProfileforTalkspace
At-a-glance
Customer Complaints
445 complaints closed in last 3 years
72 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 2578 Broadway # 607, New York, NY 10025-5642
- BBB File Opened:
- 9/25/2014
- Years in Business:
- 12
- Business Started:
- 1/1/2012
- Business Incorporated:
- 2/27/2014
- Accredited Since:
- 7/6/2017
- Type of Entity:
- Corporation
- Alternate Business Name
- Groop Internet Platform, Inc.
- TalkSpace Office
Customer Complaints
445 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
102 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Debbie A
06/14/2024
Talkspace Response
06/25/2024
Hi there,
I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was.
I'm sorry to hear about your experience.
Your feedback is crucial for us to improve our services and ensure every interaction meets your expectations
I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.
Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.
If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************************
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