Reviews

Review Details

• Review fromJill E.

  Date: 03/21/2024

  5 stars
  My recent move with Perfect Moving exceeded my expectations. From the very first email I sent a few months ago, to the pickup of all the bins, every communication by me has been answered within the hour with can-do actions. **** (and another great guy) with bin pickup and drop off; and our movers, ***, ***** and ******** were on time, friendly, efficient, thorough, neat and helpful. My furniture was wrapped perfectly and prepared to move so it wouldnt be damaged. Larger items that wouldnt fit into bins were boxed and safely transported. I cant believe how fast, dedicated and professional these guys were. The person I dealt with for the initial conversation, ******, would respond immediately and was considerate to my time and planning of the move. Several times I needed to add items and the price was fairly adjusted. Overall this company is PERFECT!

• Review fromCourtney M

  Date: 11/11/2023

  1 star
  Unprofessional and Disrespectful Behavior from Mover. During my recent move with Perfect Moving, I encountered disrespectful behavior from one mover, including attempts to inflate charges by adding unlisted items. This was a long distance move, and there was no attempts to communicate with me if the unlisted items should have been included. This resulted in an attempt to increase my bill by $200. As they had my items snd were in transit, I found this behavior manipulative, despite a representative from Perfect Moving claims that they were transparent. I tipped $30, which I now admit was too little. However, at the time I was frustrated by the additional charges and the movers rude behavior to my family in ** that I was not thinking clearly. I accepted what I read on ****** without thinking more about it. Move costs depend heavily on time of year - for example my move in summer would have been 2-3X higher for the same move, which makes the 20% expectation unrealistic. I did not expect that the mover would then aggressively demand a 20% tip, and proceeded to confront and intimidate me, making me feel unsafe in my own home. He cited youd never tip less than 20% at a restaurant, etc. and proceeded to yell at me he wasnt happy with me as a customer. However, tipping is discretionary and had I behaved as this mover during my time in service, I would have immediately been fired. It wasnt until I was shaking, in tears and demanded he leave my home that he stopped yelling at me. I had high expectations for this move - and even went with them over another company who had quoted 250$ less for the move. This unprofessional conduct was deeply distressing. I expect better professionalism and respect from a service provider.

• Review fromSerina S

  Date: 05/05/2023

  1 star
  Team held the elevator door causing it to go down for 2 hours and I had to pay for them to sit out at their truck smoking pot. Then they lied about the cost to take the garbage and gave me a "cash deal". Found out the next day the building took it for free even after I asked them to check with the building before paying them to haul away the garbage. Then they damaged a $4000 piece. Though they acknowledged the damage and I had a receipt for the merchandise, they offered a measly $350 in an attempt to "satisfy" me. When I requested that I not only be compensated for the damage to the item, but also for the 2 hours they did not complete any work because the elevators were down and the cash I paid for them to haul away the garbage, they refused. Awful customer service. This is not how you take care of your customers and expect to have repeat business. Will certainly never utilize their services again and would never recommend anyone to use them. Use AirSea Packing instead for your move. They are more professional and take care of their customers when they make a mistake. AirSea also knows how to appropriately handle expensive merchandise. Good luck if you choose to use this company for your move.

• Review fromHolly S

  Date: 08/22/2022

  1 star
  Horrible moving company-DO NOT USE! They claim to be honest, be in constant communication and if in the rare event that something is damaged, not only is every item covered but their claims department is quick and easy. We had a long distance move from *** to *****. The window period would be up to 14 days but the furniture should arrive in 3 to 5 days. They never told us our move would be consolidated and our belongings would go in to storage. When the movers arrived they told us then that they were taking it to storage. When we called to find out when our belongings would be coming out of storage they told us they did not know and could not tell us if they did for legal purposes. They said that the long distance team would contact us when the items were on the way. They never did. After many calls we finally got an email from the long distance team telling us it could take up to 14 days but the first 3 days do not count. Then they gave us a date and promised that date but changed it last minute. We then found out that they brought our belongings to ***** but put it in storage there for some reason.Finally on the 16th day the furniture was supposed to be delivered the truck got in to an accident and could not deliver our stuff so it went back in to storage. It finally arrived like 3 weeks later (they claim it was 14 days not counting weekends and within their time frame). They were supposed to call 24 hours before delivery to give us time to prepare and they never did. Then the worst of all they completely damaged our bed, and dresser. They say on their website they guarantee open communication and that they will replace damaged items. When we filed our complaint they said we did not pay for insurance so they will only give us $300 when my furniture is worth $1500. They were never upfront and an absolute horror to work with. I would never EVER recommend them to anyone and would NEVER use them again.