ComplaintsforDistroKid

• Initial Complaint

  04/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Over two weeks ago I asked them to remove all of my music from all stores online.After about a week/or two of waiting I reached out to a customer service representative, and received a response from a woman named bey, who asked me to send the links to each individual store, which I did. I sent over 11 links from ****** search that I had found. Instead of clicking on the links and helping me resolve my issue, she told me that I had to click on each link and send another link? I was like? How can you not see the links I sent you? All she had to do was literally type my name and album name (which I gave her) in the ****** search bar and they would all pop up. There were over 10 still active.They asked for the links for each store (which should have already been removed at this point) it's been more than long enough, and now my music isn't showing on distrokid (since I had deleted my track) but they are STILL on ****** search, and part of the stores they are in are showing my music under a different artist? They need to remove my music as I requested and cancel all services they are trying to **** from me (if any at this point) I do not want my music out in the public anymore.

  Customer response

  05/18/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by DistroKid regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a mechanical cover license to make and distribute a recording of a song and checked with them first and asked if a session musician that I hired and paid could make a claim against the song and they responded that my license through the ***************** Agency with DistroKid was enough and not to worry but now they have taken down my song because of a false copyright claim by the session musician and refuse to look at facts of the case or refund me for the price of the cover license

  Customer response

  04/28/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding DistroKid has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  They simply refunded the money they owed me.
  Sincerely,
  
  ***************

• Initial Complaint

  02/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I am a music artist who publishes with the distributor Distrokid. Spotify is the main platform my music is uploaded to, last year I had around 31k streams. The year prior I had 48k, the issue is that my distributor is only reporting around 8k. Around $300 which while for one person isnt major if it happens to a small artist like me its most likely taking place on a large scale. Spotify is an investor in Distrokid and neither company will provide any detail, any number, any reason for withheld streams. Spotify denies not paying streams and stands by the accuracy of stats on the app, Distrokid is saying Spotify reported the smaller number and that streams were withheld for potential fraud.

  Customer response

  03/24/2022

  At this time, I have been contacted directly by DistroKid regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

   While responding to my emails, they have provided no evidence or reasoning for lack of payment  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

  Customer response

  04/25/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by DistroKid regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on 1/22/2022 I attempted to sigh up for their music distribution service. to continue with this process, the fee of $19.99 was immediately taken. (no product or service as yet given as sign-up process incomplete). started filling requisite info. was asked for mobile phone #. I don't have a mobile phone. I live in the ***** of ***** and no cell service there. since I could not continue signing up, I attempted reaching someone to get the initial charge credited to my card. you cannot ever reach a person, in any form at that company. even e-mails are answered by a "bot" I have wasted days, not just hours trying to get my refund and cannot. your assistance is greatly appreciated. folks should be informed about this issue with this company. not everyone, I'm sure, is as persistent as I. thank you

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have not been paid my royalties. I have contacted Distrokid many times about this issue. They have been giving me the run around, every reason why they can't pay me. A lot of the money is from Spotify. They claim they can not see that Spotify owes me money but turns around and says they can see that Spotify is holding money. I don't understand how they can see the holding money part but can see that they owe me money doesn't make sense. They said I have to contact Spotify myself. Which I did and Spotify says Distrokid has to contact the Reporting Team at Spotify and they be happy to work with them. I went and told Distrokid this and they said they can't contact Spotify. Saying they can't do a counter claim, I was not asking for a counter claim. I clear stated in many emails that I just wanted them to reach out to the Reporting Team and ask about the withholdings. Distrokid went back and fourth with me to only say they can't do counter claims. I don't understand why they can't reach out to Spotify when they said they could. Also I don't understand why they don't get that I'm not asking for a counter claim. I am owed hundreds of dollars. I would like to be able to clear this up very soon.

  Customer response

  02/18/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by DistroKid regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The date of this issue started on November 25, 2021 I received a paymenty from Distrokid on October for a small amount of $430 which I have no complaints about. However, for November, I was suppossed to get paid a massive amount around $5,000. When I contacted Distrokid asking where my earnings are, they said that ******* is holding them due to suspicious activity. After contacting *******, they told me that my account was in good standing and that there are no red flags on my account. After bringing this up to Distrokid I received no response.I invested hard time and work into my music and Distrokid wants to take that away from me. This is not right. I paid my yearly subscription fee yet they do not want to hold their end of the bargain to simply roll over my well deserved earnings over to me.The business committed to giving me 100% of earnings and royalties, however, they have failed to do so when they noticed a large payment going through. Distrokid is not interested in solving this problem at all, and is speaking by email as if "it is what it is."I have spend money on advertising and spent countless days and nights preparing my music. I should not be treated this way.

  Customer response

  01/09/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by DistroKid regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  11/02/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have uploaded original music to the music streaming distribution company *************. I received a check for $102 without issue, but the company is refusing to pay any additional royalties which is over $5,000. I have don't some research and found that a common tactic for this company to use to scam artists out of money owned is by accusing them of fraud with no information or proof. This company is actively running a scam to steal from unsuspecting artist.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  i distributed 2 albums with Distrokid and recieved 0$ .DistroKid collected 51k in streaming royalties and is refusing to let me withdraw the money. they dont even have a excuse for not letting me withdraw the money. its pretty much corporate **** stealing with music platforms

  Customer response

  12/12/2021

  Better Business Bureau:
  
  At this time, I have not been contacted by DistroKid regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  10/04/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been a subscriber of DistroKids music distribution services since December 2020, and now as of August, and September 25th 2021, DistroKid has falsely marked me for apparent Fraudulent activity regarding their terms of service. I have made contact with their support team many times to get this issue resolved; in return I have received zero evidence, or concern about the accusations they have stated. DistroKid has deleted the currency amassed within my bank(Totaling $3,770), and has disabled my account, along with all my work associated with it. I have contacted ******** ***** ****** and *******(the platforms where my music has been published), and they have all responded with the statement that no such claims of fraud had been tied to my work, and that the issue has been enacted by DistroKid themselves. DistroKid has been trying to limit my ability to contact them, and blatantly ignores me when i do manage to get in contact. I now have no other way left to resolve this.

  Customer response

  11/14/2021

  Better Business Bureau:
  
  At this time, I have not been contacted by DistroKid regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  10/01/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I used the distribution platform Distrokid in order to release my music over the past few years(Jun 16, 2018-present). Recently (July 2020) distrokid negatively affected my reach by directing traffic to someone who I don't know's sports ******* channel. On iHeartRadio Distrokid had put a different artist release in my profile, as well as with Amazon. This artist was given my iHeartRadio profile picture even though I paid Distrokid to upload my music at a much earlier date.The customer support email and phone numbers don't work, and their online document forms do not work well enough to send any inquiries about resolution.(Sept *****, 2021)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩