Business ProfileforVolvo Cars Manhattan

In May, my 2023 XC40 was towed to Volvo Cars Manhattan to remediate a battery issue that was apparent when I tried to drive the car. Roadside assistance said the car was unsafe to drive, and towed the car to Volvo Cars Manhattan. The dealership technicians identified that my main battery was defective, and replaced the battery. The paperwork I received as summary of the service identified that the technicians also "performed total software update to ensure all modules are up to date" and "performed stand by current test" and after doing a full factory service check wrote that the "vehicle is now working as designed". One month later, I drove my car for the first time since servicing and the car broke down on the interstate 1 hour into my trip with the check engine and battery lights illuminating. The roadside assistance again told me the car was unsafe to drive and to have it towed to a nearby dealership. The second breakdown occurred on a Sunday, and Volvo Manhattan was not able to accept a tow drop off, thus I had to have the car towed to a dealership outside the city. When I called the Manhattan dealership to inquire about the issue, and ask for their help to follow up with the other dealership, I was told they cannot help because all dealerships are not connected and they do not communicate. I was shocked that Volvo, who advertises themselves as having excellent customer service, would require the customer to chase this issue. It's also shocking that Volvo, who also advertises themselves as being one of the safest car manufactures, would identify a car as safe to drive which clearly was not true.