44 Customer Reviews
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Review from Sathiya S
1 star07/08/2024
I signed up for paper delivery with digital subscription and the popper was never sent and they charged $32 all along. I called customer service and theyd aid the maximum they can refund is a month. I said keep the **** $32 and I will never subscribe this c*** again. They could not tell why paper was never delivered for month.Review from Karen E
1 star06/05/2024
Reporters should be ashamed and terminated, latest story on President ***** is completely biased. Obviously they want **************** to win re-election so America can be run by an unhinged dictator.Review from Susan R
1 star05/17/2024
False advertising! Not expected from the highly notable WSJ! Wow....offering on line at .50/week. Yes, a great deal and I was right there signing up for it. 50 cents/week is $26. So online putting through my info, the system says I will be charged $38.99! WHAT? *********. Would never have expected the Wall Street Journal to be a scammer, or so highly unethical!Review from Alex F
1 star05/14/2024
The Wall Street Journal routinely uses bad business practices to stop people from cancelling. After cancelling my online and receiving a confirmation email, I have still been billed for the subscription. Upon emailing customer service, they essentially called me a liar and said I never made an attempt to cancel. I replied by sending them a screenshot of my cancellation, but they say for "security reasons" they can't issue me a refund unless I call them and waste a bunch of time on hold. What a joke!Review from Melissa N
1 star04/26/2024
Refuse to give money back and never sent out reminder notice canceled the day they took money out. Never get a subscription to the Wall Street journal you will never receive any help and they refuse to issue refundReview from Trevor O
1 star11/29/2023
I have an iPhone and didnt want to pay $9.99 a month for ********** so I just took the $3.99 a month offer from The Wall Street Journal. I dont remember it saying anywhere that the rate would change, otherwise I wouldve set a reminder to cancel before any such charge occurred. I got charged $40 a month for the last 2 months but didnt notice until this month. That is a ridiculously criminal amount to charge someone for access to news from one business when I can pay a 4th of that amount for access to all news sites via **********. I expected when I contacted them that they would do the right thing and refund me the difference that was charged over what I expected to pay once I cancelled my subscription. But of course this isnt your average business, this one is owned and ran by satan.Review from Reece B
1 star11/21/2023
Online system said error for cancelling subscription. Then, it goes up by 6 times the rate. I called on the day it charged, and they REFUSE to help with a refund. Terrible company. Will be reporting as fraud on my credit card. Do not use EVER!Review from Tobye M
1 star10/07/2023
I signed up for a subscription for $8 per month. At the end of that term I received an email stating that my subscription would renew on a month to month basis for $8 until cancelled. Then 2 months later they jacked the price up to $38.99 without any notice. I didn't notice it until they had charged my card 3 times. I have forwarded them the email and fought with them for weeks and they will not refund my $97!!! They keep stating fine print in the terms when I signed up....I have read the email I received over and over and there is NO FINE PRINT or asterisks or disclaimers. IT is VERY clear that they purposely misinformed me to avoid me cancelling at the end of my initial term!! Their customer service has been horrendous to deal with and I have spent a total of about 3 hours on the phone dealing with this, but it is the principle that they are large well known company that thinks they are untouchable and can treat the public this way! Someone should start a class action law suit against these people!!!Review from Leslie L
1 star09/23/2023
They increased the price of my subscription for home delivery without notifying me; I therefore cancelled the subscription for home delivery and signed up for a digital subsciription. It went from $14.62 a month to $38.99. I was not given any notice of this increase and hadn't checked my credit card bills. I called them and demanded they refund the difference since they did not notify me of the increase. They politely refused. They increase reates arbitriarily without any notification.Review from Vincent D
1 star08/21/2023
I called to ask why I wasnt notified the price was going from $4.00/month to $38.99/month for my digital subscription. .They apologized and said I should have received email notification and offered to let me renew at $4.00/month for another year and would reverse the change of $38.99. Then I asked to reverse the charge and just cancel my subscription. They said they would not unless I renew at the $4.00/month and told me to dispute the charge with my card company. Very bad business ethics.
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