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Business Profile

Night Club

Blue Note Jazz Club

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/29/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On October 6th 2024 I bought a pair of tickets to ****** ******* featuring little brother at the Blue Note. We paid good money for Table Seats. Long story short the venue purposefully and dangerously oversold and overcrowded the venue. The table seats were grossly misrepresented. The customer service was non existent. They knew what they were doing and were counting on people growing frustrated and leaving. It was gross, negligent, and I wonder what the fire marshal would have to say about the layout of the venue. Any kind of emergency in there will lead to mass catastrophe they need to do better.

    Customer response

    11/23/2024

    Better Business Bureau:

    At this time, I have not been contacted by Blue Note Jazz Club regarding complaint ID ********.

    Sincerely,

    ****** ***********

  • Initial Complaint

    05/22/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On Mar 15, 2024, I purchased 6 tickets for a Fri, May 10, 2024 8pm show at the Blue Note Jazz Club billed as ********************* & ***************************. There were two seatings to this show - one at 8pm and another at 10pm. The tickets were $170 each, which is nearly twice as much as *************************** tickets at the ********* typically are. This pricing made sense to me given the fact that ********************* was also meant to be performing.Unfortunately, ********************* did not perform at the 8pm show. However, she did perform at the 10pm show, confirming that she was meant to perform at 8pm as well. We did not receive any notice beforehand that she would not be performing nor did the Blue Note offer to refund our tickets. Only *************************** and his band performed at the 8pm show. Therefore, I did not receive the service that I paid for. I requested a refund via email, ******* and Instagram and have not received any response from the Blue Note.

    Business response

    05/28/2024

    Hi,

    This order has been fully refunded. Attachment included.

    Best,

    Customer response

    05/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    09/13/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    September 4th 10:30pm showtime I showed up for the show ***************************** line and then got told after 40 minutes in line that they were oversold. The door man told us and and a number of people behind us that there is no place to sit or even stand. There where even people who went in and were escorted back out. We were not offered any seats together or separate. Additionally I find this to be very disappointing as you are supposed to know how many seats are available and should not sell more than your capacity. I am from out of town. Had I known that you were sold out I could have gone to a different ********** So by doing this you caused to miss out on something that I really wanted to do while I am visiting ********. I dont understand why you sell nonrefundable tickets and then allow walk ins or sell more than your capacity. I included my Uber ride trip receipt to show that I was at the address at 10:07pm. This is prove that I was at the address when I said. This is the Uber receipt of my trip to your address. The time is 8:07pm because I live in ***** (Mountain Time) which is 2 hour difference. I was there at 10:07 pm.

    Business response

    09/27/2022

    This has been refunded as he asked. Proof in attachment.

    Customer response

    10/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     They emailed me back that they refunded it after I had my lawyer send an email. They initial ignored multiple phone calls and emails. After ignoring my emails for 10 days they responded within minutes of my lawyer emailing them.

    That same night they turned multiple other customers (6 of whom we talked to and where from ***** and *******) who also had paid for tickets. I am sure they ended up experiencing just as mush resistance from the vendor (Blue Note). If this is a regular thing that they are doing to customers who are likely from out of town and do not have the ability or patience to keep insisting on an appropriate resolution then they get to fraud people without consequences. I have never seen anything like this when it is a nonrefundable paid ticket (not a reservation). I hope there is something that BBB can place as a warning to other customers so that they know that they might be faced with this.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

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BBB Rating & Accreditation

C-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 43

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

131 West 3rd Street

New York, NY 10012

Visit Website
(212) 475-8592

Customer Complaints Summary

4 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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