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Business Profile

Occupational Therapy

Lauree Wise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Occupational Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I hired Lauree Wise to conduct an occupational therapy evaluation of our son. I paid her $300 for the evaluation plus an additional $150 for a written evaluation report. She did the in-person evaluation of our son on February 11, 2023 and said that she would have the written evaluation completed by the end of the week. We have not received the written evaluation and it's May 19, 2023. My wife and I have emailed ************ and called her numerous times over the last three months and each time ************ has promised to have the written report completed and sent to us in a timely manner. She is not replying to emails asking for the report or to send a check refund for the $150 fee I paid for the written evaluation. Our son's school homeroom teachers, the Associate Director for ******************* and the occupational therapy consultant all requested the evaluation to help our son's motor skill issues and get the best treatment. We have been very frustrated by **************** lack of professionalism and disregard for our son's best interest. She came highly recommended by my wife's friend and to have her not produce the written evaluation she kept promising and we paid for is neglectful.

    Customer Answer

    Date: 06/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************************



     

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