Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Live Auctioneers conducted an online auction for "Montclaire Auction" either located in ******* or ******** - Lot #** - Upper Room by artist **** * ******* is listed as a print in colors. They did not disclose in their description that this lot was in fact a reproduction (which we discovered when we received it and examined it). In fact it is an illegal copy (reproduction) that was and has not been unauthorized by the estate of **** ******* nor anyone on behalf of his estate. Also what we received was not in colors, it is in one color, sepia. Any reputable entity would/will know what a reproduction is - basically a worthless cheap photographic copy. We immediately notified the payment processor Zip, Live Auctioneers and "Montclaire Auction" by email about this and that we did not want or intend to pay any more money on the installment - however to no avail. This was an advertised auction. We do not feel Live Auctioneers vetted this "Montclaire Auctions." Is ****************** a legitimate entity or operating as a scam? If we can locate a legitimate location for **********, we will file a complaint with them. February 25, 2025 date of Auction - ( installment payments through Zip)

  Business Response

  Date: 04/08/2025

  Hi ******,

  We're sorry to hear this has not been a good experience on our platform. We reviewed your complaint and have decided to close the auction house's account. I copied my colleague's reply to your email below.

   

  "Hi ******,
  
  Following up on your complaint, please note that we have contacted the auction house in an effort to facilitate a resolution to the issue you have raised.  In addition, since we take all bidder complaints seriously, we have closed the auction house's account. Thus, Montclaire Auctions will be unable to sell on LiveAuctioneers until it has substantively responded to your complaint.  
   
  We will continue to reach out to the auction house until a response is provided for your case, with the hope that the matter can be resolved.  You may also wish, at this juncture, to contact the payment provider that you used for this invoice to explore any other options available to you."

  Regards,

  LiveAuctioneers

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a painting from live auction which arrived in a reused and apparently recycled flimsy box. The frame and glass was broken. I'm submitted a claim but still haven't heard from them . ..just another scam.

  Business Response

  Date: 04/03/2025

  Hi *****,

  We're sorry to hear that the lot arrived damaged. I see that you recently followed up with the LiveShipping team on March 31st and was told that they would reach out to the claims department for an update. Please give them a few more days to look into this claim. If you don't hear back by tomorrow, I suggest you send them an email for a follow up. Please continue to communicate with my colleague in the LiveShipping team as they are the ones handling your case.

   

  Regards, 

  LiveAuctioneers

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 13th, I bought a table with 2 extra leaves from Greenwich Auction in ************When my driver arrived to pick up my purchace, he provided them with my name and lot# for the table. When the table was delivered the 2 leaves were missing. I called ****************** immediately to complain and they said they would look for the leaves. It took them 2 days to find the leaves. I requested that they ship me the missing leaves at their expense, as the problem was their doing. Even though they separated the lot into 2 parts and misplaced half of it,they said that they were not responsible because the driver didn't specifically ask for the 2 leaves even after providing them my name and the lot#. The online lot description clearly mentioned the 2 leaves and there were several photos showing them. They also said that my driver should have waited for them to locate the missing leaves before leaving ******** (2 days). I'm now having to pay the driver again to drive to ******** to retreive the leaves. I'm asking for them to cover the extra cost to deliver me the 2 leaves which they lost; $200.

  Business Response

  Date: 04/07/2025

  Hi,

  I'm sorry to hear about your poor experience with the auction house. As LiveAuctioneers is a technology provider, post-sale issues are handled by the auction house. While we cannot force them to reimburse you for the cost of delivery or go against their own company policy, the best we can do is reach out to them to see if they will reconsider.

  If you want us to contact the auction house, could you please take a moment to email us at ******************************* with the invoice number and a summary of the situation? Upon checking, I didn't see any email correspondence from you regarding this complaint.

  Regards, 

  LiveAuctioneers

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bidded on jan 11 and 12 2025 online auction of brand used works thru LiveAuctioneers.com but did not get what I paid for because of poor packaging and ***** poor handling. These are the missing items and respective lots:Bolt of a rifle lot 348 1 knife lot 353 19 rounds of 44 mag ammo lot 1621 Reached out to **** and *** thru LiveAuctioneers.com messenger 1-26-2025 and email.

  Business Response

  Date: 03/31/2025

  Hi *****

  We're sorry to hear about your poor experience with this sale. I saw that you had been in contact with the auction house directly to let them know there were some missing parts to the item you received. It looks like they are insisting that all the pieces were shipped. LiveAuctioneers, as an online bidding platform, has no control over shipping issues so there is little we can do to assist. The best we can recommend is that you talk to the shipper to find out your options at this point.

  Regards,

  LiveAuctioneers

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an auction site that hosts other auction houses and takes a commission on sales. I purchased a bronze statue that was offered by ************************** that was advertised as an original. When I received it, it was a reproduction that was available all over the internet for a third of what I paid. The statue came cracked and neither Live Auctioneers or Weatherham answer there phones. This site runs scams.

  Business Response

  Date: 03/21/2025

  Dear ****,

  
  Thank you for reaching out, and we sincerely apologize for the frustration you've experienced. We understand your concerns regarding the statue and the issues with the communication youve had with both the auction house and our team. We take these matters seriously and are committed to providing assistance.
  Someone from our bidder support team will be reaching out to you later today to help with this matter as quickly as possible. We apologize again for the delay and the inconvenience you've encountered.
  Thank you for your patience, and we look forward to working with you to address your concerns.
  Best regards,

  LiveAuctioneers Bidder Support Team

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of initial request to becomeauctionnr partner partner: February ******* ****** ******* answered my request to get started as an auction Partner, initial request was made on Feb 8. Before doing any setting up steps he took my credit card and processed for a one time annual fee of $500. After collecting a receipt for proof of residence ,he did not inform me of any soft credit check, but notified me that I was in a Chapter 13 BK and did I have a discharge , which I do not. I informed him of this. He said of we just need a different approach to setting up the account. I did not hear back from him as promised the day after Presidents Day. I emailed him and he apologized, but said he was sick with noro virus and he would call me the next day and I have not heard back from him.On Sat Feb 22, I emailed him requesting a new representative contact me or return my fee.I have had neither.

  Business Response

  Date: 03/15/2025

  Hi *******,

  I'm sorry to hear about your poor experience on our platform. It sounds like expectations were not properly set. I know you are asking to either get step up to be a seller or get a refund. I will reach out to my colleague handling this matter and ask that he contact you with clear next steps and expectations. Please expect someone to reach out on Monday or Tuesday.

  Regards,

  LiveAuctioneers

• Initial Complaint

  Date:02/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Live auctioneers lets anyone sell anything on their platform. In November 2022 one of the fraudulent auction houses that live auctioneers allows on their platform scammed me out of *****. They even tried to scam me out of twice the money because live auctioneers charged me for the item with my saved credit card. I never got my item from this auction house, and then I read the reviews and people left this auction many bad reviews, yet live auctioneers kept allowing them to do business on their platform. I wish I could sue live auctioneers for this, they should be responsible of who the allow to sell items in their platform.

  Business Response

  Date: 03/04/2025

  Hi *****,

  We've sorry to hear about your experience with an auction house on our site. As my colleague on the Bidder Support team informed you, LiveAuctioneers is a technology provider. We cannot process refunds or force returns as our policy states we are merely a 3rd party website that connects buyers and sellers online. We act as mediator to make sure bidders and auction houses communicate with one another when an issue arises from a sale. When the auction house became unresponsive, we closed their account to try to get them to resolve your complaint. We will get back to you as soon as we have an update on your case.

  Regards,

  LiveAuctioneers

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent posting. Rug was advertised as originating in the ************** with an international shipping charge of $440. Rug is actually originating in the ***. Shipping charge is excessive and based on the fraudulent listing.

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *********
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 3 separate purchases through live auctioneers website for coins and currencys. They provide at least 6 different auction houses you can make purchases through, including one named Key Date Coins. I spent a total of $1739.44 for various coins and currencys. I never received any of my purchases, have written to them numerous times with never any replys or acknowledgements. I believe this company is operating under at least 6 different names and from what I have seen on other complaints, they are committing fraud. Also from other complaints I have seen. those that do receive products find them to be fake. They are also showing on my account that I never paid for my 3rd order, which is false , I have a receipt to prove it plus my bank it showing it cleared to them. They are operating under, Key Date Coins, Mint Auctions. ,Zevantiques, Coins and Auctions Since 1994, Holabitd Western Americans Collections, One of a kind Coins and possibly others. They are a fraudulent company operating under various auction hose name. I have also noticed people who request refunds never receive them even though the company says the refunded their monies.

  Business Response

  Date: 03/04/2025

  Hi *******,

  Thanks for reaching out. I'm sorry to hear that you have concerns over some of the auction houses on our platform. We take the integrity of our platform seriously and investigate all reports of fraudulent behavior. I looked for any correspondence from you but didn't find any. Please send an email to ******************************* so we can look into this claim. When you reach out, please include any proof you may have as it will help in our investigation. Thank you for your time.

  Regards,

  LiveAuctioneers

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item through this company a few months ago and paid for their in-house shipping as stated their promotional offering saying I can purchase shipping and they will ship 40. I did this only to find out later that they have and use a third-party shipping of where this item was being shipped from. I did not consent to this nor sign of rights allowing this to happen. Their third-party shipping vendor material caused damage to my item and they will not process or file a claim. Neither live auctioneers nor **************** well, resolve this issue. My items suffered material loss annd damage and live auctioneers materially misrepresented statements and factt regarding the shipment of my items. I have waited since January 17 for this issue to be resolved, and neither company has offered assistance with resolving this in any capacity. They did not responsibility and will not process be clean, and LiveAuctioneers is responsible for the issue because I have a purchase agreement and business relationship with them and their services for shipping the item of which they did not even ship. A third-party shipper did.

  Business Response

  Date: 02/24/2025

  Hi *****,

  I'm sorry to hear that the hat was damaged in transit to you. With regard to the third-party shipper, it states clearly in the first section of the auction Terms and Conditions that "LiveAuctioneers has partnered with vetted providers to offer convenient shipping within *****************, all **************, ******, and select European countries for purchases in this auction." I also reviewed your case and I see that the shipping partner has been calling you to discuss this damage claim.

  If the shipping partner has not gotten in touch with you, please let my colleague on ************ know the best time and contact number to call you. The shipper may still need some information from you for the insurance claim. Thank you for your time and patience with this process.

  Regards,

  LiveAuctioneers