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Business Profile

Online Cosmetic Sales

Farmacy Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on **************************, 12/11/2024 Paid $51.92 Online purchase had false or misleading promotion.I added the Green Clean Jumbo (200ml) to my cart and in addition to that item, the website automatically added Green Clean 100ml (bundle item). I received a receipt via email. They then emailed me that the Jumbo size (200 ml) was out of stock and will replace it with two 100ml items, so that equals the same amount. I expected to receive three 100ml items (the two replacements and the bundle item), but I only received the two.I immediately contacted them via email, which is their only way of contact. No phone # exists. They don't understand the issue even after I sent them the original receipt for reference. The issue involves false or misleading advertisement. If the 100ml was not a bundle item added as a promotion then it shouldn't have been listed in the cart and on my original receipt.

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product that was supposed to be delivered 12/2/24. On 12/6/24, I had not received product so I reached out to the company. The only way to reach them was via customer service email. I received a response back same day asking if I wanted a refund or reship. I told them to please reship. I didnt not receive confirmation that they were reshipping for 4 days. They finally sent me a new order number. I waited 2 more days because I had not gotten any shipping information. They finally got back to me on 12/16/24 and told me they had a tech error that prevented the items from being processed and shipped. I requested a refund for the amount of $106.84 (amount of items purchased). I am still awaiting a response. I have opened a dispute with my bank as well. Original order number- ******, new order number- ******

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged my credit card for an order but I never received the skincare I ordered and they have not responded to my inquiry.

Farmacy Beauty is NOT a BBB Accredited Business.

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