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Business Profile

Online Gaming

ThriveFantasy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for ThriveFantasy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thrive fantasy is an online gaming site. On May 26 and October 8, I submitted two separate withdrawal requests to take my money out of the site. Today, both still say "Pending Approval" over 7 months later. (See attachment). In addition to this, any time I attempt to email their support line or reach out to their X page via direct message, I receive no response. I was told that ****** was their withdraw method, yet still no response. Can you help me reach the company so I can collect my money?

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:

      At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/10/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thrive fantasy site is ghosting me, cannot sign into account. Cannot even attempt to withdraw my balance. Will not answer my emails.

      Customer Answer

      Date: 01/04/2025

      Better Business Bureau:

      At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my account in October 2023 and did a $250 deposit. I opted in the deposit match promo and they matched my deposit. Then in February 2024 thrive fantasy ceased operations in ** which is my state. They didnt notify us. They didnt give us a chance to withdraw our money. Now I have $160 in my account and I cant bet or withdraw my own money. I sent them multiple emails the whole year and I never got a response. They have ghosted me and never got back to me at all. Please get me my money back thanks

    • Initial Complaint

      Date:10/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the Thrive Fantasy football website in 2022. I started with an initial investment of $300 on the website and have periodically been placing bets on the website. I have won several of the bets and the total amount I had in my account was $600. I decided to withdraw the $600 and it said it would come ACH but never asked for any account information. I have emailed them several times to retrieve my money, but they have not answered any emails. I would like to close out my account after I get my money, but I need them to respond and let me know how and when it is coming. They have not responded at all and there is no customer service number to call. I'm wondering if the whole thing is a scam.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been playing Thrive Fantasy since 2021. I have been a valued user by them, they even sent me a thank you "swag bag" in the mail. I have deposited over $20,000 with them as well over the years. Unfortunately, as many others have reported, they've chosen to ignore paying out their clients. I requested a payout that they emailed and agreed to pay if I submit necessary information. It has been months and I have not been paid out. I want my money paid asap. I am owed $3716 from this company. I have uploaded the screenshots of the pending transactions as well as the email they sent and consequently ignored any replies to.

      Customer Answer

      Date: 10/25/2024

      Better Business Bureau:

      At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a long time customer and have always found Thrive to be slow with withdrawals. But now they entirely ghosting me in the process. A half dozen emails, social media DMs and even social posts have all gone unanswered. Since the spring I have attempted to withdraw two separate withdrawals totaling $700. I am not concerned and frustrated as a long time loyal customer and one who still have money on the site. I would like this resolves ASAP

    • Initial Complaint

      Date:07/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited $250 into the app and tried withdrawing $305, and it has been pending approval for months. The company does not reply to emails that I send, and have made any response to me.

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited $250 into Thrive Fantasy on May 27th, 2023 to get a deposit match of $250. I made one entry that day for $25 and lost so my balance is $475. I don't care about the extra funds I've been trying to withdraw any of my money and have not received anything. I wrote an email a couple weeks ago after trying again and again to withdraw my money and haven't heard anything from them. This is robbery I'd like my $250 back please.

      Customer Answer

      Date: 08/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Thrive Fantasy $25 on August 15th, 2023 as part of a promotion I received through email from a separate business I have been doing business with where they promised to match your first deposit if you played the dollar amount deposited several times. I did so, and after disappointment with the lack of contests available decided to initiate a withdrawal for my account balance of $50 on May 5th, 2024. After a week of no status updates or communication I emailed the company asking for a status update. To this day I have received no response and the withdrawal request still shows as processing nearly two months later. A ****** search revealed this is consistent with other customers who have not been paid and are receiving no response to their inquiry. It appears as if this company has stolen my money as they are still operating and accepting new deposits.

      Customer Answer

      Date: 07/26/2024

      Better Business Bureau:

      At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:06/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a daily fantasy player on www.thrivefantasy.com for a few years. They sent an e-mail on 2/12/24 that due to recent legal changes, Thrive will be ceasing operations in the state of ******** on 2/13/24. As I live in **, this is something I could no longer do. I had already requested a payout of $2,201.00 on 1/26/24 and on 2/12/24 I requested a payout of the rest of my balance which was $4,752.00, for a total of $6,953.00 to be paid to me. I've sent a few e-mails with no responses. It's now been over 4 months since the initial request for payment. I am trying to get the money that I had won fairly sent to me.

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      At this time, I have not been contacted by ThriveFantasy regarding complaint ID ********.

      Sincerely,

      *********************

    ThriveFantasy is NOT a BBB Accredited Business.

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