Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is NO way to get someone to help with a shipping issue with ****** so I know someone will finally contact me. I did try the email you have posted on your web site, no response. This is ***** issue, but I CAN not make a claim, only the shipper can. I ordered two boxes (6 total cracker packages), and the box was marked fragile, but it was crushed, opened, and missing half of the order.

  Business Response

  Date: 07/18/2024

  HI there, 

  
  We sincerely apologize for your less than average experience! However, we do not use ***** as a shipping courier - we only ship via *** and **** and we sell clothing. 

  Please let us know if you need anything further. 

  32 Degrees 32 Degrees | All Day Comfort.

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Sorry, I was looking for 34 degrees,I have no complaints with your company.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order, and afterward, the website offered me another set of items to add after the fact. I bit and accepted the offer not knowing it gave me the wrong size. When the order arrived, I was shocked to see a large when I needed a medium. So I went to their site to perform a replacement only to find they would not accept it, even though I never opened the package. Frustrated, I reached out via email and FB only to have their rep blow me off saying it was my fault and they won't do anything for me. I just threw away money on a package of items I cannot wear. I either want a replacement or a refund. And an apology is in order. This is not how US companies should operate.

  Business Response

  Date: 05/22/2024

  Hello, we deeply regret the below-par experience you encountered with 32 Degrees. Your feedback is valuable to us, and we're actively striving to improve. According to our records, a replacement was arranged for you on May 21st, 2024. Should you require further assistance or have any questions, please don't hesitate to reach out. Once more, we extend our sincere apologies for the inconvenience you experienced.

  32 Degrees

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase and when I received the items, one item (sherpa pullover) was defective. The right side of the sleeve was never stitched. I contacted 32 Degrees and waited for a response. A few days later I received a reply and was advised to take a photo of the item so they could verify the damage. I took the photo and sent it to 32 Degrees. A fee days later I did receive an email and was advised that I would receive a replacement at no charge as a courtesy. Meanwhile another customer service person did a refund for $8. The item was a clearance item and honestly I simply wanted a replacement. I was not asked what I wanted and when I reached out to inquire about the replacement, I was advised that they would not do it. This was very odd seeing that they already committed to sending a replacement to me. My issue is with the lack of communication within the customer service. I was emailed one thing and then it never came to fruition. I simply would like the sherpa in a size large to be sent to me in lieu of the defective one I received.

  Business Response

  Date: 04/22/2024

  HI there, 

  We sincerely apologize for the less than satisfactory experience you recently had with 32 Degrees. Providing exceptional service is paramount to us, and we regret that we fell short of meeting your expectations on this occasion.
  Your feedback is invaluable to us, and we have taken immediate action to address the issues you encountered. We have provided additional training to the team member who assisted you and have reinforced the correct procedures to ensure that similar situations are avoided in the future.

  We understand the inconvenience this may have caused you, and we genuinely apologize for any frustration or disappointment it may have caused. Your satisfaction is of utmost importance to us, and we are committed to improving based on your feedback.

  Please do not hesitate to reach out to us if you have any further questions or concerns. We are here to assist you in any way we can and hope to regain your trust and confidence in our brand.
  Thank you for bringing this matter to our attention, and we appreciate your understanding.

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I appreciate the apology, but I would like the sherpa in a size large as the replacement sent to me free of charge. The item is $8 so there is no outrageous request on my behalf, just a replacement sherpa.I stated my request numerous times with the customer service people but to no avail was my request fulfilled. I look forward to a replacement sherpa (size large) being sent to my address as a token of goodwill from 32 Degrees. 

   

  Thank you.

   

  Respectfully,

  ***************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 04/30/2024

  Hi ********, 

  I understand your frustration and went ahead and processed a replacement for the WOMEN'S SOFT SHERPA PULLOVER HOODIE - BLACK MARLED ******* in size Large. 

  You will receive an email confirmation of the order details - please do not hesitate to reach out should you need anything else. 

  32 Degrees 

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  Thank you for the kind gesture of sending out a replacement sherpa in size large. I appreciate the goodwill from 32 Degrees.

   

  
  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 8 shirts. One order was a pack of 4 shirts and the other was an order for 4 separate shirts. I returned them all in the same package as they came to me. The claimed to only receive one shirt back and credited me $1.41. I emailed them many, many times with very detailed information and copies of my receipts and return confirmations! I always got a stupid response as if they had not even read the detailed information. I asked to have someone call me and was told that they are currently working to expand their phone system and that no one could call me. I also place another order as soon as I returned the first order and it has not yet arrived but supposedly is on the way. What a SCAM! They need to be stopped. What has our world come to?! Your help is greatly appreciated!!

  Business Response

  Date: 03/08/2024

  Hi there, 

  We sincerely apologize for the less than average experience you've had with 32 Degrees so far. I went ahead and refunded you the $5 shipping fee for one of your returns since that is the cost of $5 shipping fee for all returns. Additionally, I just checked your last order, and our records indicate your order was successfully delivered. Should you have not received your order, please let us know. 

  32 Degrees 

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to initiate a return within the allotted period of time and the company 32 degrees is not getting back to me in the the allotted time. When there are damaged items, they ask you to contact them and that they will arrange for the return. I keep getting automated emails saying that theyre busy or that I should go through their portal which is used for regular returns but not for when theres an issue with the merchandise. I have been trying to contact them for over a month and they have failed to get back to me in a timely way which is pushed me beyond their return period. When they do respond they respond to some email where Im complaining about them not getting back to me with apologies for their delays but still not resolving the issue. There is still been no resolution to this as they say they dont have a phone number and theres no way that they can reach out to me other than email which they are not getting back to me with within a timely manner. Were now one day be on their 45 day return. And I asked them to send me something waving that so that I have it in writing since its been on their side that the delay has happened. They have not sent me anything in response other than letting me know that it is a complicated return and they are trying to figure out how to process it.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding 32 Degrees, LLC has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in returns from 2 orders using the online process and never received a refund. I sent an email to their info@ email giving them the specific order numbers and received an immediate boilerplate response directing me to the return process FAQ. I looked for a phone number and as another complaint mentioned, they have no phone number!!! Tried chatting today and waited 30 minutes for a live agent and never got one. Very, very, very poor customer service since no one will even reply to customer service issues!! In the unlikely event that someone from this company sees this complaint, my order numbers are ******* and *******. I'd appreciate a live response from this company as well as a prompt refund for my returns from the above order numbers. Thank you.

  Business Response

  Date: 03/01/2024

  HI there, 

  We sincerely apologize for the less than average experience you've had with 32 Degrees so far. 

  Our records indicate you initiated two returns with us with order numbers #******* and #******* and both returns were refunded in our system. 

  Please see screenshots attached. 

  32 Degrees 

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed on order on 1/19/2024 and received order #*******. I originally submitted an online request to exchange the packable jacket ($19.99 + tax) for a smaller size and received a label to send back the exchange. However, I changed my mind and wanted to return the jacket instead and cancel the exchange. On 2/5, I initially reached out to the company via email and chat to change the exchange to a return to no avail. They have refused to offer a resolution and just keep coming back with other questions and refuse to assist. This has been an endless loop as they ignore email replies, don't reply and there is never anyone that responds via chat. There is no phone number to speak to a live person, no one responds in the live chat and my requests to do this via email have gone unanswered. My last response from them was them asking me if there is a cancel return request button on the top of the page (there is NOT) to which I responded no and they never replied. I am unable to do it myself as the order shows that I have already submitted the return. I want to return this jacket for my refund that I have every right to return and be done with the awful company forever!! I have attached copies for my attempts at contacting them which have gone unresolved and unanswered as well as my initial order confirmation. Based on their F rating and numerous complaints it is shocking that they are still able to operate.

  Business Response

  Date: 02/14/2024

  Hi ****, 

  I sincerely apologize for the less than average experience you've had so far with 32 Degrees. 

  Our records indicate you were able to get your exchange changed to a return and I went ahead and manually refunded you for the return and also waived the return shipping due to the inconvenience. 

  You will receive a confirmation email with refund details. Again, we appreciate your feedback and we sincerely apologize for the inconvenience. 

   

  32 Degrees 

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost package Delivery date keeps changing and last tracking is on 2/02/ 24 *** nor **** has the package.I need either the merchandise or a refund. I prefer the merchandise. Let me know when to expect delivery if possible.

  Business Response

  Date: 02/26/2024

  Hi there, 

   

  We sincerely for the less than average experiencer you've had with us. 

   

  Our records indicate that your order #******* was delivered on Saturday, February 10th - your tracking number is ******************.

   

  Please let us know if you did not receive your order so we can process a refund. 

   

  32 Degrees 

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, I placed an order with 32 Degrees for 4 packable bags for jackets. The order number is *******. I received an email from 32 Degrees saying that order had been shipped but it never arrived. The tracking number that they provided was not active, either it did not exist, or the package was not sent. I have contacted 32 Degrees on several occasions asking the re-send the items ordered to no avail. They do not respond to my emails. I want 32 Degrees to send me the 4 bags since I need them for an upcoming trip.

  Business Response

  Date: 02/26/2024

  Hi there,

  We sincerely apologize for the less than average experience you've had so far with 32 Degrees. I've personally looked into this, and our records indicate that we refunded you $9.95 for the order you did not receive.

  Please let us know if you need anything else and again, I sincerely apologize for the inconvenience this may have caused.

  32 Degrees

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****************
  
  
  
   
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach out by only email, there is NO phone number to talk to a representative person. I have been waiting for well over the shipping time for my order! I have an email and screenshots of the order being shipped out to me on Jan.16th, 2024...it is now Feb. 2nd and NOTHING! This is absurd, I have NEVER had anything take this long to ship! Having to email and wait for responses up to two days is unacceptable as well! I asked for a refund, because I NO LONGER have interest in the jacket for the weather, I wanted it for and I got an email about an order that was delivered already. Mins you that I waited for a reply for two days just to tell me what I already knew. Ridiculous.