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Business Profile

Online Retailer

Alco Fashion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well, I purchased something online from this company and they stated to me that my order was on its way. The day is supposed to arrive.They told me that order was canceled. Ive been emailing them asking them to send me my money back. They keep sending me to voicemail. They would not pick They stop responding to my emails

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three track suits, returned them and never got a refund. The retailer blocked my calls and is not responding.

    Customer Answer

    Date: 03/28/2025

    Better Business Bureau:

    At this time, I have not been contacted by Alco Fashion regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased a track suit as a gift in December and the person was not satisfied with the material so I returned the item for a refund and still have not received my money. The company stated item was received and asked how would I like to proceed and I stated a refund. There has not been anymore responses and it has been almost 2 months.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two outfits and one of the two had a stain on the pant leg. I sent it back and was told that I'd be receiving a full refund and instead they sent me a different suit all together. It also had a stain and they won't send me a return label.

    Business Response

    Date: 02/03/2025

    I do not see any return here do you have a tracking # so we can see were this is  and  we can refund you please let us know and if it just came in i would not know until this weekend when we do all the returns for the  week please advise. 

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/4/24 I order men t-shirt from ****. The shirt was suppose to be in size 2x, I received shirt in size small. I called company and received RMA# ********** number to return item, item was returned on 9/10/2024 under **** confirmation number: **** **** **** **** **** **. Item was delivered to **** on 9/13/24 per delivery confirmation! I called Alco on 10/1/24 and 10/21/24 and both times I was told they were behind on returns but my refund would be sent within 2 weeks! Today is 11/12/24 and I still havent received refund for *****. Please help me get my money back!This company is running a scam!

    Business Response

    Date: 11/14/2024

    Deat BBB

    no such contact with this consumer at all  please provide proof

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October ***** at Time 23:02, I visited your Website to buy a Perfume for ***** USD, delivered to *********** (**). I could not finish the order. But now you charged me 3 times the USD *****!I never got a confirmation of the Order via Email, so the Order was not ************ charged me 3 times the money and I still dont know, if your received the order! I cant send you with a Copy of the Order, since I never received One. All I have I is a Deduction of your Company of three times USD *****!!!So I want all my money back. Please refund me the USD ****** back on my Credit Card (Ending with****, ****************).

    Business Response

    Date: 11/04/2024

    no contact at all  fro mthis consumer fake review like all others 

    Customer Answer

    Date: 11/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     

    The 3 transactions are still in my credit card account. The company ******************** is lying about it. 

    So please refund the money or cancel the claim now. 

    Thanks

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** **********




     

    Business Response

    Date: 11/06/2024

    thisd so called  consumer is a fraud  got declined 4 times  only  becauser the billing address was incorrect and is a fraud

    Trans IDInvoice NumberTrans StatusSubmit DateCustomerCardPayment MethodPayment AmountSettlement DateSettlement Amount************Cart #*****
    Declined
    *********** ******** *********** ****** * ********
    *** ***** *********** ******** *** ***** **************** ****** ******** *********** ******** *********** ****** * ******** *** ***** *********** ******** *** ***** **************** ****** ******** *********** ******** *********** ****** * ******** *** ***** *********** ******** *** ***** **************** ****** ******** *********** ******** *********** ****** * ******** *** ***** *********** ******** *** ***** *** ** * *******

    Customer Answer

    Date: 11/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** **********



     

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/17/2024,I purchased a bottle of ****** ******* Eau 3.4 oz, *****xthe perfume smelled so awful and cheap, it was not the same as what *** brought in the past from department stores,it really stinks,they sent me a return label,and l have to pay to ship it back and pay for postage instead of offering not to pay the postage,the so called fragrance smelled so bad it's not real and they shouldn't sell this product to any customers,false advertisement, and they should be ashamed doing so!

    Business Response

    Date: 10/30/2024

    Please use this RMA ********** must be marked anywhere on the outside of the package
    Please enclose a copy of your invoice and attached return form.
    Please write clear an and fill out all of the  refurn form.We ask you please retuen your items packed the  way  you  received it meaning with all bags and  tags not worn clean .  


    Once we receive your return, it will be inspected by the fulfillment
    center (usually within 14 business days after it is received AND

    PLEASE Allow 14 to 20 working days for a  refund to post to your credit card.



    Returns At Alco
    **********************************************************
    On 2024-10-30 11:12 am, Better Business Bureau wrote:

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam company. The bottle is defective, looks used, it won't spray. I've read comments in other complaints to this company and whomever is responding can't even spell or speak English correctly.

    Business Response

    Date: 10/22/2024

    Please use this RMA #********* must be marked anywhere on the outside of the package
    Please enclose a copy of your invoice and attached return form.
    Please write clear an and fill out all of the  refurn form.We ask you please retuen your items packed the  way  you  received it meaning with all bags and  tags not worn clean .   


    Once we receive your return, it will be inspected by the fulfillment
    center (usually within 14 business days after it is received AND

    PLEASE Allow 14 to 20 working days for a  refund to post to your credit card.



    Returns At Alco
    **********************************************************

    Customer Answer

    Date: 11/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Regarding  ID # ******** for ******* *******, item purchased 9/27/24 with Alco Fashion, order #*********
     
    I was the one that ******* (my boyfriend) purchased the product for—a bottle of perfume which would have normally retailed for over $250—for $34.  This was supposed to be a birthday gift for me.
     
    The bottle’s seal had been removed and replaced with a cheap, aluminum foil type of material and appeared, felt and smelt like it had been refilled with water with little to ZERO actual perfume. After a few attempts I was able to reach a customer service representative who told me that “its highly possible” that it could have been a fake bottle of perfume and that we didn’t need to return it, that he would refund the account for the $34 that was charged to *******’s card. Still, ******* has yet to receive the refund.
     
    After this experience and the plethora of complaints and even YouTube videos available on this company, the company seems to be a scam.  What’s worse is the fact that a few days after ******* purchased this product with Alco Fashion, his card was fraudulently used for over $500.
     
    I believe a full investigation is warranted. And still, ******* is waiting on his refund.
     
     
    My best,


    Sincerely,

    ******* *******




     

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a trio ****** sweatsuit from Alco fashion it was to big I wanted the right size an color so I got all the info they needed went to *** an coppied everything every number they needed got a return slip an sent it back on 09/12/2024 I didn't even have it for two weeks before I sent it it was never warn an tags still on it I just wanted the right size an color I have my reciete an the phone number is disconnected an I emailed them for a week an a half about 10 times they received the return I check on my tracking number no one will get back to me it was ***** the price I want my money back or the right trio sweatsuit size an color I have all my info please I don't have money for them to keep nor do I have clothes I need the money or sweatsuit please help me they will not get back to me I been trying I emailed them 7 times an *** said they received the return I sent my reciete for the one I bought witch was blue one it's wrong size an color I sent u the ones I wanted it's two picture in one one is black an pink I need a medium an the other is pink an white I need a medium I wanted one of them two colors or i want my money back so I sent u pictures of what they sente sn the one i wanted an color an size i hope u can understand i tried to send u everything i sent them plus is number sm the other number try needed it eas l im the box please help me

    Business Response

    Date: 09/25/2024

    DEar ************************** 

    this  consumer  did not  return anything please provide  proof  of   return

    Customer Answer

    Date: 09/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I sent them everything an I have my *** reciete an witness at *** I sent it I want my money back they r lieing because I check the tracking when I returned it they got it they r lieing here is my *** reciete

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     

    Customer Answer

    Date: 10/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Listing I can't get a hold of use on the phone or u don't message me back u just sent me a message the Alco said if I close my case they will settle it then he said it's my fault I started this that is childish an I don't believe it.i close this that's what he wants he gonna refund me I want to no when I don't believe this I need he help but use won't get back to me I don't no what to do I could cancelled it then he won't refund me or it will take another month I need to no what to do it's not settle an I have to answer that email that u sent me u. 6days u need my refund can some one call he or message me back please I need he help what to do close ur or can I ask when will I get my refund when I do

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     

    Customer Answer

    Date: 10/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,
    ****** *****

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The clothes are not ****, they are a knock off. The clothes were faded and smelled. This company is a scam. I returned this item and I have not received my refund. I have not received a response from emails and no one answers the customer service number. I want my refund! The tracking number shows it was received on their end. ********* Tracking **** **** **** **** **** ** These people need to be shut down or sued from the number of consumer complaints on here.

    Business Response

    Date: 09/19/2024

    fear ************************** i have never had any ciontact with this  consumer

Alco Fashion is NOT a BBB Accredited Business.

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