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Business Profile

Online Retailer

Bandoo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried ordering the 10 pack of foot patches for $15 it then took me to another page asking if I wanted to purchase more at a discounted price, I didnt see an X to close out of the page or an option to decline it so I just closed the page, and then got an email saying I was charged just about $70 for I think its 5 packs of foot patches! Im definitely trying to send them back and get a refund

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a promotional package of their product, upon review of the order. They added an additional $42 of a product i didn't order, addressed the issue immediately and did not receive an email till several hours later stating there was not anything they can do. I responded with my issue and threatening them with a negative review. Posted the review and got a response immediately and was offered a refund if I took the review down, a bribe! This is not acceptable and got scammed out of money, please review other similar reviews of people that had the same experience. Thank you for your time.

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having an awful experience with this company. I ordered the product. Then it never arrived. I reached out to them when I saw it had been near me, but then had been sent to a different state. I reached out multiple times and they didnt respond. Then finally, I got a response and they told me that because I did not ask for the product again within 30 days of when I originally ordered it, they were not either going to refund my money or deliver the product. I did reach out in that timeframe, but they did not respond. Now I am stuck going back-and-forth with an idiot for a customer service who keeps telling me the same thing over and over. I reached out in time, but the reality is if they receive the product back why didnt they reach out saying something was wrong? I am so frustrated with this as I really wanted to try this product.

  • Initial Complaint

    Date:02/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon On January 3 2025,I placed an order with this company which I never received. I have emailed them several times. No business telephone to call and they will not call me either. I heard they scammed others ******** is the summary of the order:1 Box of Foot Patches 4 Boxes of Foot Patches (Discounted)

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I purchased Bandoo Detox Foot Patches, and my credit card was charged, but they never sent the product to me.

  • Initial Complaint

    Date:02/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 5th, 2025 I ordered one 10-day supply of detox foot pads for $14.95. in order to complete my order, I was taken through at least five pages of other offers with the decline statement in very light. Gray and small. The program would not let me move forward without making a decision regarding these offers, all of which I declined to the best of my knowledge. When I got to the final page, it indicated that I had bought over $60 in additional detox pads. No company should be a member of the better Business bureau that handles business in such an unprofessional manner. I have never come across this *********** a senior, this marketing practice is also discriminatory and predatory as it targets seniors more likely to have poor eyesight. I would like an immediate refund and formally have this business listed on the BBB for these unprofessional practices.

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning,ON December 14, 2024 I put in a double order with Bandoo Foot Patches.4 Boxes of Foot Patches ***** Trans# ***************** 2 Boxes of Foot Patches ***** I put in for a fund. I was contacted by ****. She only wanted to refund me 50% on one order. This unacceptable Now I want a full refund on both orders. I have the emails but I don't know how to put in Doc. But I can copy and Paste. but there's nowhere to put it

    Customer Answer

    Date: 02/17/2025

    At this time, I have been contacted directly by Bandoo regarding complaint ID ********, however my complaint has NOT been resolved because:

    ***** ****** ********** ******** *** *** ***** ***** *** ***** *****   * **** ****** **** **** ******* *** ******* **** **** ***** *** **** ********** ********* ** *** ** ****** ******* *** *******   *** ******** **** ******** ******** ******** ******** **** ******* ********** ** *** ***** ** *** ********** ** **** ****** *** * ** ********* **** *** **** **** * ******* *********** **** *** ***** ** ********* ********* *** *** *** ******** ****** **** ************* **** ** **** **** *** *******   **** ****** * ********* ********* *** *** ************* **** *** **** ******* ******** ************ ** *** *** ********* *** ** ****** ****** *** *********** ** ************** *** *** **** ************   **** ******** ********* ****** ********  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/20/2025 Bought product and when billed they added on another ***** of product that was NOT authorized. I was charged for extra product I didn't not ok

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a link to a discount for the product and I selected a two pack of the product. The website is designed to continue offering products that you have to turn down multiple times. In my attempt to turn down various offers I mistakenly hit a button I didnt intend to. The site does not show you whats in your cart so you can make adjustments prior to charging your card so I got charged for two transactions the second of which I didnt make. I attempted right away to change the order by filling out the necessary form online. I did this within minutes but I could not submit the form because I wasnt given an order number. The confirmation email with the order number never came to me. Not even the next day. I attempted 4 different ways of getting in touch with the company before the order could ship and nobody got back to me. It was only after the product shipped that I got an email. I still attempted to inform them and fill out the form after I got the confirmation email but was told it was too late. Im very disappointed and would like a refund for the product I didnt intend to order. It was $39

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, January 10, 2025 I started the online process of ordering ONE BOX of foot pads from Bandoo. When I got near the end, I realized they were asking me to confirm my order before telling me the shipping costs. So I closed the app before confirming.A few minutes later, I received notification from ****** that the order was processed. Not only did I NOT confirm/complete the order, they also billed me for FOUR BOXES instead of the one box that I initially checked off. I received an email from Bandoo (*****) who said unfortunately they couldn't process my order...But then minutes later, Bandoo sends a confirmation that indeed the order went through and will be coming.I followed instructions on how to submit a claim, and actually did it four time, plus left a message on a customer service line. NO RESPONSE. They said orders after 12 hours have passed may possibly not be cancelled. Well, I started the process before 3 minutes passed!!!I don't know what kind of racket they have going, but this is just wrong!Please confirm!!

Bandoo is NOT a BBB Accredited Business.

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