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Business Profile

Online Retailer

Bling Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Bling Jewelry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bling Jewelry has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am having an issue with resolving my concern with a business located in **********. My home / shipping address is in ***********. To explain, this business was supposed to ship me an order for a pair of earrings 4 weeks ago. It's been stuck in transit for 3 weeks in the state of ********. I do not live anywhere near ********. Please contact the business. Their business link is listed below. And the order # is*********.. Please see the business link below...********************************************** Thank you,******* ******

      Business Response

      Date: 04/25/2025

      Hello,

      The customer did contact us regarding this issue on March 24th. We provided a reshipment to the customer on March 26th.

      Looking at the tracking, it shows that item was delivered on April 2nd 2025. Please see the tracking link for this order.

      **********************************************************************************

       

      Thank you

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a necklace for my deceased brother to wear in his casket for his viewing and they never sent it to me all my brother ever wanted was to look sharp and I can never give that to him now this has caused me serious distress and grief

      Business Response

      Date: 06/18/2024

      Hi, We don't have any merchandise with the price and picture it shows in screenshot. We don't have order number with 5 digit. Ourder order numbers are 6 digit. Customer must have purchase with the similar name domain with word bling. We are facing same issue on trustpilot. First thing customer should do is dispute charges on credit card and report on ******* We will be glad to do it on their behalf if they can forward us the order confirmation email. We believe they are using our domain name in their email address. Our lowest and most economical item is not less then $10 and we don't give any free shipping until $24.99 purchase. We request to remove the complaint. Let us know what else you want from us. If customer can send me email confirmation we will take steps to report this to ******* We believe this price is even way less then whole sale manufacturing purchase for the item in screenshot. 

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for necklaces and a bracelet on April 26,2024. After not hearing anything from the company I messaged them on May 5,2024. Between that day and May 24 I had requested a tracking number 7 times throughout 9 emails. I got 3 responses, all the same. It included a link to an order tracking page on the website that only said to expect delivery between 5/1 - 5/25. As of 5/30/2024 I have not received any merchandise, and upon entering the website address I find that the web page has been removed.

      Business Response

      Date: 06/14/2024

      Hello,

      We have tried to look up the customer in our system with the information provided to us. Upon reviewing the complain and the images provided by the customer, we see that this is not our company.

      The screenshots show that this order was placed on a different website. We are Bling Jewelry. It looks like the customer placed the order with a company named Bling Dynasty. We have received a lot of complains from different people regarding this issue but unfortunately this is a different company and it is associated with us. 

      I am providing our link to our website to show that we are not associate with that other company.

      ********************************

      Hope this helps

       

    • Initial Complaint

      Date:09/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 1 necklace from them and they replaced it which I was pleased then the second one broke again same place showed proof and will not replace. I told them I would mail both back and said Im passed ********************************************************************************* thank you so much ***************************

      Business Response

      Date: 09/27/2023

      Since you already had 2 necklaces will refund you the money back. sorry you where not happy with this product hope you shop again.

    • Initial Complaint

      Date:04/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 3/31/2023 (Order #******). I ordered 2 sterling silver 2mm rings (one size 9 and one size 7) with the sku number of **************** and each ring was to be engraved on the inside of the band. I had ordered 1 of these rings previously so I knew exactly what I was expecting to receive (because they do let you know that engraved items cannot be returned unless it's their mistake).When I received my order on 4/4/2023 I was very disappointed to find that the ring style was not the same as my previous order (with the same exact sku number and description for the item). The rings I received were thicker (still 2mm wide) and squared instead of rounded.I emailed the company the next day giving them all the details and especially letting them know that since I'd ordered that exact ring before and didn't receive what I ordered that I needed to return the rings and either get the exact rings I'd ordered or receive a refund. I was told that they changed vendors and that is why the ring was not the same as the one I'd ordered previously and that they would not refund me and couldn't exchange for what I wanted. I again emailed explaining that in good faith that I could not have known that the vendor had been changed when they (Bling) used the same exact same sku number to describe the ring. I also explained that the rings were uncomfortable and I was unable to wear them. I spent $47.98 on items I wouldn't have ordered if they had been transparent in what I was ordering. It's like a bait & switch. I was told they would refund me the cost of engraving (has nothing to do with the type of ring they sent) which was $18.00. I have received the $18.00 but am still out $29.98 spent on items I can't wear (and would've never ordered if it was disclosed that it was a different style of ring). I understand that vendors may change over the years, but then the sku number would change so that customers know it's not the same item that was purchased in the past.

      Customer Answer

      Date: 05/08/2023

      Better Business Bureau:

      At this time, I have not been contacted by Bling Jewelry regarding complaint ID ********.

      Sincerely,

      *********************

    Bling Jewelry is NOT a BBB Accredited Business.

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