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Business Profile

Online Retailer

Bravest Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item I purchased was different from the item that was advertised on their site. Quality and features are completely different. I have been in contact with the seller but they are only offering a store credit which I am not interested in knowing they falsely advertise their products and have found other scam complaints about them online.

    Business Response

    Date: 02/24/2025

    This customer has already filed a dispute against us. This is now up to their bank and cannot provide any solutions moving forward.

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas Gift 12/2/24 from this site for the main reason it said ships immediately under the product. I have reached out several times and keep getting the same response. Should ship in the next couple days. It seems everyone has the same issue with this company. Its 1/1/25 and got the same response today. Ridiculous that they still have a business.

    Business Response

    Date: 01/03/2025

    Hello BBB Team, we have confirmed that #********* is currently ready to ship and just waiting for the tracking number to show up. We have clearly explained to the customer that delays happen especially during the holidays season which the customer does not comprehend nor understand. This is out of our control. As much as we want to push the order out, shipping delays are out of control. Nonetheless, we have confirmed that the order has been refunded. Kindly close this ticket as we have no further resolution to give and won't respond anymore. Thank you.

    Customer Answer

    Date: 01/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I let the company know that I reached out to the Better Business Bureau, and that I was reporting the charge as fraud. Then they refunded me. Funny, because I was told at the beginning of this ordeal they do not refund. This company is a complete scam. I looked at all the reviews and then saw that they have been reported several times to the BBB and of course the company was always right. Shocker! You can close this complaint out.

    Sincerely,

    *** *******



     

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on November 1st. Ive emailed multiple times to complain about when I would receive my order. Each time I asked about the whereabouts of my order, I got the same response saying it will be shipped shortly. Its all a lie when I ordered when it first dropped. The item description says that it was already made and ships fast. I was under the impression it would be shipped immediately upon being received. Their website also says their standard shipping is within 7-14 days. Its been a month and a half.

    Business Response

    Date: 12/28/2024

    BBB, we have reached out to the customer and explained that there are delays on our end which is out of our control and the customer does not seem to understand or comprehend this. Nonetheless, this order has been refunded. Kindly close this ticket as as we do not have any further resolution to give. Thank you.

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased an item that I never received on 11/24. I requested a refund yesterday as it has been a long time and I am being told I cannot be issued a refund for items I never received and no longer want because of the delay. The websites states items ship within a certain time and did not

    Business Response

    Date: 12/20/2024

    This customer does not seem to understand and comprehend how ordering a product online works. We have informed the customer that the product he ordered ships in late December. W recommend checking all the details first prior to ordering. Nonetheless, this order has been refunded. We will also make sure to take of this account moving forward to avoid unnecessary inconvenience. Kindly close this ticket as there's nothing much we can do.

    Customer Answer

    Date: 12/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ********



     

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes for the price of ****** on January 14, 2024 and my order has not arrived yet. The date of today is 12/07/2024 They have not got back with me via email and they do not conduct business like they should. I want the product and a full refund. This is totally unacceptable acceptable. If I cant get the product can you please help me get my money back on the card provided immediately. Thanks

    Business Response

    Date: 12/11/2024

    Hi BBB Team, please note and make the customer understand that a dispute was made for order number #B31256167. We have confirmed that the dispute was favored on his end which means that the customer got his money back. There's no way for us to send out free products. Kindly resolve and close this case as we have nothing else to offer from here on out.

    Customer Answer

    Date: 12/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Yes, please proceed. The
    Y is not a true statement I even sent you guys the images I have never received a repayment from them at all! I need my money back 



    Sincerely,

    ******* ******




     

    Business Response

    Date: 12/20/2024

    This matter has been resolved on our end. We recommend reaching out to the customer's bank for further information. Again, we have provided all the documentation on our end. We will not be responding anymore.

    Customer Answer

    Date: 01/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Have them send my money


    Sincerely,

    ******* ******




     

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i placed an order almost 3 months ago and i still have not received my package. this company created a pre shipment label and never did anything else so **** has been waiting on the item to ship to me. however bravest studios says they have nothing to do with it once sent but it hasnt been sent my tracking says **** is still awaiting item. but now they are telling me its on me to find out where my package is. this is not fair at all to do to someone buying a product from you

    Business Response

    Date: 11/22/2024

    We have confirmed that the customer's order of Foot Clogs under ********** has been marked as delivered by the courier. A proof of delivery has been provided as well. Please note that we are not responsible for stolen packages.

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of shoes from them on November 1st,2024 with the promise the shoes were already produced and ready to ship. When I emailed asking to cancel my order 11/18/24 because of no shipping yet they emailed me back saying they cant refund the order because the shoes are being produced now. Which is opposite of what their sales advertisement said.

    Business Response

    Date: 11/20/2024

    Minor hiccups happen during fulfillment and we have notified the customer regarding it. Clearly, the customer was not understanding at all. Nonetheless, the order has been refunded.

    Customer Answer

    Date: 11/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ****



     

  • Initial Complaint

    Date:10/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They released a product on September 1, 2024 which I placed an order for. This was not a pre-order item and were supposed to ship immediately. I was told me they would ship September 22, 2024. I have since then sent multiple emails inquiring the status of my order and they haven't provided any updates. Now they refuse to give me a refund.

    Business Response

    Date: 10/22/2024

    We have clearly explained to the customer that we are now preparing the 2nd batch of orders which will ship within the week till next week. Nonetheless, we have refunded the customer the whole amount he paid.

    Customer Answer

    Date: 10/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******



     

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered my son a pair of shoes on July the 20th, it is now August the 6th and they still haven't shipped the order.I wrote asking for a refund but they said they do not do refunds or cancelations, so am i just out of 140$ dollars cash? seems as though this is some sort of scam please help.

    Business Response

    Date: 08/08/2024

    We have confirmed that the Triple Black Kross Kountry Runner under order number ********** was a pre-ordered product and is made to order which is why our policy is all sales are final. Nonetheless, we have fully refunded the customer. Please see attached screenshot.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1 2023, I bought two clothing items from Bravest Studiosa pair of shorts and sweatpantsfor a total of $197.02. I originally visited their site for the shorts, but the sweatpants caught my eye, so I bought them too. The shorts fit perfectly and I was happy with them. However, the sweatpants were disappointingly baggy and oddly shaped, not at all like the photos on the website.After contacting Bravest Studios, they accepted the return of the pants and issued me a $108 gift card. Later, I used the gift card to buy a t-shirt for $43.30, but it also had a strange fitvery wide and short, similar to the pants. When I tried to return the t-shirt, they refused to offer any compensation.Frustrated, I opened a dispute, aiming to reclaim $108, which was the portion of the original purchase I was dissatisfied with. However, it seems the dispute may have incorrectly targeted the entire purchase amount of $197.02, even though I specified only $108. The dispute was not accepted, and now, Bravest Studios has deactivated the remaining gift card balance of $64.70.They have shown no intention of compensating me for the $64.70. At this point, I just want to be reimbursed for the $64.70, as it was my money, and they seem to have unjustly taken it.

    Customer Answer

    Date: 05/25/2024

    Better Business Bureau:

    At this time, I have not been contacted by Bravest Studios regarding complaint ID ********.

    Sincerely,

    *************************

Bravest Studios is NOT a BBB Accredited Business.

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