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Business Profile

Online Retailer

Chiko Shoes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 pair's of shoes totaling $341.99 from Chiko Shoes at *************************************** on 2/6/23 Order #******. When I received my purchase on 2/16/23 I promptly tried on all 3 pairs and neither pair fit. I wear 8M to 8.5M and followed their exact sizing instructions. My size based on the instructions was around 8.5 and they state on their website that their shoes are Medium Width only. When I received my order from **************** (which was a complete shock since I thought they were coming from ***, EUR or CAD) the shoes were too small. I couldn't get my foot inside the shoes comfortably because they were extremely narrow. When I reached out to request a return Chiko Shoes responded, "Chiko's return policy on bulk orders: Bulk orders of more than 3 pairs or items (including 3 pairs or items) per order or multiple orders are not eligible for return."I responded to Chiko's that I purchased 3 pairs of shoes, not more than 3 pairs and they should be returnable. The last time I checked "More Than" would be 4 or more.''' I want to return these shoes for a full refund within the 14 day return policy.

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from this business, and when I realized that the shoes would not arrive in time, quickly reached out to them to cancel the order. They did not respond until days later to tell me that it was too late and they were already going to ship the order, they said if I didn't want to keep the product I could request a refund. Which I did. Then my order said it had been refunded, but they did not give me my money back. Weeks passed with no other notification or information from the company, and no product ever arrived. I opened a dispute with my bank to get my money back. Shortly after the dispute was opened, the product arrived with no tracking info ever sent to me. The company then responded to my dispute saying that they had sent me the product. When I reached out AGAIN to tell them I did not want the product, they never responded with an address to return it or any info at all. This company is not trustworthy, very sketchy and has TERRIBLE customer service.

    Customer Answer

    Date: 08/29/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Chiko Shoes has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:06/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of Shoes on the website. The order was placed on April 10th. On the website, it says the order was shipped. However, when you use their link for tracking the package via ****** it says shipment information sent to ***** but they have not received the package from the company. I have called, sent emails, and no response . I just want my money back.

Chiko Shoes is NOT a BBB Accredited Business.

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