Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22nd I sent a return to Fjackets using their label and am waiting for my refund of $172. I just left the post office and they said this was delivered on January 27th. I am continually told this has not been received and therefore I cannot get my refund. My item has been there since January 27th and I want my refund. You don't just get to steal from your customers and say you didn't receive the return. I will file a review on every avenue I can to let other people know how this company is. YOU need to find my return and give me my refund.

  Business Response

  Date: 02/13/2025

  Dear *******,
  
  We truly regret the frustration this situation has caused you. We never hold refunds from our customers. Our goal is always to provide a smooth and positive experience.
  
  At this moment, we are still **unable to track the returned item** in our system. However, as per our previous email conversations, we had requested the return receipt to verify the shipment. If you can share that with us, I will personally ensure we proceed with the next steps.  
  
  Additionally, our Support Supervisor has already reached out to you with an update on your refund status and proof from our end. I highly encourage you to connect with us directly so we can work toward a prompt resolution for you.

  Thank you.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/24/24 credit card was used to purchase Jacket # *********** Too small . Sent back to company for exchange Jacket #********** Jan.8-25. Exchange Jacket never was received. Automated email tell me refund after return. I never received the exchange. Ask for refund, Company just email advertising for more Jackets. I continue to ask for refund. There has been No jacket or no refund. I would like refund of $187.00 for item not received.

  Business Response

  Date: 02/03/2025

  Hi,

  We sincerely apologize for the inconvenience. Our customer support team has already processed your refund. Please check your inbox or junk/spam folders for the confirmation.
  At FJackets, we value customer satisfaction and strive to provide the best service. If you need any further assistance, feel free to reach out.

  Regards, 

  FJackets Team

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** **************
  
  
  
   
  
  

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** **************
  
  
  
   
  
  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told they would reimburse this shipping return expense.

  Business Response

  Date: 01/27/2025

  Hi *******,

  We genuinely appreciate your feedback and are sincerely sorry to learn about the challenges you've encountered.
  
  After conducting a comprehensive review of our records spanning the past six months, we regret to inform you that we have encountered challenges in locating your previous communication and specific order details.
  
  If you have purchased from FJackets, please contact us at ************************************ and provide precise details (Order Number + Email id used to place order) of your concerns. Ensuring a tailored and effective resolution aligned with your needs is our top priority.
  
  Your feedback is invaluable to us as we continuously strive to improve our products and services. We genuinely value your trust in FJackets, and we are fully committed to ensuring that your experience with us is nothing short of exceptional.

  Thank you.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a jacket on June 05 of 2024. I returned the jacket on or about 7-16-2024 because of poor quality and size issues. It was purchased through ******* ****** refunded the original price, however since the company never refunded fjackets ****** is charging me again for $174.I cannot reach fjackets by phone to resolve the issue. Hence why I'm reaching out to the BBB. REGARDS, *********************** ************ ************************************************

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with fjackets on January 3 **** I paid them $199. they sent me the jacket I didn't like the fit so I sent it back on January 7 for a return. I was told in order to get the new jacket then I had to pay an additional$40 I paid that on January 13,****.. After that I just been getting the run around.. I've enclosed my email messages between fjackets and myself. As of yet I still don't have my jacket and or my $239.00 That is alot of money for them to try and keep. Please help me resolve this problem Thank You *********************

  Business Response

  Date: 02/07/2024

  Dear *********************,
  
  We sincerely apologize for the inconvenience you've faced regarding your recent order with FJackets. Your feedback is incredibly valuable to us, and we are committed to resolving this issue promptly.
  
  We are dedicated to rectifying this situation and regaining your trust in our service. *********************, one of our dedicated representatives, has already reached out to you with the necessary details. She will remain available to address any concerns you may have until we achieve a satisfactory resolution.
  
  Please know that your satisfaction as a valued customer is our top priority, and we are fully committed to ensuring that you receive the level of service you deserve.
  
  Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work towards resolving it.

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a coat in December, but was not issued a refund as of yet. I have reached out to fjackets, but there has been no response.

  Business Response

  Date: 02/10/2024

  Dear *********************,
  
  We sincerely apologize for the inconvenience you've faced regarding the refund for your recent order. Your feedback is incredibly valuable to us, and we are committed to resolving this issue promptly.
  
  Upon reviewing our records, it appears that while earlier queries were addressed by our customer representatives, we have been unable to locate recent communication regarding your refund. Nevertheless, we want to assure you that the refund has already been processed from our end.
  
  However, we understand the importance of clarity and timely resolution. *********************, one of our dedicated representatives, has already reached out to you with the necessary details regarding your refund. We kindly request you to connect with us as we are fully committed to ensuring that you receive the level of service you deserve.
  
  Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding as we work diligently towards resolving it.
  
  Regards,
  FJackets

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23,2023 I purchased 4 jackets. They were delivered to my home. Out of 4 jackets I picked one. I put in a request to return three. I was sent a return label to return the items. On October 7 2023. I returned them through **** In the original packaging. F Jackets refunded me $184 to my account. That was the agreement for one jacket. I contacted them about the other two jackets refunds. They said the have not received them as of yet. After several days I requested an update on the other two jackets. Their reply was that they still have not received them. They looked into it and said they they should have been three separate labels for each jackets.But they only sent me one label. I used that label for all three returns. I contacted them again and told them that there was only one label. The said they would investigate into it. They contacted me and said they found the other two jackets. I also sent them a copy of the receipt from ****They said it would be **** business days to receive my return. I waited 10 days and still no refund. I contacted them again and they said 4 to 7 business days. I contacted them again. They stopped responding to **** replied back again and told them I want my refund for full price paid plus taxes with in 4 days or I would file a complaint with the BBB. I still have not had a response so Im following through with my action.I was working with ********************* with the customer support team. support ************************** . All I am asking for is my refund for two jackets in the amount of $368.00. Which was the agreed amount.Thank you,*****

  Business Response

  Date: 11/30/2023

  Dear *********************, 
  
  We extend our sincerest apologies for any inconvenience you experienced with your recent purchase at FJackets. Customer satisfaction is paramount to us, and we deeply regret any dissatisfaction caused.
  
  In addressing this matter, we've allocated our dedicated representative, *********************, to oversee your case personally. **** is committed to understanding the specific issues you've encountered and is diligently working towards a swift and satisfactory resolution. 
  
  We genuinely value your patience and the opportunity to rectify this situation. She will be reaching out to you promptly to ensure that your concerns are fully understood and resolved to your satisfaction.
  
  Thank you for bringing this to our attention, and we are fully committed to making things right for you.
  
  Regards,
  Team FJackets 

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  I have received the email. I truly believe theyre sincere about the refund. I believe there was confusion with both parties. There was a lack of communication and responsibility. I received my refund today 12/1/2023. 
  Fjackets has a great company and products.

   I request that this complaint NOT go public.

   I really appreciate the BBB for the Mediation of this complaint.

   Im Grateful that the process was handled with respect and civility.

  
  
   
  

  
  

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two FJackets about two weeks apart. Both Medium and I followed the size chart provided by the company. Both jackets are of v similar style (both"motorcycle style jackets") so a customer would expect a similar fit. First one was fine and fit was as per the sizing chart and I had no issues with it. The second one I purchased was a completely different size with a poor quality zipper, ****** large arms (wider at the upper arm and longer) and the black finish was unfinished with patches of lighter shade on multiple sections. The zip is difficult to close.All photos were forwarded to FJackets showing above issues. The neck is also tiny and cannot be closed. See image with closed neck on right. I'm avg build @170lbs. Neck on the first jacket was fine Here is where my issue came about: I attempted to do a return through their site portal "Flexi Returns" and had initially selected the option for a full refund. To try and convince the customer to do an exchange instead (their wording is really tricky), they say "we will offer you "an immediate $10 refund plus an exchange jacket of your ************* plus a pre-paid return label. If you don't select this and proceed with the full refund option, the wording is different implying the customer would have to cover cost of shipping through a carrier of their choice. I foolishly selected the exchange option for a different jacket as I'm sure many unfortunately have. The following morning I got a notification that my exchange was approved and they are telling me I must pay for return shipping for my original jacket. I am not. This is a scam and you're taking advantage of customers.I want to return this jacket and have my refund issued. I'm not returning it because I just didn't like it. I was sold an unseen jacket that is defective and a completely different size and fit. The *********** are ridiculous. You also state on your site that you're BBB accredited. You're not.The support email isn't responding to my emails.

  Business Response

  Date: 11/11/2023

  Dear ***********************, 
  
  We sincerely apologize for any dissatisfaction you may have experienced with your recent purchase. We acknowledge the discrepancies in the sizing and quality of the second jacket you received.
  
  We are actively investigating these issues with the help of the earlier shared images, and our management team is working diligently to ensure the accuracy of our sizing and the quality of our products. Your detailed feedback is instrumental in this effort.
  
  Regarding the return process, we apologize for any confusion caused by our wording. Rest assured, we are committed to resolving this matter to your satisfaction.
  
  As a BBB-accredited company, we take our commitment to customer satisfaction seriously, and upon reviewing your case, it has come to our attention that your query has been answered earlier. However, our Customer Support Representative will personally reach out to you again to address your concerns.
  
  Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
  
  Warm regards,
  Team FJackets

• Initial Complaint

  Date:07/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 leather coats at a charge of $1079.00. I went to the sizing chart to make sure that I get the right size best size is a 44 so I chose the three XL but when I spoke to them to verify the size she told me that they build the jackets a little bit larger anyway for extra room so I asked her to drop it down to am XL.I had done this way before where they were prepared to ship I got my first jacket today its a three XL not anything that I asked to be sent to me upon that order my entire body will fit inside just one jacket I cannot wear it and its a waste of my money I sent them several emails to get them to respond to me about changing the order I did it over emails and they sent me order verification to make sure that I was still one of the jackets I said yes I just need to get the size corrected and now theyre starting to send me the jackets I have not received two they are both huge on me theres no way that I can wear them and they will no longer respond to me when Im asking them to change the size on all of the remaining five jackets that Ive ordered to a large . If theres anything you can do to help me get this done because they wont speak to me anymore and *** had a lot of money tied ** in this but I want the jackets. When you receive the jackets theres nothing in them that says returning the item so I cant even send them back because I dont know where they come from theres no phone number attached to the information that I have found and theres no phone number on any of the bill of ladings that are on my boxes when I receive them. So my ability to read get a hold of them to correct this order person to person is not available. I want my jackets I was very careful to order exactly what I wanted and I thought I had covered all my bases we emailed back-and-forth for weeks but now theyve gone back to the original order not excepting any the corrections that I had asked them to make so I have a pile of leather I cant wear.

  Business Response

  Date: 07/20/2023

  Dear Concern.

  The customer is already in contact with us, and we have processed the exchange order for the items as requested by the customer and have also amended the sizes accordingly for the unprocessed order. The file is attached for reference.
  

  Regards

  Team F Jackets

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I am very pleased with this outcome and will continue to do business with FJackets !
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a jacket on Feb 25, 2023. I was contacted by the company the day after to confirm my size, and upon consideration I asked them to size up. I was asked to confirm the change, then zero responses afterward. I tried calling, emailing every day, and the order on their website still shows the previous size and no movement -- but they happily charged me anyway. I am not sure I can even get a refund for a product that never even shipped, because their "cancel order" page doesn't exist. Considering how hard it has been to get a response to my emails and calls, it's likely they will not do anything, and I'll be out $208 for nothing. They keep sending automated replies they will respond, but never do.

  Customer Answer

  Date: 03/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************