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Business Profile

Online Retailer

Klynu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 dresses (2 sizes same dress). They took 1.5 months to arrive. They didnt seem to look like the picture and looked terrible on me. I wanted a refund for the cost of the dresses 70+tax. They said theyd give me $15 and asked me to keep them. Thats the cost of the ridiculous shipping they charged me

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from online company Klynu for $50 which included shipping. The dress does not fit well so I contacted them for return and shipping instructions. They told me to keep the dress and they would refund me $11, then $23 and then $28 and I would absorb the cost for shipping. I just want my $50 back. The website does not state that they dont accept returns only that the shipping label has to be authorized.

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some clothes from Klynu Clothing online and the clothing is terrible. The poor quality, color and material is not what was shown in the photos. When I asked to return the clothing for a full refund, they offered me a $15 refund, I spent $132.27! How can I get a refund? Also, how is this company allowed to sell in the **?

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is a copy of my last email to the company...Ive sent several emails and the only response isbe patient!Please refund my order!Here is the ************ is not great (or even good) service!I placed this order on 12/12/23 (see attachment). You sent email saying it was shipped on 12/22/23 (10 days after order placed!). **** has no record of it actually being shipped (see attachment).Now its been 23 days since I ordered, missed Christmas giving, you state I should have it in **** days!!!!!

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to contact **************** about a return. I have not been able to reach these people after several attempts, following their instructions. Mist of my e-mails come back failure to send using their email addresses. I would like a phone number so that I could speak to these folks about a return. I need a return confirmation number and an address for returns. Please help!

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attn: Better Business Bureau,Good afternoon my name is *************************** and I am writing to complain about my experience with a purchase at Klynu. I placed an order online on April 7th 2023 for a blouse and a dress, I wasnt given a confirmation email so three weeks later ( April 26th) I inquired about my order and said if it hasnt shipped please just cancel the order, I was annoyed that I was never sent an confirmation email. On 5/1/2023 I received an email asking when I placed the order and for a order number. On May 4th I was sent an email asking for more time as one item was ready and one item wasnt. At this time again I said no thank you please just cancel the order. I then received an email on May 6th saying due to some reasons the processing time was delayed and my order was just shipped even though I had asked twice to cancel the order. I sent back that I had asked to have it cancel and was told it was already sent and they sent me a **** form saying currently Awaiting Package. I finally receive the package on 5/16/2023 and the dress is way too big and the blouse was not as described so I asked for a return I didnt receive a response so I asked again on 5/19/2023 They asked me why I was returning and I told them and I even said they could keep the shipping cost I had also filed a complaint with Paypal and they sent me back an email on 5/23/2023 saying they had given me a refund to give it a few days, I did also ask for return instructions which I have never received. I received an email on 5/24/203 that said **** ******** ** ******* *** ****** *** *** ****** ****** ** ******* ****** ****** *** *************** *** **** **** ****** *** **** ******* ** ** *** *** *** ******* ***** *** At this time paypal closed the case because I did finally receive the merchandise. So I told them that the case had been closed and I wanted a refund minus shipping and please send return instructions and I let them know that I would be contacting the BBB. So on 6/1/2023 I received and email telling me that they gave me a refund and to give it a few days, I did and never received a refund I did reach out again and they said again that there system failed.I have attached all the email correspondence and I am aware that I will never see a dime of the $92.87 but I felt that I did indeed need to complain. The items hadnt shipped and they could have just cancelled the order but instead lied and said it was shipped when it wasnt. I was concerned when I didnt receive the order confirmation and with good reason as it turned out. I am not one to complain but felt their threating manner needed to be reported. I will definitely stick with ordering through Amazon going forward.Please see the attached emails as proof and I can forward them on as well.Thank you for reading my complaint and have a great day!

    Customer Answer

    Date: 07/18/2023

    At this time, I have been contacted directly by Klynu regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     Hello I attached the only email I was sent there has been no other contact from them

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

    Customer Answer

    Date: 08/12/2023

    Better Business Bureau:

    At this time, I have not been contacted by Klynu regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This began with an order for 7 dresses on March 7th for a purchase price of $303.After finally receiving my order on March 31st, I tried to return 3 of the dresses, like I would to any other normal store which has a 30 day return policy, which this store advertised. They would not accept the return but offered me $66 after haggling with them for days. After wearing me down and deciding my time was not worth the hassle, I acquiesced.Then after wearing two of the dresses I actually liked, they were of such poor quality when I washed them, they both became unwearable again (picture included that I sent to them and their response)I still have two dresses I have not washed yet because I am afraid I will never be able to wear them again either.I would like to now return all seven dresses and receive a full refund and have them word their misleading return policy to match their true return policy.Also their advertising lists a ************** businessbut I see here a NY address.

    Customer Answer

    Date: 06/25/2023

    Better Business Bureau:

    At this time, I have not been contacted by Klynu regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/24/23. Ordered a shirt from *********. Received order confirmation. 3/1/23. Received shipping notification with a different order No. and **** No. 3/20/23 Received another tracking information. None of the tracking links exist. The **** no. doesnt find anything. On the Klynu website I entered the order nos. And got no response. The Contact ** link was inoperable. I tried searching service.********* and got pages of results only one of which went back to Klynu. ******** there took me back to where I had tried all the previous actions. I am beyond frustrated.

    Customer Answer

    Date: 05/22/2023

    Better Business Bureau:

    At this time, I have not been contacted by Klynu regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered clothing from this company and the sizing was completely off. I attempted to exchange and return the items and their response was to try and negotiate a price and me keep everything and they send new items that I wanted exchanged. The stipulation was that I pay for shipment upfront through a suspicious method. After multiple emails I became frustrated and distrustful of the company and decided to return everything and get a full refund. I mailed the items back 6 weeks ago, and still no reimbursement from them. Also no response when I reached out for status of the refund. They are a scam company.

    Customer Answer

    Date: 05/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by Klynu regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inordered two dresses online from the site that says made in *** ************** and 100% refunds within 30 days. The dresses came and one that looked like a beautiful embroidered linen dress on the advertisement was see thru thin as a pillowcase with blurry sublimation printing on it not an embroidered design. The other dress said chambray and came and is a strech polyester and the seams were all seperating. I called for refund address and after asking multiple times they sent an email saying the cost to return is too high and offered me $25. I paid $81.65. I want my money back in full, these dresses are unwearable and subpar. I filed a claim with paypal and then the company offered me $35 then $41. I need a full refund annd just want to return the dresses and now they are ghosting me.

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