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Business Profile

Online Retailer

NY Watch Lab Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

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Complaint Details

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  • Initial Complaint

    08/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    On 8/08/24 at about 5:20pm I walked into the store interested in a rolex watch offered to me at the price of $12,500. They were closing for the day as they close at 6pm. I proceeded to wire them the total of $12,500 but was not able to take the watch with me as they stated the wire would not be received until next business day. I called them the next day 08/09/24 at 1:52pm and apologetically requested that the money be given back as I changed my mind. At first they were cordial but then not the original salesman ***** but another gentleman was aggressive and offensive. They are refusing to give back full funds and charge a restocking fee first of 20% which according to them was a policy and then after couple of messages back and forth they lowered to 10% when the watch was never taken out of store or delivered to me. There is no restocking fee visible in store or disclosed to me . They never even gave me a receipt for the sale. The only transaction made was the wire transfer which they received but I was never given or received the merchandise. Therefore a full refund should be issued without a restocking fee.

    Customer response

    08/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

    Business response

    08/29/2024

    Hi a refund has been sent back to the buyer after some conversation 

    Thank you 

    Customer response

    09/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Because of your involvement was the only reason the seller made partial refund, due to his stalling I miss my payment and was penalized for it...

    I need full refund for this to be resolved.

    Thank you

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** *****




     

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 7

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

55 W 47th St Ste 480

New York, NY 10036-2878

Visit Website
(347) 256-3893

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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