Business ProfileforPaint by Numbers

On 12/23/23 I ordered two 16x20 Paint by Number kits: Colorful Cats and Colorful Cat Abstract. The order was received and my husband and I attempted to use the kits. Neither kit contained enough paint to finish the projects. I emailed the company four times asking that they provide additional paints for both projects. This was their automated response: "thank you for your message.Our experience has shown that the colors supplied match 99% of the selected design, since each color is produced individually here by a completely automated process. If a color is missing or the wrong color has been delivered, please let us know the exact number (preferably with a photo of the canvas + the correction image + the color) of the color. We will then take care of your concerns. Thank you very much for your efforts."Their response had nothing to do with my email that was simply asking for more paint since the paint that was supplied was not sufficient to complete the projects. After this one email, they have never responded to any of my additional requests for support. I have asked that they either send more paint or refund my money since the projects cannot be completed with the miniscule amount of paint provided. This is obviously a scam company that has no interest in standing behind their products and providing the necessary paints needed to complete the projects.