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Find a Location

Paper Planes has 1 locations, listed below.

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    Business ProfileforPaper Planes

    Online Retailer

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    540 W 26th St Fl 6, New York, NY 10001-5504
    BBB File Opened:
    10/3/2018
    Alternate Business Name
    • Paper Planes IP Holdings LLC

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/02/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I the customer, having purchased a total of 5 shirts - 3 on sale and 2 at regular price, is attempting to return the 2 shirts bought at regular price. Paper Plane is not adhering to their return policy and falsely claiming that these items were final sale.I have the right to exchange or return items within a specified timeframe, as per Paper Plane return policy. However, Paper Plane is refusing to honor their own return policy by falsely labeling the 2 shirts bought at regular price as final sale.I am facing difficulty with Paper Plane's return policy, as I am attempting to exchange or return the 2 shirts bought at regular price. Despite the absence of any indication on the order summary or product page suggesting that these items were final sale, Paper Plane is refusing the return, citing them as such. This s a violation against customer's consumer rights.As a consumer, I have the right to be informed accurately about the return policy. Paper Plane's failure to provide clear and transparent information regarding the possibility of returning or exchanging the 2 shirts at regular price is a violation of those rights. The order summary and product page, which play crucial roles in conveying this information, do not indicate that the items are final sale. I trust that Paper Plane values its customers and strives to maintain a fair and transparent shopping experience. I hope that we can find a satisfactory resolution that upholds my consumer rights.Thank you for your attention to this matter. I look forward to hearing from you soon.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Whitnie G

    1 star

    12/29/2023

    I bought a $60 dollar hat for my husband for Christmas. Tried to return it but was told it was final sale. The final sale notice was not clear on the site. You have to click on a drop down menu to see it.What kind of scam are you running?? Other reputable vendors put final sale on the main page so customers know what they are getting into.

    Local BBB

    BBB Serving Metropolitan New York

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