Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled subscription but keep getting product and being billed ****** Juat want this to end

• Initial Complaint

  Date:12/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order in September of 2022 that was a one time order only. I then received a notification from my bank that I was charged another order at same price of ****** on 12/20/2020. I did not agree to this recurring order. I had to contact my bank and will have to seek legal action if this is not rectified. I tried contacting the business at the number provided on their website ************ seven times over a few hours to no avail as the number had said to contact them during business hours and then immediately disconnected. I tried calling from 10:30 am to 1:30 pm central time so it was well within the business hours they suggested on their outgoing message.

  Business Response

  Date: 01/06/2023

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***********************, ordered a ********************** product on September 20, 2022, and the ordered product was shipped and delivered shortly thereafter.  Pursuant to the subscription program to which ****************** affirmatively agreed when ordering, another order occurred on December 20, 2022.  In response to *** ******** communication, we stopped his subscription going forward on December 20.  
  
  As a courtesy, we have refunded ****************** the charge of $125.76 for the December 20 order.  It may have taken up to ten days for the refund to appear in *** ******** credit card account.
  
  Given this refund, we consider this complaint to be closed.  
  
  Shapiro MD

• Initial Complaint

  Date:11/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for one 3 month supply August 6, 2022. I double checked the order because I was trying the product for the first time and would not agree to an automatic refill for such an expensive product that contains drugs without trying it first. I have medical and law degree, so I read all of the information carefully. I got a confirmation for my "order" not for a "subscription" or "orders." The product was awful. My hair fell out and broke off. My heart rate increased. I experienced palpitations. My scalp was sore. I did not plan on reordering and had not even used two of the three months of products. I had no plans to reorder any of it. Then, completely unexpectedly, I had a charge on my account for another $186.00 on November 8, 2022. I notified my bank and ShapiroMD immediately. My bank canceled my card because I believe it was a fraudulent charge. However, ShapiroMD responded that I had agreed to a subscription and they would not cancel or refund the charge. They also told me they would not pay to have the product shipped back to them if it had already left their premises. I have requested that they refund me multiple times today, but they come back with the same answer saying it was in their terms and conditions "on the checkout page." It was not. Absolutely not. And if it was legitimately on there, it should have also been in the description of the product. I have only once before been fooled by an automatic charge and was careful to read everything. I have now read multiple complaints from others who have had the same problem with ShapiroMD charging them for automatic payments they have not authorized. This is apparently an ongoing situation and an ongoing case of fraud by ShapiroMD. I would like to be refunded the $186.00 and, if necessary, the postage to mail the products back to them if they have been shipped. Please followup on this so that I can get my money back and so that this does not happen to other potential customers.

  Business Response

  Date: 11/22/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, first ordered a prescription Shapiro MD product on August 6, 2022.  A subsequent order was made on November 6, 2022, pursuant to the Terms to which ************************ affirmatively agreed when making the first order.  An email was sent to ************************ on November 1 previewing the upcoming charge.  
  
  On November 9, 2022, we refunded ************************ for the full cost of the November 6 order.  We also have ended Ms. *********** ongoing subscription, so ************************ will receive no additional charges from us.  It may take up to 10 days for the refund to appear in Ms. *********** credit card account.
  
  Given this refund and cancellation of the ongoing subscription, we consider this complaint to be closed.
  
  Shapiro MD

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are multiple complaints of the same issue submitted to the BBB. Its time to have this business under investigation for bad business/fraudulent practices. I wanted to try their product, so I placed an order. When I went to their site there were two options, a cheaper option where you agree to sign up for recurring subscription another full price option that is supposed to be a one time purchase. I thought went with one-timeoption as most people filling these types of complaints probably did. The trick is that when you place an full price/one-time-order, they still sign you up for recurring subscriptions (when I talked to their customer service the representative told me that it is written on their terms (small print) that you will be signed up for recurring orders and the only way to cancel is by calling them). So, people think that they purchase a one-time order, however, you actually signed up for a recurrent subscription even tho your paid full price to not do so. If you dont check your emails constantly, bank account and/or you moved, they will continuously deliver their product and charge your credit/debit card without you knowing. When you call, they tell you that you agreed to the recurring subscriptions by accepting their terms (even if you went with the most expensive option to not be under their subscription). The only way to recover your money is by you shipping back the product to them and make sure they receive this (you also have to pay the shipment back); so, if you moved and not longer live there and/or if youve traveled outside of the country (which is what happened to me), then there is no way to get your money back. They are willing to refund you only 75% of your money without the product that you didnt know you were authorizing to be charged to your card. This is clearly a way to fraudulently trick the customers into getting them to sign authorizations for them to continuously charge their bank account. I want a full refund.

  Business Response

  Date: 09/27/2022

  Re:  Complaint ID ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***********************, first ordered a ********************** product on August 14, 2022.   Pursuant to the terms and conditions to which ****************** affirmatively agreed when making his first order, a second order was made on September 14, 2022.  We sent ****************** an email on September 9, 2022, containing information about the upcoming order.  
  
  ****************** called us on September 14, 2022, after the second order was made and the product shipped, and we canceled his subscription going forward as a result.  As a courtesy, we have now refunded his September 14, 2022, order.  It may take up to 10 days for the refund to appear in *** ******** credit card account.  
  
  Given this refund, we consider *** ******** complaint to be closed.  
  
  Shapiro MD

• Initial Complaint

  Date:06/28/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel because I didnt know I was gonna have to buy and pay monthly. I also talked to me doctor and she request that I do not use these products because of all my medical issues I have. I also live on social security and really cant afford every month paying a large amount of money. Like I said I thought I was buying only 1 order. Please help me cancel this subscription, thank you

  Business Response

  Date: 07/18/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *************************, first ordered a ********************** product on February 10, 2022.  An additional order was made on May 10, 2022, pursuant to the subscription to which ****************** agreed when making her first order.  
  
  As a courtesy, on July 13, 2022, we refunded ****************** the cost of the May 10 order.  It may take up to 10 days for the refund to appear in *** ******** credit card account.   
  
  Considering this refund, we consider this complaint to be closed.    
  
  Shapiro MD

  Customer Answer

  Date: 07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have trie several times to cancel this subscription including speaking to someone on the phone and I continue to be charged.

  Business Response

  Date: 07/11/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***********************, first ordered a ********************** product on March 22, 2022.  Several additional orders were made over subsequent months pursuant to the subscription to which ************** agreed when making her first order.  
  
  The final order was made on June 27, 2022.  That same day, we canceled **************** subscription going forward.  
  
  Considering this cancellation of **************** subscription, we consider this complaint to be closed.  Given that ************** is a long-time customer, we are prepared to offer a significant discount if ************** wishes to continue with us.  
  
  Shapiro MD

• Initial Complaint

  Date:06/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to cancel the subscription with Shapiro MD, by calling their phone number, which is the only way they offer to cancel. I have wasted several minutes each time waiting to speak to someone with no success. I am starting to think this is part of a strategy - making it impossible to cancel by not answering phone. Seems others have had same terrible experience with this company according to BBB. Please help.

  Business Response

  Date: 07/02/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *********************, first ordered a ********************** product on February 18, 2022.   Additional orders were made on April 18, 2022, and June 18, 2022, pursuant to the subscription to which ************ agreed when making his first order.   
  
  Regarding ************** attempts to cancel his subscription, our records reflect that ************ attempted to call ** on June 20, 2022, but our office was closed that day due to the Federal holiday.  According to our records, ************ called ** next on June 28, 2022, but the call disconnected after approximately 15 seconds.  ************ reached us through a second call on June 28, and we canceled his subscription during that conversation.     
  
  Considering this cancellation of ************** subscription, we consider this complaint to be closed.  
  
  Shapiro MD

• Initial Complaint

  Date:05/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to cancel the subscription by calling their phone number, which is the only way they offer to cancel. I have wasted several minutes each time waiting to speak to someone with no success. I am starting to think this is part of a strategy - making it impossible to cancel by not answering phone. Seems others have had same terrible experience with this company according to BBB. Please help.

  Business Response

  Date: 05/24/2022

  Re:  Complaint ID # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *********************************, first ordered a Shapiro MD product on February 12, 2022.  Pursuant to the subscription to which he agreed when making this order, another order occurred on May 11, 2022.  
  
  We understand that ************************ unsuccessfully tried to reach our offices and he could not get through.  We regret this occurrence and work to ensure that we are responsive to our customers.  As a courtesy, we canceled *** *********** subscription on May 12, 2022.    
  
  Considering this cancellation, we consider this complaint to be closed.    
  
  Shapiro MD