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Business Profile

Online Retailer

US Beauty Bazaar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey I try to make a order yesterday and like before it never works with my card every time I try to order no body will help me at all nobody returns my email or calls which they hate to pick up I'm a buying customer from ************************** why nobody cares about my problem I'm having it never takes my card i got a pic what it says when i try to order telling me my card couldn't be verified try again i got money on my card can sum one be nice and help me plz or unblock me or fix!! Your website it keeps saying that plz fix your payment method n write me back I don't know whats the problem the pic is after i try to pay with my card it said that in the pic why it act up bfore a month ago my card works now it do plz help me or can u guys try to do PayPals or something

    Business Response

    Date: 10/17/2023

    Dear Customer,

    Sorry for the inconvenience caused, as we aware that you are one of our old customer, the reason for recent declining transaction from payment gateway as follows

    Transaction Status:  Declined  (Authorization with the card issuer was successful but the transaction was declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface.).

    Hope you can place the order by fixing the above error, please let us know your concern with *******************************

    Regards

    Customer Service

    Customer Answer

    Date: 10/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because 

     Hey I'm not a Old!! Customer I'm one of ur best customer from a long time customer mean but anyways fix the website my address is correct!! And zip code is correct!! Everything is it is on u guys end why u going to say that for do u got proof on that after I'm a long time customer plz just fix the website ok so it want be a problem it's so hard for u guys to reply back why is that and another thing u guys carotone black spot corrector check the bottom of the jar and look for B.S.C original that's the real one cuz i been ordering from u guys in the past and sum of ur jars say it! Sum don't!! That mean it's the fake!! Cuz I saw a ******* video on it I sent u guys a message about that threw the website nobody got back to me on that cuz I love Carotone black spot corrector all I use on my face can u guys check all of them and watch what I tell u! Not being rude at all I care about that cream alot can u plz check them n look for only at the bottom of the jar B.S.C original that's the real one u will thank me later and if u do thank me plz send me 10. Carotone black spot corrector too! Ok lol just letting you no 10 free ones and for the jar the body cream carotone the real body cream of carotone the expired date need to be going upward not straight across cuz I got one here I buy from usbeautybazaar.com ur site it's a fake and it was different I buy back then from u the cream inside the jar big no to goopy it post to be thick cream just like the face cream post to be thick I only got two jars with B.S.C on it that's it the other 2 .jars don't say it and they feel different more like watery like cream now I get it what they talk about on ******* big time plz check the creams and jars and watch what I tell u about it the face cream u will thank me later if u do decide to thank me i like free carotone black spot corrector check the jar and two free carotone body cream the jar thnk and  plz fix that website too so i can order plz its not on my end 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller sold me bad expired product. I took pictures and sent to the seller informing about it February 9th 2023. Since then they have not addressed my concern every time I have written. I have also tried calling them on ************** and they don't answer the phone. I have waited patiently for 3 months thinking they will get to me and compensate me. I have attached evidence of contacting them and pictures of the product. Today I have decided to file a claim against them to refund me.

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Lighten Up Plus from Global Beauty Bazaar on October 24, 2022. I also paid $8.00 to receive the items in 3 days. I received the product on November 1, 2022. It was only one enclosed. The package was wet. I opened up the product box and the product were open. Half of the product was gone. I emailed the company immediately with pictures of packaging and product amount. I have given them more than 7 days to respond, and I haven't heard from them. I asked them to send 2 unopened and full jars of Lightened Up PLUS or send me a full refund of $59.98. I also requested a refund of $8 to expedite order. I tried to call the number on site but not a number that is answered.

    Business Response

    Date: 11/11/2022

    Dear Customer,

    Apologies for inconvenience, we would like to inform you that we did not receive  any complaints from your email, as we do not have that product in stock, we initiated the refund, hopefully you will receive your amount within 24 hours

     

    thanks for contacting us 

    GBB(Global Beauty Bazar)

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2022 I ordered from US Beauty Bazaar I received my order on July the 28th, 2022. I was sent the wrong item so I contacted them on Aug 1st and let them know I received the wrong item and wanted to return it. They sent me a link to do the return, but I couldn't process the return because the system stated that my order # ****** was not in the system. I contacted them to let them know this and asked how should I proceed and to date I have not gotten a response.

    Business Response

    Date: 08/09/2022

    Dear customer,

    sorry for the inconvenience 

    we have sent again return label to your email as attachment 

     

    Please find the attachment and return the products once we receive we will process the refund 

     

    Thank you 

    Customer Answer

    Date: 08/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:06/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order few weeks ago and I received my order but all the five carotone cream Dark spot corrector were ***** color which mean they were bad. I did everything to reach the company but they do not respond to emails or calls which is very disrespectful to customers. I also order the extreme glow body wash which I started using today and it gaves me red spatches. I need the company to contact me as soon as possible because I need my money back. Thank you

    Business Response

    Date: 07/05/2022

    Dear Customer,

    We would like to inform you that, we have sent your replacement on 06/29/2022, hope you received your shipment 06/30/2022 12:51 P.M., please find the tracking link for your reference,
    *****************************************************************************************************************************************************

    I have attached Proof of Delivery for your reference, please let us know if you need more support

    USbeautybazaar

US Beauty Bazaar is NOT a BBB Accredited Business.

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