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Business Profile

Online Travel Agency

Flight Fares

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told that they cancelled my Jet Blue flight and issued me a credit to be used for future use of $486.40 they sent me a contract and then told me I needed to pay a cancellation fee and took my credit card info to charge me but then never cancelled my flight so Jet Blue is telling me we were a no show and forfeit any credit? So now it looks like I am out the $486 because Jet Blue does not recognize this company and they never did cancel anything. When I call the company at the number I used ************ and ask them the name of this company he hesitated then said fares match according to the contract they sent me the ** address is out of ********** *************  this is definitely not a legit business and seems to be operating under multiple names

Flight Fares is NOT a BBB Accredited Business.

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