Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LAZ Parking

  333 W 39th Street, Suite 602 New York, NY 10018-1377

• 

  LAZ Parking

  247 W 46th St New York, NY 10036-1439

• 

  LAZ Parking

  8 John Walsh Blvd Peekskill, NY 10566-5330

• 

  LAZ Parking

  89-14 Parsons Blvd Jamaica, NY 11432-3872

• 

  LAZ Parking

  839 6th Ave New York, NY 10001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laz parking is a corporation the employer I work for uses. Parking fees are pre taxed out of my paycheck. The parking monthly pass is out of each individuals pocket. It is paid monthly through the laz parking website. They provide a barcode sticker for the windshield but the staff attendants used hand written numbered tickets. Although it is valet, there is a wait line for up to 20 minutes sometimes at peak hours. In addition to these delays, some of the attendants disregard anything that is told to them including if you have a valid pass in a valid location. In the beginning I was being charged a few times because the valet parking attendant said my parking pass was not current or it is older style. I had paid a monthly fee so this would keep me exempt from the daily regular park rate of $15 unlimited. I took (unpaid) leave from work. This means I do not visit my employer to visit or work a shift. I communicated several times with the bookkeeper *********. She keeps sending me invoices and billing me for 3 months I am not there. Despite what I say. Eventually I communicated with the manager and he stated he needed an approval from **************** *** had a lot of damages and vandalism type incidents leaving this garage facility. If I try to complain Im told its not their responsibility even if the attendant makes a mistake or doesnt fulfill their job responsibilities. In December 2023, I had missed some days. I do not have autopsy set up on this account. There was a saved credit card. Someone initiated and processed the $100 monthly fee. This was disputed as unauthorized. *** had fraud on several accounts and compromised passwords ever since this unauthorized transactions. The staff there are obviously not checked thoroughly enough if they are extended employment by going through personal valuables of people and messing with vehicles things. The valet means the staff holds the key during the entire 7.5 shift. The hospital does not allow employees to check

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for reaching out to us. 

  Pertaining to past due notices/collecting payment: As per your employer, write offs or credits for your parking are not allowed without approval from your HR department. Without their approval or notification, we continue to send past due notices in order to collect outstanding payments. The proof of leave supplied did not account for the 2 months prior to that period, which were unpaid. 

  Regarding unauthorized transactions- we are fully PCI compliant, thus we do not have access or visibility into your credit card information. 

  If you have concerns regarding vehicle damage, the location manager that you have previously communicated with can assist in getting this rectified by investigating the situation further, and a claim would need to be filed.

   

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I park at the lot near ****** 15 for work every day and always pay for the day rate. As a regular paying customer, it is extremely frustrating to work until 5:15 one day and return to find a $96 parking ticket. The day rate is about $8, and adding just one extra hour increases the cost to $18. This is particularly disappointing because the location is very convenient, but I can no longer justify parking here if it means getting tickets for working a few minutes late. I've also reached out to them multiple times, but their response time is incredibly slow, and they haven't provided any solutions. Several of my coworkers have experienced similar issues, so I wanted to bring this to everyone's attention. Overall, this situation is very frustrating, and I cannot continue parking here under these circumstances.

  Business Response

  Date: 04/02/2025

  Hello ******,

  I'm sorry to hear of your troubles parking in the **************. I have heard a similar issue with another ****** in that lot. After considering the situation, we have implemented a 1 hour rate for $5. I will go ahead and void citation ************* for you as well. Feel free to reach out with any questions you may have, as I am the manager of the lot.

  **** ******* - *********************************** ************

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation we parked at the LAZ parking lot (*******************************************). Despite prepaying $16.65 for 2 hours of parking from 1-3pm and leaving at 1:55pm, we were issued a $60 fine from LAZ parking at 1:03pm. We have an email confirmation (#*********) and our bank account was debited for the $16.65 parking fee. We attempted to contact LAZ parking many times to get the $60 fine cancelled. Yet, were met with false promises and no action.

  Business Response

  Date: 04/17/2025

  Hi there, thank you for bringing this to our attention. The customer has been reimbursed, and we apologize for the inconvenience. Thank you.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report damage sustained to my vehicle while parked at your location at **************************************************** on March 12, 2025. I am also requesting reimbursement for the cost of repairs.I parked my vehicle, a black **** with NJ license plate ******, at approximately 10:15 AM and retrieved it at approximately 6:30 PM. Upon returning home, I discovered fresh and distinct damage to the drivers side door. Prior to parking at your facility, the vehicle had no damage, as confirmed by my personal security footage.I immediately attempted to contact your location and, after multiple calls, finally reached an employee named ****. He informed me that he could not comment on the damage and that I would need to visit the location in person to file a report and have pictures taken. However, I am unable to return to *** for the next 3-4 weeks. I requested that **** review security footage to determine what occurred, but he refused.I have since obtained a repair estimate from a local body shop, totaling $2,200. I am attaching photos of the damage for your review. Given that the damage occurred while my vehicle was in your care, I expect LAZ Parking to take responsibility for the costs incurred.Please advise on how to proceed with filing a claim for reimbursement. I request that you promptly review the security footage from March 12, 2025, during the hours my vehicle was parked at your facility and provide a resolution. If this matter is not addressed in a timely manner, I may be forced to escalate the complaint through legal channels.I appreciate your prompt attention to this issue and look forward to your response.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment regarding my recent experience with valet parking at ************ (******************************************************) from 2/13/25 - 2/16/25. I am requesting a full refund of $48.91 due to the unacceptable service and extreme inconvenience I experienced. Upon my return, I followed the proper procedure by texting the designated number at 1:32 AM, notifying the valet service of my imminent arrival. I received a response stating that my vehicle was being prepared for pickup. However, when I arrived at the parking garage, I found the gate closed with a note directing me to an alternate entrance, which was also inaccessible. I spent over two hours in freezing temperatures circling the mall, trying to retrieve my vehicle. Eventually, I encountered a Tangram condominium employee who assisted me by granting access to an elevator leading to the garage. However, upon reaching the garage, I found the entrance locked. To my disbelief, I then discovered the Laz parking attendant asleep in a vehicle. After knocking and calling out for several minutes, I finally startled him awake, at which point he begrudgingly unlocked the entrance. Instead of acknowledging the situation or offering assistance, the attendant immediately began demanding payment, despite my having prepaid. To make matters worse, my car had not been prepared, warmed up, or moved from its original valet spot, contradicting the message I had received. When I requested his name, he aggressively snatched my valet ticket from my hand and turned his name badge around, demonstrating unprofessional and discourteous behavior. Customers should never be forced to wander in extreme weather for hours or wake a sleeping attendant to access their vehicles. Given the clear failure of service, I believe a full refund is warranted. Additionally, I strongly recommend that Laz Parking review this employees conduct and consider better protocols for late-night operations to prevent this from happening to others.

  Business Response

  Date: 03/06/2025

  Good morning, 

  Thank you for reaching out to LAZ parking, we spoke with ****** via email and we issued a refund for the amount that was charged. 

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:y

   
  Yes, I in fact spoke with two supervisors regarding this matter. However, to date, there has been no refund issued to my account. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 04/10/2025

  Hi ******, 
  

  Can you please give me a call tomorrow. I want to make sure this gets handled. My phone number is below. 

  ***** 

  ************ 

   

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently parked at this garage and their shuttle service is not reliable. Upon return I texted them and was not picked up and was ignored after providing them my luggage terminal and people.. I believe I deserve some type of refund for the horrible service I received, I know I'm not the only one because I've read many complaints about this.

  Business Response

  Date: 02/03/2025

  Thank you for reaching out to us at LAZ Parking, we are sorry to hear about your experience. Can you please provide which location this was at, as well as a picture of the receipt/ticket so we can identify the transaction that this is regarding. 

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Attached is the original confirmation with the business address located in ******. This is not a complaint about the service the service was but however the shuttle was unreliable both to and from the airport. If you advertise shuttle it should be reliable 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *******
  
  
  
  
   
  

  Business Response

  Date: 02/10/2025

  Hello, 

  My apologies for the experience you recently had using the shuttle. Unfortunately, our company does not operate the shuttle. I can see if it's possible to refund you one night of parking for the inconvenience. Can you please reach out to me at ************. 

  Thank you, 

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21 we entered the ******************* parking garage at 1.41pm. We then exited at 12/22 at *****pm. We were charged a fee of 43$, which was way over the posted rates. We find that theres a discrepancy in pricing and would want to move to resolve that. Our ticket number was ********

  Business Response

  Date: 12/31/2024

  See below Explanation reference to ticket #********:

  The ****** came in on 12-21-2024 at 1:41pm and exit on 12-22-2024 at 10:09pm a total of 32 Hours and 28 Minutes (please see attached ticket information back up in attachment 1,2 and 3). see below charge breakdown:

  - For the first 24 Hours = $23 (see attachment #4).

  - For the next 8 Hours and 28 Minutes reminder of the stay which it full under the up to 12 Hours rate do to the faced it is over the 4Hours and below the 24 Hours cost for the 8 Hours and 28 minutes = $19 (see attachment #4).

  The total of the Entire stay as per the explanation above for the 32 hours and 28 Minutes= $42 (see attachment #4).

   

  Thank you. 

   

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking spot at *************** **************** garage from Sept 28th - October 5th and was charged to my card more than double the upfront price I was shown on the screen when I clicked the pay button.I called the LAZ parking contact us, spoke with *******, and she verified the rates align with what I was originally shown and instructed me to request my refund for the difference in costs to the specific location email. I have done this and gotten no response. This is practically fraud? Its like if you signed to pay $90 at a restaurant and then they just charged you $197 with absolutely no mention!I am simply seeking a refund of the price difference from what I agreed to transact and what I was charged.

  Business Response

  Date: 09/26/2024

  Hi, a refund request was submitted, and the customer will be refunded.

  Customer Answer

  Date: 10/09/2024

  I waited to see if the resolution was successful till I picked up my car. The business did NOT properly resolve my issue. While they did issue me the required partial refund like they mentioned in the reply, in the process of doing so they entirely cancelled my reservation/deleted the ** code from which to exit the garage. When I tried to drop the car off, I had some difficulty as the drop off ** code had been cancelled prompting me to send this email to LAZ:  
  
  
  "Hi, 
  I have just dropped the car off at the garage. I was not sure whether an attendant would be working during the weekend so I street parked during the weekend and entered the garage today morning. 
  
  
  I was issued a partial refund for an overcharge yet my entire reservation and ** code was accidentally marked as cancelled so I had to explain in detail the situation to the attendant to be let in.  
  
  
  Due to this I am outlining the situation to make sure everything is communicated clearly - 
  I had only requested and was issued a partial refund, thus I have already paid LAZ parking the displayed rate on the app in exchange for a spot in the garage. 
  
  
  I will depart the garage sometime on Saturday October 5th and I do understand that my rate does not include any in and out privileges prior to that. 
  Best, 
  " 
  
  
  I got this response from LAZ. 
  
  
  
  "Good afternoon,
  
  
  Thank you for clarifying the situation for me. We apologize because are experiencing a technical glitch in our system where the price displayed is not the correct one for the time parameter however at this point the financial aspect has been taken care of for this reservation. During the day of departure, you will be permitted to exit with no issues. I feel this is important for future use in case the glitch pops up again. The final charged price is the correct one for the dates selected. Our marketing team is aware of the glitch and they are working to correct the issue. As far as the in and out privileges, in order to have that you need to reserve a 30 day pass or longer for your reservation. Please reach out if you have any additional questions."
  
  
  Fast forward to when I try to exit the garage Saturday afternoon. 
  
  
  When I (a young professional with the entire email thread I have had with LAZ corporate) went to the garage, the garage attendant would not bring my vehicle to me (to exit the garage) without me showing him the ** code (cancelled) or some ticket (which I was never given when I dropped off the car due to the cancelled ** code situation). He was insistent that I was trying to rob a car and proceeded to ignore me and just walk away while I was talking to him if I could not provide him with the ** code. 
  
  
  
  The LAZ attendant stated that I could be a stranger trying to steal someone's car at least 5 times. The assertion was frankly ridiculous because I could tell him my license plate, provide him an inventory of every single thing in the car, my registration/insurance in the car would have matched the ** I was showing him, and also if he just bothered to look up my confirmation code from my initial booking with LAZ instead of ignoring me, he would have been able to see that I had paid and it was in fact my vehicle. 
  
  
  After ~30 minutes with no success talking to the attendant, the issue was only resolved after I was like, "well I will have to call the cops now, because at this point, LAZ has my key, my vehicle (I could see it in the garage), has taken my payment, and will not return my car to my possession so if anything, it seems like you guys have stolen my car!".  Finally the attendant brought my vehicle and I was permitted to exit the garage. 
  
  
  All of this after LAZ corporate emailed me saying "During the day of departure, you will be permitted to exit with no issues."
  
  
  This was literally ridiculous. Not satisfied with the resolution. Wasted so much of my time.
  
  Best, 

  Business Response

  Date: 10/24/2024

  Manager **** ***** spoke directly with customer to resolve issue. We discussed the incident in detail and a full refund for the transaction was offered to and accepted by customer ****** *******. A check for the remaining amount was sent to customers address given in the attached email photo. ****** agreed to confirm receipt of the check once it arrives.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm looking to file a second complaint against NYCHA LAZ parking. I've been trying to get in touch with a representative for almost a month, but my calls are ignored, and emails go unanswered. It's incredibly frustrating trying to resolve an issue that's been pending for so long. Their voicemail says they'll contact you by the next business day, but that's just not happening. NYCHA pays this company to handle tenant parking requests, and it's becoming a real hassle to reach them. I'm escalating this to higher-*** now.

  Business Response

  Date: 08/22/2024

  Tell us why here...Good afternoon,
  
  We would like to apologies for all the delays during the process, I have sent to your email a temp permit for you to print and start parking in the space, you will receive the original permit on the mail within the next couple of days.
  
  Once again apologies and thanks for your patience and support

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a note with a detailed description of the problem. IN a nutshell LAZ Parking which administers parking for the **************** has assigned my reserved parking spot to another person under false pretexts. LAZ PArking is not neither answering my calls nor returning messages or responding to my emails.

  Business Response

  Date: 08/01/2024

  Good afternoon,

  As per NYCHA rules and regulations NYCHA reserved the right to make changes in their ground, unfortunately and due to a necessary roof replacement project, that would affect the parkers safety, we had to reuse the parking space to accommodate the parkers accordingly.

  Customer Answer

  Date: 08/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [It is very apparent that LAZ parking has neither read my note nor seen the attached photographs. There is no repair work being done in the parking lot. How has my parking spot been given to someone else to use on a temporary basis? Why am I not being able to park while someone else has been given the spot on temporary basis.  If there is apparent danger for me to park why does this not apply to the car that has been given temporary parking rights in my spot]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  There is nothing in the ***** rules which allows you to give my parking spot to anyone else even if it is on a temporary basis.  I have read them before I started this process.  Regarding your claim that the resident who you have allocated my spot to is handicap that is not the case.  See the photo o the windshield which is attached to this response. Also, why did you not allocate any of the empty spots to this person.  There are 2 spots which are never used in this lot.  And why are you issuing a refund after the fact.  Why are you not issuing the prorated refund upfront.  I want my spot back

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2024

  Good afternoon,

   

  NYCHA reserved the right to make any necessary changes in their grounds, unfortunately due to the need to accomodate a resident with a higher category than yours it was decided to make the changes upon project completion you will receive a prorated refund for the time the lot was not used.

  thanks for reaching out to us