Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used wow payment for about 5 months. They promised me free clover flex machine and 3% credit card processing fee but I got charged for the machine and told me rebumrse money but didn't refund me for 4months and fee was not 3%. They added 3% on total and charged 3% already added fees and some other extra fees. I returned machine and wanted to close account but i still getting charge for clover machine for 2months . Wow payment is not close account for clover so I tried to cancel myself i found out wow payment signed contract used my name with clover 36months so I couldn't cancel it. I have been texting and calling wow payment but they are not fixing and refund money for few months.
Business Response
Date: 03/15/2024
We apologize for the inconvenience and would absolutely want to have this resolved for you ASAP. Someone from our team will reach out and resolve this for you.Customer Answer
Date: 03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I need to open the case. I'm still waiting for woe payment for solution.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Business Response
Date: 04/15/2024
Our team is still working on the case.
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