Complaints

This profile includes complaints for Coty Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coty Inc. has 13 locations, listed below.

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  Coty Inc.

  350 5th Ave Lbby 17 New York, NY 10118-0125

  
• 

  Coty Inc

  2518 Cox Mill Rd Sanford, NC 27332-7744

• 

  Coty Inc.

  9531 W 78th St Ste 140 Eden Prairie, MN 55344-3856

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  Coty Inc.

  9531 W 78th St Ste 140 Eden Prairie, MN 55344-3856

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  Coty Research & Development

  410 American Rd Morris Plains, NJ 07950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Philosophy Unconditional Love purple body wash from Walmart.com This was a tobacco scented product and it made me respiratory sick ?? it was a bonus size product Large ($40.00)Also upon reading the ingredient label I noted there was toxic ingredients. This product is not safe and should be taken off of shelves

  Business Response

  Date: 01/16/2024

  We will have or team reach out to the consumer.

  Thank you.

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [the chemical ingredients were harmful to my health is there any point in time you will update them to safe/environmental friendly natural ingredients that give no reaction]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 01/24/2024

  Consumer has been contacted and has only complied with filling out our adverse survey. We have reached out to her twice for additional information with no response. Our next follow up is set for 2/8/24. Once an adverse related event is made known to us, we have a timeline and guideline to follow.  Hopefully she will respond to our next communication with us.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from Philosophy on 10/30/22 under the advice from Philosophy that I would receive 20% off my order by signing up for emails and texts. The code provided by Philosophy did not work- even with the option to copy from their link. I emailed Philosophy straight away after the purchase and was advised by ***** at their customer experience center that the code was not applied and that they could not make any changes. That is a shady business practice. I have then sent an email inquiring if the product could be returned since Philosophy does not want to honor their own promotion- to which there has been no response. Now today, 10/31, Philosophy is emailing me that if I spend $75 that I get 30% off using the code TREAT. Um, they never gave me the first promotion, then state they cannot fix it, why would I order again?

  Business Response

  Date: 11/01/2022

  We are having our team reach out to the consumer to discuss a resolution.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me over $39 for a product or service that I did not order or receive. I want this refunded now.

  Business Response

  Date: 08/10/2022

  We would need more detailed information regrding what the charge was for. We do not see this person in our CRM as an active consumer.

  Thank you

• Initial Complaint

  Date:05/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the *********************** Stripless Wax in April at the ********* in *********** for $8.47. I just opened it today and the container was half full. I knew there was not enough because it did not take nearly as long to heat up as others I purchased and the amount in the new container is basically the same amount of my old ones.I called the number on the box and spoke to ******** She said we dont fill the containers up all the way, so it does not bubble over during the microwave. That makes sense but clearly that is not the case because it is half and nowhere near overflowing. She had me text my pictures to her at ************, which is actually Clairol. She said she looked at them and that is all they put in the container.I asked to speak with her supervisor. She called her ******** but ******* said her name was ***** when I asked for clarification. Maddy said it was the normal amount and she assured me there was **** oz when she looked at the picture. I asked how she knows the exact weight from just looking at it. I also asked if there are any errors during packaging that has ever happened, and she said there has been but she can tell by looking at it that is not the case. I was wondering how many photos of this product she has looked at. Maddy refused to allow me to speak to her supervisor and told me she was the highest level she first said she was not authorized but then she said she was not required to do that. I asked for the supervisors name, and she said she could not give out the personal information.She said I had to mail the package back and they would examine it. That is how they handled product complaints even if you weighed the container and it was less than **** oz. I asked if she worked for *********************** and she said she did. She would not tell me what location the call center was, or her operator number and she did not give me a complaint ticket.I think they were making a joke of me.

  Business Response

  Date: 05/31/2022

  This is not the experience we want our consumers to have. We will be issuing a refund.

  Thank you.

  Customer Answer

  Date: 06/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As of 6/7/22 no refund has been provided nor has a call from management been received aside from the department supervisor who originally refused to refund.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 06/09/2022

  The consumers PayPal refund is in the process of being completed. This should be finalized by Monday, June 13th. I have personally verified this information.