ComplaintsforCoty Inc.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Philosophy Unconditional Love purple body wash from Walmart.com This was a tobacco scented product and it made me respiratory sick ?? it was a bonus size product Large ($40.00)Also upon reading the ingredient label I noted there was toxic ingredients. This product is not safe and should be taken off of shelves

  Business response

  01/16/2024

  We will have or team reach out to the consumer.

  Thank you.

  Customer response

  01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [the chemical ingredients were harmful to my health is there any point in time you will update them to safe/environmental friendly natural ingredients that give no reaction]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  01/24/2024

  Consumer has been contacted and has only complied with filling out our adverse survey. We have reached out to her twice for additional information with no response. Our next follow up is set for 2/8/24. Once an adverse related event is made known to us, we have a timeline and guideline to follow.  Hopefully she will respond to our next communication with us.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a product from Philosophy on 10/30/22 under the advice from Philosophy that I would receive 20% off my order by signing up for emails and texts. The code provided by Philosophy did not work- even with the option to copy from their link. I emailed Philosophy straight away after the purchase and was advised by ***** at their customer experience center that the code was not applied and that they could not make any changes. That is a shady business practice. I have then sent an email inquiring if the product could be returned since Philosophy does not want to honor their own promotion- to which there has been no response. Now today, 10/31, Philosophy is emailing me that if I spend $75 that I get 30% off using the code TREAT. Um, they never gave me the first promotion, then state they cannot fix it, why would I order again?

  Business response

  11/01/2022

  We are having our team reach out to the consumer to discuss a resolution.

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company charged me over $39 for a product or service that I did not order or receive. I want this refunded now.

  Business response

  08/10/2022

  We would need more detailed information regrding what the charge was for. We do not see this person in our CRM as an active consumer.

  Thank you

• Initial Complaint

  05/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the *********************** Stripless Wax in April at the ********* in *********** for $8.47. I just opened it today and the container was half full. I knew there was not enough because it did not take nearly as long to heat up as others I purchased and the amount in the new container is basically the same amount of my old ones.I called the number on the box and spoke to ******** She said we dont fill the containers up all the way, so it does not bubble over during the microwave. That makes sense but clearly that is not the case because it is half and nowhere near overflowing. She had me text my pictures to her at ************, which is actually Clairol. She said she looked at them and that is all they put in the container.I asked to speak with her supervisor. She called her ******** but ******* said her name was ***** when I asked for clarification. Maddy said it was the normal amount and she assured me there was **** oz when she looked at the picture. I asked how she knows the exact weight from just looking at it. I also asked if there are any errors during packaging that has ever happened, and she said there has been but she can tell by looking at it that is not the case. I was wondering how many photos of this product she has looked at. Maddy refused to allow me to speak to her supervisor and told me she was the highest level she first said she was not authorized but then she said she was not required to do that. I asked for the supervisors name, and she said she could not give out the personal information.She said I had to mail the package back and they would examine it. That is how they handled product complaints even if you weighed the container and it was less than **** oz. I asked if she worked for *********************** and she said she did. She would not tell me what location the call center was, or her operator number and she did not give me a complaint ticket.I think they were making a joke of me.

  Business response

  05/31/2022

  This is not the experience we want our consumers to have. We will be issuing a refund.

  Thank you.

  Customer response

  06/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As of 6/7/22 no refund has been provided nor has a call from management been received aside from the department supervisor who originally refused to refund.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  06/09/2022

  The consumers PayPal refund is in the process of being completed. This should be finalized by Monday, June 13th. I have personally verified this information.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently received two emails with separate coupon codes to use on the ************** website. Nowhere in the fine print does it say new items are considered promotional and excluded, but the code did not work. When I contacted the company, all they would say was that it was excluded. This is false advertising and I would like them to honor the code and change their wording from this point forward.

  Business response

  02/14/2022

  We do not have any record on file that she contacted Coty regarding her issue. We will pass the complaint along for proper handling.

  Customer response

  02/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company claims they never received any correspondence from me, however I have four emails and two ******** messages from Philosophy (which is owned by Coty, **** that say otherwise. I have also called customer service and after I was hung up on, I was told that they record all messages and would look into the call, so they have a record of that phone call as well. 

  Their response also does not address my complaint at all. They are not honoring two separate coupons for "40% off sitewide" and "35% off sitewide" which do not list any restrictions for the product I am attempting to purchase with it. They are also not allowing use of points from their rewards system for the same reason, but also fail to provide the reason in any documentation or define their terms. They claim "New!" equals "Promotion" however, nothing on their website or in the fine print of either coupon or rewards point usage states that. They do list another similar product under the exclusion, which begs the question - why would they list that one and not the one I am trying to purchase if both are already "promotional" items like they claim? This is all very misleading and false advertising. 

  Thank you for looking into this further. 
  *****

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  02/18/2022

  Our team is looking into this and the consumer will be contacted.

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Clairol nice n easy black/***** hair dye that says on the box it washes out in 28 days and it's semi-permanent. I was trying to find the right color for me so that worked. The color came out pitch black and will not rinse out, it's been over 4 months. My hair is falling out from all the clarifying shampoo to remove the dye. This hair color is not semi-permanent, it is permanent. This is false advertisement. I need to cut my hair super short to get out the damaged black hair and color correction needs to be done. This is going to be very expensive. I am requesting a FULL REFUND to fix my hair, that includes the cut and color correction.

  Business response

  02/08/2022

  Coty no longer owns Clairol products. We have sent this information to the ***** team for handling.

  Thank you.

  Customer response

  02/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] Coty is forwarding the complaint to ***** and now I must wait to hear from them as they now own Clairol products. Issues has not been resolved.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Customer response

  05/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I purchased temporary hair dye that was supposed to wash out according to the box but never did. I contacted clairol and did everything they asked but the color would not come out. After waiting three months I finally cut 18 inches off my hair, bleached the remainder hair and finally dyed it back to my original color. The cost for bleach and dye was $330 which clairol agreed to pay me on March 9th 2022 (ticket #****). I was informed the check would take 4-6 weeks. After 6 weeks I called and was told the check would ***********-8 weeks and to call back in two week. I called back in two week and they asked me to call back again in a week. I waited two more weeks and called back and someone finally decided to take action. I was told the check would be canceled and reissued but it would take another 6-8 weeks. I have been victimized enough by this company. I am asking for the check to be reissued in an expedited manner taking no more than two weeks period. I also urge this company to educate their employees on adult apologies. Everyone at this company apologized for my feelings but not their actions. My feelings are my business and nobody else's. Backhanded apologies makes me feel like I am dealing with a narcissistic child. Please educate your employees on sincere apologies, especially making products that ruin hair with false advertisement.

  Desired Outcome: $330 in a timely manner (less than two weeks), the cost to restoring what is left of my hair

   

  Sincerely,
  ******* *********
  
  
  
  
   
  

  Business response

  05/17/2022

  Coty no longer owns Wella. I have passed the information along to the Wella team for handling.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩