Pet Day Care
DogmaThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have tried calling multiple times to get a call back from the manager/owner and I get no response. My dog was picked up at this establishment on May 14th in the morning after an overnight stay. When I got home from picking him up, I realized the bottom of his left his ear was covered in dried blood as well as the right side of his neck. I called immediately and the front desk worker told me that it was a Frenchie dog who had its nails cut and was still bleeding and not to worry so I just gave him a bath. When I washed him up, it was clear that is was not another dogs nails, but rather he has been bitten very badly and the dried blood spots on his ear and neck were deep wounds and the blood had been so caked on and dried up it seemed like it had been there all night long. Its been almost a week and the wounds have not gotten better, the skin is bubbled and hes been having diarrhea and throwing up for the last three or four days now. I have tried to call and get in touch with a manager and he will not call me back. I called my vet and they are also livid about it saying this is unacceptable behavior from a boarding facility and I need to bring the dog in to be seen asap. So on top of the $100 boarding bill I was charged to board him overnight that the Dogma manager has refused to refund me, now I am going to have to take him to the vet and be charged even more money to get him better. I am asking for the full refund from the overnight stay where he was wounded and also for our vet bills to be paid in full. I will never use this establishment again and I believe someone should be sent to look into what is happening over there and how are treating their clients when they are boarded. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.