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Find a Location

Manhattan Puppies and Kittens Inc. has 1 locations, listed below.

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    Business ProfileforManhattan Puppies and Kittens Inc.

    Pet Shop
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/7/2022

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Manhattan Puppies and Kittens Inc. offers doggie daycare, grooming and pet shop services.

    Business Details

    Location of This Business
    552 Columbus Avenue, New York, NY 10024-3405
    BBB File Opened:
    1/19/2016
    Years in Business:
    9
    Business Started:
    1/1/2015
    Business Incorporated:
    1/1/2015
    Accredited Since:
    11/7/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Ms. Deborah Koehle, Owner
    Contact Information

    Principal

    • Ms. Deborah Koehle, Owner

    Customer Contact

    • Ms. Deborah Koehle, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    Upon deciding to the purchase a puppy I was told that the puppy had all his shots and was healthy. I was told that if the puppy had any health concern within 14days or purchase, I was able to return the animal, get my vet fees paid or exchange the animal. I put a $1,000 deposit down on the dog as well as financed the other $1,200 through their financial company. Upon two days of having the dog I took him to the vet. The vet notified me that the dog had what appeared to be a falsified rabies vaccination and it also had an ear infection. After providing medical documents, the business is refusing to honor their contract by allowing me one of the three options above. The business only will accept the animal back if a letter from the vet that the vet notified me was illegal to write. I was asked to email documents to an email and never received a response. I asked to speak to a manager and a person in charge of claims to return the animal and was told that it was store policy that the persons whom handled claims were never going to call me. I asked if I could have them call the claims department while I was in the store and they refused and stated it was store policy.The vet informed me that the dog should have come with a good health record certified by a their vet which I did not receive upon buying puppy. Also, the vet whose license number on the rabies vaccination cannot be located via phone. I was exposed to a city crime by believing the puppy had all the shots but did not which could have been a fine as well as exposing myself and other animals. When questioned about the *** number on vaccination sheet I was told that they could just give me any tag number and it did not have to be associated with the puppy. I also researched that the financing company used is fraudulent and known for scamming persons out their money. I also suffered a great deal of emotional stress due to this ordeal leading to hospitalization.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kata B

    1 star

    11/15/2023

    I specifically asked how many Raggamuffin kittens they had at this location and the price. They told me they have multiple and the average price was $1200. I spent 4 1/2 hours commuting from ******** to ******** to find out they only had one Raggamuffin kitten and it was $4000. Talk about a bait and switch. Highly recommend that everyone avoid this location, which Im not sure, but might be a Puppy Mill on top of their bait and switch tactics.

    Local BBB

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