ComplaintsforPfizer Inc.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They have been manipulating the coronavirus and the flu, changing it so that they can make money from selling vaccines. This company needs to be shut down.

  Business response

  02/14/2023

  Thank you for your question in regard to how Pfizer conducts research in the ongoing development of the Covid-19 vaccine. You may refer to the statement issued by our company that you will find on the Pfizer website under News (Pfizer Responds to Research Claims | Pfizer). Fact-based information rooted in sound science is vitally important to overcoming the ******19 pandemic and Pfizer remains committed to transparency and helping alleviate the devastating burden of this disease.

  Customer response

  02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You're a scam of a company and caused the deaths of thousands.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  False advertising/Price Gauging Your Effident Tablets need to put a disclaimer: DO NOT USE TABLETS WITH PARTIAL DENTURER/THEY WILL WEAR AWAY/ EAT INTO/ RUIN My daughter's partial denture was ruined by soaking in the tablet. She called and asked for $***** refund. The Rep. wanted the TWO BOX NUMBERS and she only had one. They are making this too difficult. Her partial has been "eaten away" and she is asking for a $ ***** refund. In this COVID-19 Pandemic, WHO saves boxes?This is unacceptable. *****************************, age 78

• Initial Complaint

  08/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was prescribed Chantix and received my prescription on 6/24/21. I paid $483.67 for this medication out of pocket. In July of 2021, Pfizer issued a voluntary recall of Chantix in which my prescription was part of the recall. I contacted Stericycle, who handles Pfizer's recalls, in August of 2021 to execute the recall-refund process. All applicable forms and information were provided to Stericycle as requested. I have called both Pfizer and Stericycle many, many times and as of date, they cannot tell me when I should receive my refund. It has been a year since I requested a refund. This is unethical to keep my money when it is no fault of my own. My reference number with Stericycle is #********. I need help with receiving my refund.

  Business response

  08/18/2022

  Thank you for your inquiry. Pfizer QA was notified of the escalation on 08/18/2022. Pfizer has approved payment to you in the amount of $483.67 on 08/18/2022. A representative will be reaching out to you directly to confirm details.
  

  Customer response

  08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Per the attachment, Pfizer should contact me.  I have not received a call or any communication from them.  However, I did contact them on 8/22/22 and they pointed me to Stericycle.  Stericycle suggested I call them back in a week in which I plan to do.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  08/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Chantix has been recalled. Ive submitted all of my information and sent my pills back to their company before the deadline. Its been since February and months past the waiting period. Every single time Ive called them they transfer me to 5-8 different departments, they have no information on whats going on with the recall, the call gets dropped quite often or Im hung up on, and Ive had my case escalated 3 times now. I want my refund check from the recall and I want it as soon as possible. This is not okay how they treat people and have no information.

  Business response

  08/12/2022

  Thank you for your inquiry. Pfizer was notified of the escalation by our Third Party vendor on 08/10/2022.   Pfizer approved payment to you in the amount of $897.68 on 08/11/2022. A Representative will be reaching out to you directly to confirm details. 

  Customer response

  08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did leave out the fact that Ive made several phone calls to them, been transferred to many different departments, Ive literally gone in circles multiple times with them, Ive been hung up on many times even by supervisors while they put me on hold, nobody once ever had information for me, and they even told me that they have many other people in the same situation as me. Ive been waiting for months after the waiting period with multiple phone calls to see whats going on and have had three escalations made on my case without ever getting a response from them or resolution until Ive contacted the BBB. This company is very terrible handling their customers and really cause a lot of unnecessary grief for no reason at all. They need to clean their act up big time! I honestly will be satisfied once I receive my check in the mail, but until I do, I still highly distrust that this company will follow through after everything theyve put me through, and the many times Ive been lied to by them. Once my check is received and cashed, then Ill be 100% done with this terrible pharma company for good!
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

  Business response

  09/07/2022

  Thank you for your inquiry. Pfizer was notified of the escalation by our Third Party vendor on 08/10/2022.   Pfizer approved payment to you in the amount of $897.68 on 08/11/2022. Our Third Party vendor mailed the check to you on 08/30/2022 and called your number on record on 09/01/2022 to provide a status that the check had been mailed.
  
  

  Customer response

  09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that even though I finally got my check, this company was EXTREMELY TERRIBLE to work with. Ive had 3 escalations total, many many months past the deadline for recieving the check, and even the final time that they promised Id have it by, the check still wasnt even in the mail yet. Ive heard many other people are going through the same thing as me. Ive been hung up on, lied to, transferred so many times over the many months Ive been calling them! They deserve a bad rating regardless so they stop pulling these stunts on consumers! They need to clean their act up and get it together! Ive never had such a bad experience with a company in  my entire life!
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  01/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My daughter was switched to a medicine, provided by Pfizer, that included a co-pay assistance to offset the exorbitant cost. She now needs this medicine monthly. After multiple calls and emails begging for resolution as to the hang up on us receiving the funds to help pay for our medical bills, we have yet to receive ANY money nor ANY answers on how to resolve this. We are continueally forwarded to the supervisor who has made minimal effort to fix this and any effort made has still not equated to us receiving the promised co-pay assistance. The bills are coming and the co-pay assistance is not.Application for the program submitted: Early May 2021 After no response or documentation, I called July 19,2021 for status and they basically approved her then and there so nothing had happened prior to my call.I received the Approval letter aprox 7/30/21 and tried setting up her online account. It was missing her ID# on the card. The online account setup wouldn't work, so I called their helpline, they couldn't make it work so they escalated to the supervisor, who couldn't get it to work.I submitted her first claim 8/19/2021 for service date from June 2021, faxed and emailed to the supervisor as guided by the supervisor. No money receive to date I submitted her 2nd claim on 10/9/2021 to the fax # on the claim form asking for a manual check reimbursement due to the prior failures. No check to date.I called customer service again, early January, explaining it all again (at least a half dozen calls to them since July). they said payment is sent in an email. I check junk and regular emails *************, nothing indicated the such ever arrived.I have emailed the supervisor at least a dozen times since August asking for help getting me the money. She hasn't made an effort to reach out for months now.I am currently owed near $1,000.00 and will soon have another claim to submit to pay for bills on the horizon, then monthly here after.They are failing my daughter

  Business response

  02/08/2022

  Hello, 

  Thank you for contacting us regarding the customers concerns.  We researched the issue and determined the full amount of the approved claims was paid to the Smartcard, but the funds expired due to lack of use as the customer was expecting a check. The customer was contacted and the funds were re-loaded on the Smartcard and payment process was explained. The card was then used to pay the Healthcare provider for the copay claim amounts. Our program apologizes for any inconvenience and confusion related to the situation.  Please let us know if you need any additional information. 

  Regards

   

  - Pfizer ************************ Rep

  Customer response

  02/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received all funds owed.  I was connected to a very knowledgeable contact who has been diligently trying to work through the system issues to release the remaining funds owed, but until I have payment in full, this is not resolved.  

  Additionally, the companies response as to the problem oversimplifies the issues that culminated into where we are today and essentially imply it's my ignorance that I was not able to access nor efficiently or effectively receive the copay as promised.   Their system is not consumer friendly and if you don't do it in a perfect chain of events, it breaks down again. Which is why this is not 100% resolved yet.  With as much money Pfizer is made of, the software and support for this program is shockingly and frustratingly substandard.  Hopefully someone of authority can make this more consumer friendly , as it's hard enough to manage the disease this med is needed for but then to go through such length to use this system is not what a consumer needs to deal with.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  03/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   When I have the check in hand, we can then close this BBB case.  Progress has occurred.  Case pending receipt of the actual check.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  03/07/2022

  The Check has been received.  All past due monies have been received as well as a recent expense was processed expediently and accurately so seems like they have ironed out their issues.   Case can be closed.   THANK-YOU!!

• Initial Complaint

  12/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint involves two issues with the Pfizer Patient Assistance Program. One is the lack of processing of my application for the upcoming year 2021. This application had been completed for several months now and the application has not been processed. I have called about this application approx 10 times and nothing has been done even though Pfizer has stated they have all the information they need to process my application. The second complaint involves my last refill of my medication for the year 2020. This medication was mailed out by Pfizer on 11-8-21 and was returned back to Pfizer 11-30-21 (info verified by ***** This medication was returned to sender because Pfizer mailed it to the wrong address. I called and was told I would have to wait while Pfizer looked into this. It has been over a week since I spoke to a Pfizer rep. about this and I am out of medication. I told Pfizer I was out of medication and they did not offer any solution, other that wait while they looked into this issue.

  Business response

  01/04/2022

  Hello, 

  We apologize for the negative experience with our program.  We strive to communicate program requirements and changes as soon as possible. Please contact us at ************** for more information on further assistance.

  Thanks

   

  - Pfizer ************************ Representative 

• Initial Complaint

  11/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about July 28, 2021, I received a notice of recall for Chantix, after contacting the provided phone number I received a return kit for the defective/hazardous product. On August 14, 2021 I retuned the defective/hazardous product via *** (******************) which was received by Pfizer/Contractor on August 18, 2021. I have contacted both Pfizer and their contractor and waited the twelve (12) weeks but have yet to receive my refund (contractor reference number **********). As we have now past the thirteenth (13th) week I can only surmise that the reimbursement promised is a fraudulent scam perpetrated by Pfizer to reclaim their defective/hazardous and rob me the consumer of monetary compensation. I request your assistance in receiving my refund of $193.82.

  Business response

  12/06/2021

  Hello,

   

  Thank you for your inquiry. We are reviewing and fulfilling refund requests on a rolling basis,and are working diligently to ensure customers will be reimbursed for their claims. 

   

  Regards 

   

  - Pfizer Connect Customer Experience Rep

• Initial Complaint

  10/25/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  My son (********************* dob 4/23/2007) is part of the Pfizer encompass Co-Pay Assistance program. I rec'd a letter on 4/2/21 for an approved claim for $2,015.60 that was remitted to UVA hospital. Date of service of the covered treatment was 2/4/2021. The hospital never received the check; I called Pfizer on 4/27/21 and they stated that the check has not been cashed and to wait a bit longer. On 5/10/21 it had still not be cashed and the hospital confirmed that the mailing address was correct, so Pfizer stated that they would stop payment and reissue the check, stating that they would "re-process in 2-3 business days" and send a new check. My multiple calls to Pfizer are detailed below.6/17/21 - UVA Hospital has still not received the check. I called Pfizer and they stated that the check has just *** re-issued on 6/15 and mailed on 6/17. They also stated that the hospital Administrator had contacted them on 5/28 and updated the address, so that the check was now going to a different and correct address.6/28/21 - Ck #****** was received by UVA and processed. The amount was $927.06. This amount was $1,088.54 short of the originally approved claim amount. I was never notified that anything with the claim had been changed.7/19/21 - Called Pfizer encompass and transferred to ************ It was escalated to a supervisor, who stated that it should have been processed for the full $2,015.60 and that I should wait a week or two and they would get it re-processed.8/4/21 - no action or follow-up from Pfizer. Was told that **** was the ****** and she would follow up within ***** hours, which she did not.8/19/21 - Called again and was told that ******** would call within 24 hours. She did not.8/26/21 - Called and was told by ******** that it was processed incorrectly and should have been the full $2,015.60. Said that she would escalate it and I would receive a call in 72 hours. I did not.Calls again on 9/7/21, 9/14/21, and 10/25/21 with NO RESOLUTION. $1,088.54 is owed

  Business response

  11/03/2021

  Hello,

  Thank you for contacting us regarding the customers problem.  We researched the issue and determined the full amount of the approved claim was never received by the relevant provider due to administrative issues including a check that was lost in transit.  We have processed a check for the balance due and sent it directly to the provider.  The provider was also contacted to inform them the check was mailed and to let us know if they do not receive it. These actions hopefully resolve the matter.  Our program apologizes for any inconvenience and confusion related to the situation.  Please let us know if you need any additional information.

   

  - Pfizer Connect Customer Service

  Customer response

  11/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As of 11/8/2021 the check has not been received by UVA or posted to my account to resolve the outstanding balance. I was told by the Pfizer representative that the check was dated 10/31/21 and mailed on 11/1/21. It is now a full week later and it has not yet been received. Until the funds are received by the hospital, this issue is not resolved.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  08/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was vaccinated with a PFIZER vaccine at the ***********, ** ******* Pharmacy. I began suffering adverse reactions and after seeking medical attention called PFIZER to report. They told me the product I received was not a PFIZER vaccine because the lot number started with an F, not an E. They advised me to go to the ******* pharmacy and take photos and tell the pharmacist. The pharmacist quarantined the lot and spoke to PFIZER WITH ME confirming that it was NOT a PFIZER PRODUCT!!! I was then told, 3 hours later, by the pharmacist that PFIZER said it WAS a PFIZER PRODUCT. Why did so many people at Drug and Safety and Medical Information IN PFIZER tell me it was NOT a PFIZER PRODUCT? I then called PFIZER the next day and they told me IT WAS. THEY CAUSED ME HORRIBLE STRESS AND WORRY OR THEY HAVE LIED! All my friends have vaccine cards that start with an E. NO ONE HAS AN F. So what is REALLY going on?????

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