Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted BlinkRX 4 times since 1/20/25 to fill a prescription. Every single phone call was suspicious but I needed this specialty medicine and my optometrist recommended blinkrx. The first 3 times I called, I had to give them the same information regarding my insurance and each call *** acted like my previous call giving them the required information did not happen. 3rd call I pay for the medication and its been over a week and has not even shipped. 4th phone call they ***resentative said to give him a moment to check into the status then said is there anything else I needed. I said no, then he ended the call without actually answering my question or updating the status of my medication. I work at a pharmacy and I understand the process of billing shipping medication etc. This doesnt seem like a legitimate business but operating as a front to scam people for personal information including insurance and credit card.

  Business Response

  Date: 02/11/2025

  Hello *******,

  Thank you for reaching out.

  We appreciate that you brought this to our attention, as we value all customer feedback.

  We deeply apologize that you did not have a positive experience with Blink. 

  Im happy that we were able to resolve this matter.

  Please contact us directly at ************************************ if you would like to discuss this matter further. 

  Thank you for bringing it to our attention and we look forward to hearing from you.
  
  BlinkRx Pharmacy
  **************
  Mon-Fri 8am-4pm
  Saturday 9am-5pm
  ************************************
  

  
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a prescription of ********* from Blink Health on May 27th of this year, thinking I will just be charged $10 for my script. But what they failed to notify me was that it is a recurring purchase and that I have to pay $105 per month for the same prescriptions. I canceled the subscription that I didn't sign up for last June when I was charged. I wasn't billed for the succeeding months of July, August and September, until I was charged against total of $115 for the month of October, when I have clearly canceled my subscription.

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Blink Health LLC regarding complaint ID ********.
  
  Sincerely,
  
  **** *********
  

  Business Response

  Date: 02/10/2025

   Hello ****,

  Thank you for reaching out. We appreciate that you brought this to our attention, as we value all customer feedback.

  We deeply apologize that you did not have a positive experience with Blink. 

  Please contact us directly at ******************************* so we can investigate this matter further.  Thank you for bringing it to our attention and we look forward to hearing from you.
  
  Blinkhealth Pharmacy
  ************** ******* ******* ******** ******* *******************************
  

  
  

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *********
  
  
  
   
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purposely did not set up auto-refills as I am on a very, very tight budget. Blink RX autofilled the prescription without my authorization (in June) causing an overdraft fee in my bank account. When I called, they insisted I checked auto-refill (which I know I did not), and refused to reimburse the overdraft charges to my bank. They ensured me at that time auto-refill was turned off. I have now received ANOTHER overdraft fee at my bank from ANOTHER unauthorized charge from Blink. When I said I wanted to speak to a supervisor, they said there was no way to connect me. I said then have a department head contact me by 12:00. This was about 3 hours from the phone call. I did not receive a call. I called back, asked to speak to a supervisor or department head and was told the same thing. There is no way for them to send me to a supervisor. All I want is to not be charged for something without my authorization and Id like to have BOTH overdraft fees reimbursed to me ($29.90) as well as now being compensated for the hours I have wasted on this during my work days. Since they are not open after hours.

  Business Response

  Date: 02/11/2025

  Hello *******,

  Thank you for reaching out.

  We appreciate that you brought this to our attention, as we value all customer feedback.

  We deeply apologize that you did not have a positive experience with Blink. 

  Please contact us directly at ************************************ so we can investigate this matter further. 

  Thank you for bringing it to our attention and we look forward to hearing from you.
  
  BlinkRx 
  **************
  Mon-Fri 8am-4pm
  Saturday 9am-5pm
  ************************************
  

  
  

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  All I want is to be reimbursed the over draft charges they caused on my account at this point. This amount is $29.50 x 2 times. I believe once in June 2024 and once in August 2024. I refuse to spend even more of my time on this company as I have wasted HOURS already. If I were to add up how many hours, it would most likely be at least a days worth of pay to me, about $200. Not to mention the calls I am getting stating they are BlinkRX and to cancel everything I have to give them all my information when THEY are calling Me. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***** *****
  
  
  
   
  

  Business Response

  Date: 02/13/2025

  Hello *******,

  We value all customer feedback, both negative and positive. We deeply apologize that you did not have a positive experience with Blink.  

  When enrolled in our automatic refill feature, your medication will be shipped to you each month and will continue to ship your medication until youve run out of refills on your prescription or a request to cancel your enrollment is initiated.

  Prior to your complaint, you were informed by our management team that we were unable to provide a refund for your purchase made on 6/29/24 as you were enrolled in automatic refill, but as a courtesy, on 8/27/24 a refund was issued for the transaction that took place on 8/22/24 for the amount of $50. 

  Blink processes refunds immediately after a cancellation. While it may take up to 5 business days for your refund to appear on your payment method, refunds typically appear in 1-2 days.

  Thank you for your feedback and we apologize for your experience.

  Please do not hesitate to reach out if there is anything I can further assist you with.

  BlinkRx Pharmacy
  ************** ******* ******* ******** ******* ****************************************************************
  

  
  

• Initial Complaint

  Date:07/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a receipt that included the medication that I was paying for and getting a discount for included in a total price of $10 and their provider didn't think it was appropriate for me to be getting the medication even though I was already getting it from a similar service online It is a fraudulent deceptive practice and needs to be ended they took my money on purpose knowing that they were not going to prescribe me anything I think it might actually be a front for a scam

  Business Response

  Date: 02/11/2025

  Hello ******,

  Thank you for reaching out.

  We appreciate that you brought this to our attention, as we value all customer feedback.
  

  We deeply apologize that you did not have a positive experience with Blink. 
  

  Please contact us directly at ******************************* so we can investigate this matter further. 

  Thank you for bringing it to our attention and we look forward to hearing from you.
  
  BlinkHealth Pharmacy 
  **************
  ******* ******* ******** ******* *******************************
  

  
  

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broken tablet

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Blink Health LLC regarding complaint ID ********.
  
  Sincerely,
  
  ********* ******
  

  Business Response

  Date: 02/11/2025

  Hello **********

  Thank you for reaching out.

  We appreciate that you brought this to our attention, as we value all customer feedback.

  We deeply apologize that you did not have a positive experience with Blink.

  Our records indicate that this matter has been resolved.

  Please contact us directly at ******************************* if you would like to discuss this matter further.  Thank you for bringing it to our attention and we look forward to hearing from you.

  BlinkHealth Pharmacy
  ************** ******* ******* ******** ******* *******************************
  

  
  

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my refill on May 29. I got a "there's been a delay" after a few days. On Jun 7, there was no Rx and no texts about shipping. I called and they were going to "expedite" this. Expedite means nothing until I have the Rx in my hand. (No one called me as promised after every phone call.) On June 10 I called and was told it looks like nothing was done. They would "expedite" this. June 11 I called, was promised they would send me the tracking number, but I said no tracking number until it was shipped, after she told me the label had not been created. I checked my card and was charged on May 29 and June 10 for the same Rx. Everything I said was sent to someone else and not taken care of that time. June 12, still no shipping label, but the charge went through again! Wanted overnight shipping at N/C but sending ***** ******* 'm just an agent" with customer service is ridiculous. Someone needs to follow through with complaints. She said charges are pending. NO both have been posted, including the one on May 29. So, I ordered May 29 and they ordered June ************************************************ charged twice, charges not corrected after pointing out mistakes, and Rx still not shipped! Every agent I spoke with (5 total on 5 different days) were "expediting" and typing messages to supervisors, but nothing has been done to correct the charges or get my Rx here promptly after my request to ship overnight, besides all my wasted time!

  Business Response

  Date: 02/10/2025

  Hello **** ****,

  We appreciate that you brought this to our attention. We value all customer feedback, both negative and positive.

  We deeply apologize that you did not have a positive experience with BlinkRx.  

  Please be aware that, by entering into BlinkRxs terms of use, you authorize us to transfer your prescription to one of our pharmacy partners for fulfillment. 

  Our dedicated pharmacy team reviewed your order and due to the delay, they decided to have your prescription transferred to a different pharmacy partner to be fulfilled.

  We understand delays can happen from time to time, which is why we've implemented procedures when circumstances like this may arise.

  Our records indicate that a refund was issued on 6/10/24 for the transaction that took place on 5/29/24 and the payment method was rebilled once the transfer and order were completed on 6/10/24.

  Thank you for your feedback and we apologize for your experience. Please do not hesitate to reach out if there is anything I can further assist you with.

  BlinkRx 
  **************
  Mon-Fri 8am-4pm
  Saturday 9am-5pm
  ****************************************************************
  
  

  
  

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The original complaint was in June 2024. I received a call from the BBB in January. I thought this was in reference to my call in December 2024, to Bausch and Lomb/Meibo because in order to get this Rx, you have to go through Blink. NO OTHER MAJOR PHARMACIES, at least in the ****** area can get this product. I was trying to avoid BlinkRx with all the problems and called to find out about distribution. After 30 minutes and the companies' perceived concern, they said they would let me talk to someone who could help with finding the product locally. They connected me to BlinkRx. My conversations with BlinkRx are extensive and I had no desire to discuss this matter further with them. I did not make a complaint to BBB about Meibo's distribution and thought that was why BBB was calling and said I did not want to answer questions or discuss this further.

  I called the company to see about the distribution to local pharmacies because I was tired of dealing with BlinkRx. I was trying to get a refill, but BlinkRx changed the prescription to limit the timing of the refills based on the number of drops used, which in their minds extended 1 bottle to 2 months, instead of 1 month. (I use the drops 2 to 3 times per day, not the recommended 4 times per day). I tried to explain that even at the lower dose (fewer drops), the bottle would not last 1 month. They got the pharmacist on the phone that told me I was using it incorrectly and I had not read the directions. Yes I had read the instructions, but with arthritis and vision problems, squeezing the bottle till inverted, then releasing 1 drop, is not as accurate as they (BlinkRx) seems to think. They told me that my insurance would not refill this every month based on the directions, so they would not refill the Rx every month. I called my insurance who said I could refill it every month, and asked my insurance to call BlinkRx and tell them that I could get a bottle every month. 

  Yes, there can always be mistakes, but every encounter with BlinkRx (except for 1 call for 1 refill) has been met with resistance or promises of "expediting" the presented problem even though I would often have to call several times to get resolution for one problem. Yes, they reversed the original charges, but not after I saw 2 charges for the same prescription. After I saw the cancelled Rx in my BlinkRx account, I called to ask why it was cancelled, and why wasn't I informed and why did I have to discover this myself and then place a second refill request. The first ****** denied that it had been cancelled and it took some time to convince him that the order had not been filled. So, my original Rx request was delayed by 10 days. My credit card reflected charges for both the first cancelled refill and the second replacement refill (10 days apart) and until I told BlinkRx, those charges would have stayed because they were unaware of it.

  My next complaint was that BlinkRx changed the prescription refill authorization by deciding that my insurance would not fill it monthly. So this took more of my time, and more phone calls to both my insurance and BlinkRx. They have only contacted me by way of texts with reminders to refill.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  **** **** ***********************************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Added an unauthorized subscription fee to my December order. The fee is greater than the medication itself.

  Business Response

  Date: 01/16/2024

  Hello *******, 

  Our subscription membership helps you get the right clinical option and appropriate medication, automatically delivered to your door every month with a monthly subscription fee.

   Your subscription includes:
  * Free shipping and automatic refills of your prescription medication
  * Access to board-certified prescribers over secure online chat, every day
  * Easy online prescription renewals at no additional cost
  
  Our records indicate that you've utilized our Subscription feature for a few months now prior to your complaint. I can confirm the charge in question has been the same price charged to the payment method for several months now to provide access to the Subscription features.

  At this time you are no longer enrolled in the subscription membership, if you still have fills on your prescription, you can place an order at your own accord.

  As a courtesy, I've applied a $10 coupon to your account to use towards any future medication purchase's. Please note, the coupon can not be applied to any tele-health visits, only medication purchased outside of the subscription enrollment. 

  I hope this helps, please feel free to reach out to our dedicated patient support team at *************************************** or you can contact us at ************. We are open Monday-Friday EST time from 8am-4pm and Saturday from 9am-5pm EST time. 

  Thank you.
  

  
  

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband medication and went through the process of seeing one of their providers to get a prescription. The website says the prescription was sent to Blink Health. However, when checking the order status it says waiting for prescription. Tried contacting the company through email twice and have gotten no response. Card has been charged for the medication and nothing has been received. The company ignores any questions.

  Business Response

  Date: 01/16/2024

  Hello ****,

  We want to deeply apologize for the delay in our response concerning your husband's experience.  

  We've investigated the issue and have corrected the matter at this time. Outreach will be made to your husband concerning his consultation experience. 

  We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. As a way to show our appreciation for using our services, we've applied a $10 coupon to your husbands account to use towards his next purchase.
  
  We apologize again for your experience.  

  Thank you.
  

  
  

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date : 12/19/2023 Blink Health Pharmacy tried to double order my medication prescription before it was time for a refill. First of all I had NEVER signed up for auto refills.Today I received an email stating the following. We need further details from your doctor to proceed with your recent order. Our team has reached out to your doctor for the required informations no further action is required on your part.I called them and asked them about this...and after requesting to undo the auto refill...I asked them why did they put in an order when it was not time to refill my medication?The representative on the phone dropped my call.I tried calling back to their business number listed on the medication bottle **************** and the calls keep dropping.Obviously this is a corrupted business.Im asking the Better Business Bureau to deeply investigate BLINK HEALTH PHARMACY and its fraudulent business practices.

  Business Response

  Date: 01/12/2024

  Hello ******,

  We've investigated this matter and after further review, it seems that you were enrolled in the auto-refill when your order was made online on 8/18 through your account profile. I want to make you aware that  this feature can be turned off when placing an online order. 
  
  You are able to unenroll out of the auto-refill feature by sliding the toggle to off. This will deactivate your enrollment and you can place an order for the medication when needed.
  
  Please note, that BlinkRx sends notifications by text message and email to notify patients 5-7 days prior to orders being processed to make any updates such as: change of address, payment method updates or cancellation request. 
  
  Concerning the email received on 12/19/23, please accept our deepest apologies as this email was sent in error. The has since been corrected by our engineering team and no further information is needed from your Doctor. 
  
  Our engineering team has also investigated the complaint concerning our contact number ************** and can confirm that this line is working. To reach a dedicated agent for support or questions please select option 2 when calling the number and follow the prompts to be directed to the correct department for support.
  
  
  Thank you.
  

  
  

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The problem is that you auto refilled my prescription prematurelyand charged my credit card without my authorization. 
  

  In addition I want to make clearthat I do NOT want to my prescription to be on auto refill. 
  

  You should be aware that the algorithm in your system is producing multiple auto refills prematurelycausing multiple refills and charging customers without authorization. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 01/30/2024

  Hello ******,

  Upon reviewing your account, we can confirm that you have been unenrolled out of our auto-refill feature.

  If you would like to place an order for the next refill prescribed, you will need to login into your account profile to place your next order or you can reach out to one of our dedicated agents at ************ or ************ for assistance placing the Your medication have been shipped seamlessly based on how the prescription was written by your Doctor.

  Our auto-refill enrollment is designed to help support patients such as yourself with fulfilling refills that were provided by the Doctor. 

  BlinkRx notifications help keep patients abreast of upcoming refills prior to preparation, so they patients may have a chance to make any adjustments to their medication such as cancellations, address or quantity adjustments, or a refill date change of when the medication should be dispensed.

  We hope that every customer is satisfied with his or her interaction with Blink and has a positive experience. We're happy this matter was able to be resolved in a timely fashion by our dedicated Patient Support team.

  Please do not hesitate to reach out if there is anything I can further assist you with.
  
  Thank you.
  

  
  

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my auto-refill of a prescription I have because they send me one every month and now I have way too many. I cancelled it last month through my account online. I received an email today saying they need further details from my doctor to proceed with my recent order. I did not place an order, and I didnt authorize an order. I tried calling them, but the number they have listed on their app and the number they send me via text when I have placed previous orders are out of service. I finally found one that works, but Ive been on hold waiting to speak to someone for *********************************************************************************************************************** like something to be done about this, and for Blink Health to contact me. They should not be permitted to unilaterally decide to place an order on my behalf without my consent and authorization. Also, Im not sure why they are even reaching out to my doctor. Even if I did place an order, my prescription is valid, and I have 3 refills remaining. This is really shady. I shouldnt have to waste this much of my time because of their mistake.

  Business Response

  Date: 01/24/2024

  Hello *******,

  Thank you for reaching out.
  
  Our Support team has investigated this matter and has concluded that the email sent to you was in error and no medication was shipped without your authorization. 
  

  Additionally, our Technical Support team has confirmed that the number listed on our Blink app as well as the number listed on our text message notification are operational.
  

  As we attempt to get to every customer as quickly as possible, some customers may experience higher than normal wait times due to high call volume.
  

  We want to deeply apologize that you did not have a positive experience with Blink. In the case that does not happen, which we understand will happen from time-to-time, we want to learn from those experiences to improve the customer experience for all future customers.
  

  We appreciate your feedback, and hope that we can service you in the future.

  Thank you.