ComplaintsforB & H Photo-Video, Pro Audio

Photography Equipment

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/27/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed order on 8/14/21 for a special order item. It said that the item would be shipped within 5 business days. As of 8/27/21 it has not been shipped.I contacted them 3 times about this. They said they would request cancellation from the distributor. They have not cancelled the order. Other retailers who offer the same item have a 3 month backlog for it. This long of a delay was not disclosed to me, as they indicated on the listing that it would be shipped in 5 days.Since they are not living up to the agreed upon shipping time of 5 days, I would like my order cancelled and a full refund.Order number: ********** Firefield Night Vision Monocluar
Business response
08/31/2021
****** *** **** *** ********* ********* ******* *** *** **********
On 08/14/21 at approximately 10:00pm the customer ordered a Firefield Spartan ******** Generation NV Monocular (Blue-Black), BH *************, which is listed on our site with the notation, "Special Order - Expected availability: **** business days, This item ships direct from the distributor. Delivery estimates are approximations. You will be charged as soon as the distributor receives the order (usually within 24 hours)."
Today is the 12th business day.
As we expressly noted, the "Expected availability" is an approximation, not a promise. The current ETA is 09/10/21. If the item is not en route from our suppler we will cancel the order and issue a refund.

--
***********************
******* Photo-Video
Customer response
09/13/2021
Better Business Bureau:
They have cancelled the order and issued a refund. You may close the case.

Sincerely,

*****************************
Initial Complaint
08/27/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed a special order (no cancellation no refund order) forIntel NUC11PHKi7C Enthusiast Kiton March 21. Because of the globalmicrochip shortage, the item keeps out of stock. On August 25 around 8 PM, I noticed NUC11PHKi7C was finallyin stock on ** website, but my order detail webpage showed the item is "discontinued", It turns outB&Hused a different SKU/** #for my special order on March 21, their web systemcan't recognizethe item I orderedis in stock. Iimmediately contacted customer service hope to fix this issue while the item is still in stock. The agent said it will be done tomorrow. In the afternoonI found the item was out of stock. So I contactedcustomer service again, just want to confirm that the item if reserved one for me. The agent told me they have to contact the manufacturerto cancelmy previous order first then they can proceednew order. Disappointed about the ** website order management&customer service. Waste my five monthswait and offer no solution.
Business response
08/31/2021
****** *** **** *** ********* ********* ******* *** *** **********
On 03/21/21 the customer ordered a Intel NUC ************** Enthusiast Mini PC Kit
******* # ************ MFR # ***************
The item was not in stock when the order was placed and has since been discontinued.
Similar items on our site (************************) include:
Intel NUC 11 NUC11PHKi7C Enthusiast Kit
******* # INRNUC11PHKI MFR * *************** (not in stock)
and
Intel Phantom Canyon NUC Mini Desktop Computer
******* # INRNUC11PHKA MFR # RNUC11PHKI7CAA1 (in stock)
The different MFR number designations clearly indicate these are not the same item.
At the customer's request the original order has been cancelled and a refund has been issued.

--
***********************
******* Photo-Video
Initial Complaint
08/25/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered devices for $1,438.87 from B&H and paid ***** USD shipping cost for a door to door shipping. The parcel was 2.5 months delayed and when it arrived the carrier forced me to pay another 50 USD for the delivery before handing it out. I complained about the extra delivery cost and the delay at B&H Video and asked for a refund of the illegitimate shipping costs. I contacted B&H Video maybe 10 times via chat and email and sent them the proof of payment of the extra shipping costs. But since months they are not solving the issue. I have the feeling that they are trying to stall me till I give up. I want a refund from B&H Video for the second illegitimate shipping charge.
Business response
08/25/2021
****** *** **** *** ********* ********* ******* *** *** *********
The customer placed this order on 03/23/21. It was shipped on 03/25/21 via ****** under their package number ************. They report it was delivered on 05/20/21. The charges he paid us include:
Merchandise 1382.20
less ****** discount
shipping & handling 76.66
Total = 1438.87.
Any "extra delivery cost," or "illegitimate shipping costs," were not paid to ******* so we are not able to reimburse the customer for them. Duty, tax, customs, brokerage, and other import or cross-border fees are assessed by the shipper and paid to the country where the order was shipped. If he paid fees he believes were incorrectly assessed he should appeal to FedEx.

--
***********************
******* Photo-Video
Customer response
08/26/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It doesn't matter that I did not pay the extra delivery cost to *******. I paid ******* for a door to door delivery to my home address and ******* didn't fulfill the contract.
***** delivered the parcel only to ******** where it was lying around for two months. I had to call ***** five times and sent them several emails to make the parcel move again. ***** handed the parcel over to ********* to deliver it to the agreed delivery address and told ********* to charge me for their costs. So, I had to pay ********* the 50 USD or they would have not given me the parcel.
I have an agreement with ******* to deliver the order to my home address. I have nothing to do with ***** or *********. ******* did not fulfill the contract and because of *******'s choice for the carrier I was forced to pay another 50 USD delivery cost otherwise I would have lost the whole parcel.
The invoice from ********* has nothing to do with "duty, tax, customs, brokerage, and other import or cross-border fees are assessed by the shipper and paid to the country where the order was shipped." I explained that to ******* already many times and sent them also the proof for it.
I will attach again the invoice for the import duty (**** TL). All the formalities mentioned above were done and paid by myself after the parcel was handed over from *********.
It is solely B&Hs responsibility if they choose the wrong carrier who doesnt fulfill B&Hs obligations. ******* commissioned ***** for the delivery therefore they may appeal to ***** for the incorrect extra charge.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** **********

Business response
08/31/2021
****** *** **** *** ********* ********* ******* *** *** **********
Strictly as a one-time courtesy, ******* will issue a $50 refund.

--
***********************
******* Photo-Video
Customer response
09/15/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** **********
Initial Complaint
08/20/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 6, 2021 I purchased a HP Elite laptop from ****************************** via their website. The computer arrived in a box that indicated it had been open. The items in the box seemed to be Ok. The computer worked until August 13, 2021. I contacted B & H via their web chat. I was told by their tech department that I was out of luck because the computer 30 day warranty with the store had expired. My only recourse was to contact HP directly. I paid $1889.00 for a computer that worked for one month. I was never told about their 30 day policy. I am concerned that the computer might have been tampered with by B&H or the carrier. I would like a new computer not a refurbished computer.
Business response
08/23/2021
****** *** **** *** ********* ********* ******* *** *** **********
On 07/06/2 the customer placed an order for a HP ****" Elite Folio 2-in-1 Laptop (Wi-Fi + LTE), BH ************* It was shipped on 07/07/21 and delivered on 07/08/21. The computer was brand new and unopened when sent. The customer's concern that the computer might have been tampered with by ******* or the carrier is unfounded and there is no evidence to suggest otherwise. He received a new computer not a refurbished computer.
******* has a thirty day return policy and the laptop included a Limited 1-Year Warranty from HP. It seems the customer has confused these two things. His recourse is to contact HP directly via *****************************

--
***********************
******* Photo-Video
Initial Complaint
08/19/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a horrible experience with several supervisor and reps being rude ,lying to me and transferring me to the wrong ***** I would like to speak to a corporate executive about my experience
Business response
08/19/2021
****** *** **** *** ********* ********* ******* *** *** **********
I am sorry for the customer's dissatisfaction. he can reach out to me via *********************************

--
***********************
Director of Corp Communications
******* Photo-Video
Initial Complaint
08/09/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 04, 2021; I placed an order with B&H Photo purchasing a Blackmagic Pocket Cinema Camera 6K Pro and other accessories in the amount of $5,214.13. I have recorded conversations of me reaching out to the merchant about the defective unit who was unwilling to accept me returning the unit because I did not have the original packaging that the unit was shipped in. The merchant also could not offer a replacement or repair citing the pandemic as its reasoning. On June 09, 2021, I had the unit inspected by **** Camera who confirmed it was a defective unit where I also purchased a working unit and accessories. The nature of my dispute is to negotiate a resolution.B&H Photo Order# Order #*********
Business response
08/11/2021
August 11, 2021
BBB complaint #********
******* ********* placed 05/03/21
This order included one Blackmagic Design Pocket Cinema Camera 6K Pro (Canon EF), BH #**********. The customer subsequently informed us the camera is defective and also told us he had discarded the manufacturer's package. Our return policy states:
Please read conditions below. If all conditions are not met, ******* reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories.
We offered the customer the options of returning the camera for an even exchange or returning it for a refund with a 15% restock fee. The customer declined both options. Those options remain available to the customer and the customer is also protected by the manufacturer's Limited 1-Year Warranty. We have since been informed the customer filed a chargeback which must be cleared before we can proceed.

--
***********************
******* Photo-Video
Customer response
08/11/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The company did not offer any of the listed resolutions. They advised me, which I have recorded documentation of, that they would not accept my return and offer me a refund nor could they offer an exchange because they had no cameras in stock and also didn't know when they would receive more stock citing COVID. Then told me I should take my issue up with the manufacture. Which I also looked into but had no luck as they too were experiencing parts shortage due to COVID as well. The chargeback I filed was reversed and solved in their favor still leaving me with a $5K+ **** and a camera and equipment that is unusable.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business response
08/11/2021
August 11, 2021

BBB complaint #********
******* ********* placed 05/03/21

We offered the customer the options of returning the camera for an even exchange or returning it for a refund with a 15% restock fee. Those options remain available to the customer and the customer is also protected by the manufacturer's Limited 1-Year Warranty.
--
***********************
******* Photo-Video
Initial Complaint
08/02/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased Oneplus 7T North American model phones (HD1905) from their website. After 7 months of use **** informed us they had sent us the wrong model. They sent a ******** version (HD1907) that is not what we purchased and is no longer supported by **** because it only works on 3G. We contacted the seller and explained they had sent us the wrong device. They stated they would do nothing because it was more than 30 days and thats all that matters to them. The item delivered is not what we purchased and this retailer says too bad
Business response
08/02/2021
****** ** **** *** ********* ********* *** *** *** **********
On 10/15/20 the customer placed an order for two OnePlus 7T 128GB Smartphones (Factory Unlocked, Frosted Silver), BH #ON7TULFSLV. This item, which is no longer available, is featured on our site at *********************************************************************************************************
The order was shipped on 10/16/20 and delivered on 10/20/20.
The product details include that the phone is compatible in the USA with **** 3G and **** 4GLTE. Our description also says (emphasis added), "This is the OnePlus 7T HD1907 Model." The description is clear and unambiguous.
Our return policy is limited to thirty days, a time span which has expired.

--
Henry P*****
B&H Photo-Video
Customer response
08/02/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
the seller claimed the device works with **** 4g LTE It does not our phone service was disconnected because it only supports 3g more lies from the retailer to try and disguise the fact that they false advertise to sell devices knowing full well they won’t work as stated

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business response
08/04/2021
****** ** **** *** ********* ********* *** *** *** **********
I have nothing to add to the facts already provided.

--
Henry P*****
B&H Photo-Video
Customer response
08/04/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This dispute is unsettled. Clearly stated B&H scammed us and has no response.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****
Initial Complaint
07/29/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a Samsung Note 20 Ultra 256BG White phone from B & H Photo based out of NY, NY on January 19, 2021. Now that the phone is defective, I've found out through Samsung directly that this is an International model and has no 1 year manufacturer warranty, and actually none at all. This is unbelievable that a US based business is selling non-US items with no warranty. This was not told to me at time of purchase. This is basically fraud. Order # ********* Reff#**********
Customer response
07/29/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** **** ***
Initial Complaint
07/28/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sunday July 11th. I ordered a Surface Duo Unlocked dual sim. I paid $806 on my business debit card. The Order Number is #********** I paid for 1 Day Saver Shipping Overnight. ***** Tracking # ************ Direct Signature Required (as one would expect with something of this value)***** Tracking states delivered and signed for by H. *******. At 2:09 P.M.When it was first delivered we did the "Check Everywhere" and we checked the signature to determine if it would tell us if it was the neighbor or something. But it was BLANK.So it was entered as H. ******* not ************.I was NOT home on the 13th from ****, I was at the ****** County Court House. Which I can prove. My partner was home, as were the children 13, 6,5,3,2.... I have been rudely told it was signed for and it's my problem to find.WE HAVE ONE OF 3 HOMES ON A COMMERCIAL HORSE RANCH. DELIVERIES NOT DELIVERED TO MY DOOR, OR WITHIN MY GATE I CANNOT BE RESPONSIBLE FOR. DIRECT SIGNATURE REQUIRED!!!! NO SIGNATURE
Business response
07/28/2021
**** *** **** *** ********* ********* ******* *** *** **********

On 07/11/21 the customer ordered a ********* Surface Duo, ******* *********. It was shipped on 07/12/21. The ***** tracking number was ************. ***** said it was delivered on Tuesday, July 13, 2021 at 2:09 pm. Their proof of delivery is attached. On 07/19/21 the customer informed us it was not delivered. Since the customer paid for one-day service I am not certain why there is a lapse before the customer contacted us.

At ******************************************** ***** discusses ow they are handling signature-required packages during the Covid pandemic. They said, "Weve suspended Signature Required for most shipments." From there they have a link to "SEE COVID-RELATED SERVICE IMPACT INFORMATION," at ********************************************************************************************************************************** The signature in the delivery notice is part of their effort.
We opened a claim with ***** Security. It was denied. At the customer's request it was reopened and again denied.

--
***********************
******* Photo-Video
Customer response
07/29/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I don't appreciate ******* ignoring internal conversations with them, and trying to make it look like I didn't try to contact them sooner. The first time I reached someone was the 19th. They are closed Fri/Sat. Delivery was Tuesday, I did my due diligence to search the property and talk to my neighbors while packing a family of 8 for the vacation we left on the 15th.

I also reached out on the 16th but was unable to get in touch with anyone b/c they were closed. I did reach out to ***** the 14th, and 16th. I also reached out to ***** the 27th of this week - when I had to go searching for another package.... also stating delivered. I found that package from ******* **** ft from my home at the mailboxes. On a main road.

Like I stated in my communication with them, this is a commercial horse ranch. If the order wasn't delivered to my door I have zero responsibility. There are 80 plus cars a day through this ranch between the boarding and the day camp. Packages should be delivered to the appropriate HOUSES, not set at the unsupervised-publicly traveled mailboxes.

***** also confirmed with me that they don't require signatures on uninsured packages. But all other packages with Direct Signature Required they attempt delivery 3 times and return to sender. They wont even leave a Direct Signature at the doorstep unless the addressee has a signature release on file.

Furthermore WE HAVE A CAMERA ON THE ***** DOOR, Amazon, food delivery and 1 *** delivery does appear on the camera on Tuesday the 13th. ***** does not. I am unsure of where ***** might have placed the delivery - but I didn't receive it. And I had a conversation with them the 27th and asked them ensure that all packages are delivered to the DOOR, not left anywhere else on property.

I am currently on the phone with ***** and they tell me that they reopened the case when I called the 27th. They also confirmed that the package was NOT insured which is why they didn't bother with obtaining a signature. ***** States that the driver notates that he left the package at the property entrance. He didn't attempt to attain a signature. And per the customer service agent currently on the phone (a phone call that my phone is recording) if the merchant disputed delivery they would receive a refund. But since it's not insured.... Not the value of the package. So ********* has NOT filed a dispute on the delivery b/c they don't gain anything from that. When it comes back that I didn't receive it ******* either refunds or reships. So they take the loss IF they dispute delivery.

As such, they are unmotivated to dispute the delivery findings. Yesterday ******* emailed me an affidavit of Lost or Damaged Shipment asking for 5 more days to handle the matter.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
07/29/2021
July *** 2021

BBB complaint #********
******* Web No: **********
As the customer reported, an affidavit has been sent to the customer. The customer needs to execute and return the affidavit before the investigation can proceed. We appreciate the customer's patience.

--
***********************
******* Photo-Video
Initial Complaint
07/27/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 19th, 2021 I purchased from B&H. Before buying the item, I did my research via their online MOBILE platform. I navigated to their "Return Policy" section where it states that "Satisfaction is guaranteed" and returns are "Fast and easy", there was no mention of international policies/paying for returns mentioned on their MOBILE site so I made the purchase based on the policy available to me. After receiving the product, I discovered that it wasn't the one I needed. I requested a return and was told that I would need to pay shipping. I told the representative that it didn't mention this in their return policy. They then directed me to an international section that is not visible on their mobile site from which i made the purchase. Upon reviewing their international policy there is only mention that the person returning the item becomes the "exporter" but doesn't mention anywhere that the exporter is responsible for any fees to return the item. customer service wouldn't help.
Business response
07/27/2021
**** *** **** *** ********* ********* ******* *** *** **********
The customer wants to return an HP E233 EliteDisplay 23" 16:9 IPS Monitor, BH #********* purchased from us on 07/15/21 and wants us to pay his return shipping fee. His stated reason for the return is he ordered the wrong item and/or changed his mind. The customer is in ******. For non-*** transactions we do not pay the customer's cost to return ship an item to us unless the reason for the return is our error or an item defective on delivery. Neither applies in this situation.

--
***********************
******* Photo-Video
Customer response
07/27/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
One, you shouldn't assume someone's gender with your statement of "his" I am a woman and that is discrimination. and two, as previously mentioned the information regarding your return policy was not available on the mobile version of your website. the only thing listed on the mobile version under "Return Policy" is the following:
"We If you are dissatisfied with your purchase for any reason, you may return it to ******* within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone or Live Chat. If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
Eligibility Conditions

Please read conditions below. If all conditions are not met, ******* reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. ******* can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Nonreturnable Items
Opened TVs, combos and monitors 37" and larger original packaging cannot be unsealed
Opened computers and computer software original packaging cannot be unsealed
Electronic software downloads
Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
Any computers built or modified by ******* to customer specifications
Select special-order merchandise, or any item indicated on the website as nonreturnable
Underwater equipment that has been submerged
Opened or unwrapped educational tapes and books"
By this policy (the only one available to me when ordering the item on a mobile platform) my item is returnable for "any reason" as stated in your return policy. The international return policy is not available in the return policy area on your mobile site and it is impossible and unreasonable for you to assume that a customer would know to check the website for an additional international return policy unless explicitly stating this on the only return policy page available on your mobile site. Had I known that I would be responsible for paying shipping to send the item back to you (which it mentioned NOWHERE on your return policy, both international and otherwise) I would not have made this purchase.
It is the companies mistake not to make all return policies international and otherwise clear on their mobile site. If customers are able to order from a mobile version of their website all necessary information should be made available and clearly stated for review BEFORE purchasing. In my eyes, the return policy stated above was the only one I was able to access and should be the one that is followed because I had no other way of knowing that another policy specific to international customers existed. The company has a duty to its customers to be clear in their policies and when they are not they should fix their mistakes. I made a buying decision based on the information available to me on their mobile site it is unfair to change their policies to one that was no available to me at the time of purchase.
My recommendation to the company is to review their mobile site and make sure that it is explicitly clear to customers that the policy available on their mobile site pertains ONLY to US customers.
The company should uphold the return policy that was available to me at the time of my purchase and pay for the return shipping as my purchase was only placed because i had the understanding that the return of it would be "fast & easy" and that if i was dissatisfied i could return the product for "any reason"
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business response
11/04/2021
******** ** **** *** ********* ********* ******* *** *** **********

The customer is in ******. For non-*** transactions we do not pay the customer's cost to return ship an item to us unless the reason for the return is our error or an item is defective on delivery. Neither applies in this situation. Under our *********, a refund in the amount of **$199.00 was issued. No additional refund will be forthcoming.

--
***********************
******* Photo-Video
Customer response
11/05/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I understand that you are refusing to refund the amount I paid for shipping, but the issue with that is that your return policy available on your mobile said that I could return it with no issues. It is not fair that you change your mind on the terms of the return policy after I have purchased the product. If your ******** policy was available to me at the time of the purchase, I wouldnt have gone through with the purchase. It is your error and ambiguity on this policy which caused this issue and ultimately the fees I encountered when returning the product.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary